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SunTrust Online Banking Security Guarantee

SunTrust Online Banking Security Guarantee
SunTrust is committed to providing SunTrust Online Banking clients with a secure and dependable environment for accessing accounts. In the unlikely event that unauthorized access to your deposit account is established through SunTrust Online Banking, you are covered for 100 percent of the funds removed, including loss of interest, insufficient funds and overdraft charges.

Keeping your account information safe
SunTrust employs advanced encryption technology to protect client information and protect against unauthorized users from accessing data during sign on or usage of SunTrust Online Banking. Learn more about information security, as well tips for avoiding online fraud and identity theft, by visiting our Online Security Guidelines.

Protecting your privacy
Keeping your financial information secure and confidential is one of SunTrust's most important responsibilities. Read our Online Privacy Practices to learn more about how your financial information is safeguarded.

Your responsibilities
Your use of SunTrust's Online Banking confirms your agreement to and understanding of the terms and conditions contained in the SunTrust Online Services Agreement. You are responsible for keeping your online password, account numbers, personal identification data and other account information confidential.

SunTrust requires you to:

  • Review your account statement regularly and report any unauthorized or suspicious activity promptly to SunTrust within 60 calendar days of the transaction first appearing on your statement.
  • Take care to not leave your computer unattended while using SunTrust Online Banking. Once your banking is completed, sign off and close your browser before leaving your computer.
  • Never share your SunTrust Online Banking User ID and password, or other personal account information (including your account number and ATM PIN). Sharing this information constitutes a misuse and therefore, all transactions initiated by those with whom you shared information will be considered as authorized by you, regardless of whether you intended those transactions to be made.

Contact us
If you notice any unauthorized activity in your account or believe your personal account information has been compromised, please contact SunTrust immediately at 800.227.3782.

To learn about SunTrust’s Online Banking Security Guarantee, call 800.382.3232.

Investment and Insurance Products:

  • Are Not FDIC or any other Government Agency Insured
  • Are Not Bank Guaranteed
  • May Lose Value

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Services provided by the following affiliates of SunTrust Banks, Inc.: Banking and trust products, including investment advisory products and services, are provided by SunTrust Bank, member FDIC. Trust and investment management services are provided by SunTrust Bank, SunTrust Delaware Trust Company and SunTrust Banks Trust Company (Cayman) Limited. Securities, brokerage accounts, insurance (including annuities) and investment advisory products and services are offered by SunTrust Investment Services, Inc., a SEC registered investment adviser and broker-dealer, member FINRA, SIPC, and a licensed insurance agency. Investment advisory services are offered by SunTrust Advisory Services LLC, SunTrust Investment Services, Inc., and GenSpring Family Offices, LLC, each of which is registered as an investment adviser with the U.S. Securities and Exchange Commission. Mortgage products and services are provided by SunTrust Mortgage, Inc.

SunTrust Mortgage, Inc. - NMLS #2915, 901 Semmes Avenue, Richmond, VA 23224, toll free 1-800-634-7928 CA: licensed by the Department of Business Oversight under the California Residential Mortgage Lending Act, IL: Illinois Residential Mortgage Licensee #MB-989, Department of Financial and Professional Regulation, 100 W. Randolph, Suite 900, Chicago, IL 60601, (312) 793-1490, MA: Mortgage Lender license #-ML-2915, NH: licensed by the New Hampshire Banking Department, NJ: Mortgage Banker License - New Jersey Department of Banking and Insurance, and RI: Rhode Island Licensed Lender.

"SunTrust Advisors" may be officers and/or associated persons of the following affiliates of SunTrust Banks, Inc.: SunTrust Bank, our commercial bank, which provides banking, trust and asset management services; SunTrust Investment Services, Inc., a SEC registered investment adviser and broker-dealer, which is a member of FINRA and SIPC, and a licensed insurance agency, and which provides securities, annuities and life insurance products, and other investment services; SunTrust Advisory Services LLC, a SEC registered investment adviser which provides Investment Advisory services.

SunTrust Private Wealth Management, International Wealth Management, Business Owner Specialty Group, Sports and Entertainment Group, and Legal and Medical Specialty Groups are marketing names used by SunTrust Bank, SunTrust Banks Trust Company (Cayman) Limited, SunTrust Delaware Trust Company, SunTrust Investment Services, Inc., and SunTrust Advisory Services LLC.

SunTrust Robinson Humphrey is the trade name for the corporate and investment banking services of SunTrust Banks, Inc. and its subsidiaries, including SunTrust Robinson Humphrey, Inc., member FINRA and SIPC.