We not only follow fair lending laws to the letter—we also deeply believe in the spirit of such laws.
A commitment to fair lending is at the heart of our relationship to the people and communities we serve. That commitment starts with our executive management team and Board of Directors and extends throughout our knowledgeable and experienced staff.
So here’s our promise: If you apply for a mortgage or loan at SunTrust, you will be treated fairly and equitably. And here’s how we fulfill that promise:
We follow fair lending rules.
At SunTrust, we offer and extend all of our products and services to any qualified applicant without regard to race, sex, religion, color, national origin, age, marital status, familial status, disability, veteran status, sexual orientation, gender identity, geographic location within our lending footprint, exercise of consumer protection rights or any basis prohibited by applicable law.
We have a Code of Conduct that goes beyond the law.
Everyone at SunTrust is required to treat all customers fairly and consistently.
We keep our staff informed and trained.
We regularly train our employees on fair lending laws, our own fair housing and lending policy and a wide range of diversity issues and practices.
We stay vigilant.
We conduct ongoing monitoring—reassessing our policies, following up to make sure customers are treated well and keeping tabs on our marketing practices—to be sure we always go above and beyond fair lending laws.