How We Protect You, SunTrust online security, online security tips

How We Help Protect You

Whether you regularly bank electronically or prefer to go to a branch, you can do so with the confidence that your personal and financial information is protected by rigorous SunTrust online security measures, advanced technology and robust security protocols.

To learn more about SunTrust online security call 800.786.8787.

Behind-the-scenes security measures

  • Secure transmissions and encryption: This converts sensitive data into encrypted code and sends it over a secure connection. You can tell your data is being protected when you see a URL that begins with “https.”
  • Firewalls: Firewalls prevent unauthorized access to our servers. Every message that enters or leaves our network passes through a firewall.
  • Virus protection: The latest virus software programs help to keep our networks virus-free.

An important online security tip

As part of our online security commitment, SunTrust will never send unsolicited emails asking clients to provide, update or verify personal or account information, such as passwords, Social Security numbers, PINs, credit or check card numbers or other confidential information.

Additional online security measures for SunTrust Online Banking

  • Automatic sign off: SunTrust Online Banking ends if there is no activity within your Online Banking browser window for 10 minutes.
  • Security questions: We ask you to create security questions to help prevent unauthorized access to your accounts.
  • Online Banking alerts: Set up alerts to keep close tabs on your account.
  • Secure e-mail correspondence: To send us a secure e-mail, visit, select the “Online Banking” link and sign in with your user ID and password.

How employees handle your information

  • Security protocols: Only employees who have prior authorization, proper training and the necessary credentials have the ability to see your finances and serve you.
  • Office and branch security: Each of our locations uses industry-standard security methods to protect our computers from unauthorized access. Our facilities are equipped with alarms and monitoring systems to restrict who has access to our facilities.

Investment and Insurance Products:

  • Are Not FDIC or any other Government Agency Insured
  • Are Not Bank Guaranteed
  • May Lose Value

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Services provided by the following affiliates of SunTrust Banks, Inc.: Banking and trust products, including investment advisory products and services, are provided by SunTrust Bank, member FDIC. Trust and investment management services are provided by SunTrust Bank, SunTrust Delaware Trust Company and SunTrust Banks Trust Company (Cayman) Limited. Securities, brokerage accounts, insurance (including annuities) and investment advisory products and services are offered by SunTrust Investment Services, Inc., a SEC registered investment adviser and broker-dealer, member FINRA, SIPC, and a licensed insurance agency. Investment advisory services are offered by SunTrust Advisory Services LLC, SunTrust Investment Services, Inc., and GenSpring Family Offices, LLC, each of which is registered as an investment adviser with the U.S. Securities and Exchange Commission. Mortgage products and services are provided by SunTrust Mortgage, Inc.

SunTrust Mortgage, Inc. - NMLS #2915, 901 Semmes Avenue, Richmond, VA 23224, toll free 1-800-634-7928 CA: licensed by the Department of Business Oversight under the California Residential Mortgage Lending Act, IL: Illinois Residential Mortgage Licensee #MB-989, Department of Financial and Professional Regulation, 100 W. Randolph, Suite 900, Chicago, IL 60601, (312) 793-1490, MA: Mortgage Lender license #-ML-2915, NH: licensed by the New Hampshire Banking Department, NJ: Mortgage Banker License - New Jersey Department of Banking and Insurance, and RI: Rhode Island Licensed Lender.

"SunTrust Advisors" may be officers and/or associated persons of the following affiliates of SunTrust Banks, Inc.: SunTrust Bank, our commercial bank, which provides banking, trust and asset management services; SunTrust Investment Services, Inc., a SEC registered investment adviser and broker-dealer, which is a member of FINRA and SIPC, and a licensed insurance agency, and which provides securities, annuities and life insurance products, and other investment services; SunTrust Advisory Services LLC, a SEC registered investment adviser which provides Investment Advisory services.

SunTrust Private Wealth Management, International Wealth Management, Business Owner Specialty Group, Sports and Entertainment Group, and Legal and Medical Specialty Groups are marketing names used by SunTrust Bank, SunTrust Banks Trust Company (Cayman) Limited, SunTrust Delaware Trust Company, SunTrust Investment Services, Inc., and SunTrust Advisory Services LLC.

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