Personal Banking Help Center

Quick Reference for Personal Banking Questions
Contact Us

Customer Service
800.786.8787 (800.SUNTRUST)

Online Banking, PC Banking, Bill Pay, and Mobile Banking

TDD (Telephone Device for the Deaf)

Report Checking Account Fraud

Lost or Stolen Card
800.786.8787 Option 5

Directory Assistance
800.786.8787 Option 7 then 5

International Toll Free
800.ST.TRAVEL (800.7887.2835)

New or Existing Mortgages

Loss Mitigation, Bankruptcy Filings, Real-Estate Owned (REO) and Short Sale Inquiries

Credit Bureau Disputes

Account-specific questions
Sign onto Online Banking

General banking comments, questions, or suggestions
Complete a Contact Us form

Mortgage questions
Complete a Contact Us form

Write Us
Mail your questions, comments, or suggestions to (No deposits or payments accepted at this address):

SunTrust Bank
P.O. Box 85024
Richmond, VA 23285-5024

Bank by Mail
You may mail checking, savings, or money market deposits to (Be sure to include a deposit slip or your name and account number. Do not send currency via U.S. mail):

SunTrust Bank, Special Handling
P.O. Box 27572
Richmond, VA 23261-7572

Request for Information or Notification of Error

Federal Law permits you to contact us in writing regarding your account in order to request certain types of actions and/or information (with exceptions). These requests include (1) a Qualified Written Request (QWR), (2) a Notice of Error (NOE), and (3) a Request for Information (RFI). If you submit a QWR or NOE, please include your name, loan account number and the reason you believe the account is in error. If you submit a RFI, please include your name, loan account number and the specific information requested.

Please send all Qualified Written Requests, Notices of Error and Requests for Information regarding your SunTrust Mortgage to:

SunTrust Mortgage
PO BOX 26527
Richmond, VA 23261

Please send all Qualified Written Requests, Notices of Error and Requests for Information regarding your SunTrust Home Equity Loan to:

SunTrust Bank
Mail Code TN-NASHVILLE-8105
PO BOX 305050
Nashville, TN 37230-5050

Mail All Other Payments and Payoffs as follows:

Access 3 payment address
SunTrust Bank
P. O. Box 791274
Baltimore MD 21279-1274

All other lines of Credit Payments
SunTrust Bank
P. O. Box 79282
Baltimore MD 21279-0282

Consumer Loan Payments
SunTrust Bank
P.O. Box 791144
Baltimore, MD 21279-1144

Overnight loan payments
SunTrust Bank
CLS Monetary
41 Rachel Drive
Nashville, TN 37214-3684

Loan/Line Payoffs
SunTrust Bank
CLS Monetary
PO BOX 305008
Nashville, TN 37230

Mortgage Payments
With or Without Coupon:
SunTrust Mortgage, Inc.
P.O. Box 79041
Baltimore, MD 21279-0041

Overnight Mortgage Payments
SunTrust Mortgage, Inc.
Attn: Payment Processing
1001 Semmes Ave.
Richmond, VA 23224-2245

SunTrust Mortgage Payoff Dept.
SunTrust Mortgage, Inc.
Attn: Payoff Department
RVW- 3102
1001 Semmes Ave.
Richmond, VA 23224-2245


Contact the SunTrust Social Media Client Support Team with questions, concerns, and comments Mon-Fri 7am-7pm ET

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Investment and Insurance Products:

  • Are Not FDIC or any other Government Agency Insured
  • Are Not Bank Guaranteed
  • May Lose Value

© 2016 SunTrust Banks, Inc.

Equal Housing SunTrust Bank is an Equal Housing Lender. Member FDIC.

Equal Housing Equal Housing Lender. SunTrust Mortgage, Inc.

SunTrust, SunTrust Mortgage, SunTrust PortfolioView, SunTrust Robinson Humphrey, SunTrust Premier Program, AMC Pinnacle, AMC Premier, Access 3, Signature Advantage Brokerage, Custom Choice Loan and SunTrust SummitView are federally registered service marks of SunTrust Banks, Inc. All other trademarks are the property of their respective owners.

Services provided by the following affiliates of SunTrust Banks, Inc.: Banking and trust products, including investment advisory products and services, are provided by SunTrust Bank, member FDIC; securities, insurance (including annuities), and other investment products and services are provided by SunTrust Investment Services, Inc.; investment advisory products and services are offered by SunTrust Investment Services, Inc.; mortgage products and services are provided by SunTrust Mortgage, Inc.

SunTrust Mortgage, Inc. - NMLS #2915, 901 Semmes Avenue, Richmond, VA 23224, toll free 1-800-634-7928 CA: licensed by the Department of Business Oversight under the California Residential Mortgage Lending Act, IL: Illinois Residential Mortgage Licensee #MB-989, Department of Financial and Professional Regulation, 100 W. Randolph, Suite 900, Chicago, IL 60601, (312) 793-1490, MA: Mortgage Lender license #-ML-2915, NH: licensed by the New Hampshire Banking Department, NJ: Mortgage Banker License - New Jersey Department of Banking and Insurance, and RI: Rhode Island Licensed Lender.

"SunTrust Advisors" may be officers and/or associated persons of the following affiliates of SunTrust Banks, Inc.: SunTrust Bank, our commercial bank, which provides banking, trust and asset management services; SunTrust Investment Services, Inc., an SEC registered investment adviser and broker-dealer, which is a member of FINRA and SIPC, and a licensed insurance agency, and which provides securities, annuities and life insurance products, and other investment services.

SunTrust Private Wealth Management, International Wealth Management, Business Owner Specialty Group, Sports and Entertainment Group, and Legal and Medical Specialty Groups are marketing names used by SunTrust Banks, Inc. and SunTrust Investment Services, Inc.

SunTrust Robinson Humphrey is the trade name for the corporate and investment banking services of SunTrust Banks, Inc. and its subsidiaries, including SunTrust Robinson Humphrey, Inc., member FINRA and SIPC.