identity theft, identity theft protection

Identity Theft

Identity theft is a serious crime. When scammers obtain your confidential financial information (i.e. Social Security number, date of birth, credit card numbers), they can create new accounts in your name, take over an existing account or use your identity for other illegal purposes.

It’s important to familiarize yourself with common schemes, safeguard your personal information and recognize signs of possible identity theft as soon as it happens. Please download the SunTrust Online Fraud and Identity Theft Guide. It provides tips you can use to help protect your personal and account information, as well as a detailed action plan of what to do if you think you're a victim of identity theft.

If you are the victim of identity theft, SunTrust’s fraud specialists will work with you to immediately resolve any issues that may affect your SunTrust accounts.

Moreover, to provide additional identity theft protection, SunTrust has partnered with the Identity Theft Assistance Center (ITAC), a nonprofit cooperative initiative that provides victim-assistance services for customers. SunTrust will refer you to ITAC, at no charge to you, to help you resolve accounts opened fraudulently in your name at other institutions or entities.

To report identify theft call our Fraud Assistance Center at 800.447.8994.

To inquire about identity theft protection call SunTrust at 800.786.8787.

ITAC logo

Where to look for signs of identity theft

To spot signs of identity theft early, be on the lookout for:

  • Missing mail or a significant drop in the amount of mail you receive
  • Unusual transactions on your account statements and credit reports
  • Unexpected declines for loan or mortgage applications, despite your good credit
  • Calls from a collection agency that you don’t recognize
  • New credit cards in the mail for which you haven't applied

How your identity can be stolen

Popular schemes for stealing your identity include:

  • Searching your trash for credit card offers, bills, bank statements, etc.
  • Filing “change of address” forms to receive your mail
  • Stealing your wallet or purse to obtain account numbers, address, date of birth, etc.
  • Accessing your public or private files and databases for your personal and business information
  • Using fake e-mails or Web sites to obtain personal information

How to protect yourself from identity theft

Five ways to sidestep identity theft:

  1. Avoid putting personal information, such as a driver’s license number, on checks
  2. Collect your mail in a timely manner
  3. Place outgoing mail in U.S. Postal Service box to reduce mail theft
  4. Don’t provide personal information in response to unsolicited calls or e-mails
  5. Shred account statements and other documents with sensitive information

Are you a victim of identity theft?

Steps to take if you are a victim of identity theft:

  • Alert SunTrust and the other financial institutions or creditors
  • Contact the major credit bureaus’ fraud department: Equifax, Experian and TransUnion
  • Close compromised or fraudulently opened accounts
  • Report theft to law enforcement agencies
  • Call the Social Security Fraud Hotline at 800.269.0271
  • Notify the Federal Trade Commission at 877.ID.THEFT (877.438.4338)

Learn more about identity theft protection

The best way to avoid identity theft and online fraud is to use caution when providing personal and account information, and stay informed about scams.

The ID Theft and Fraud Victim Resource Booklet includes tips to protect your personal and account information, as well as a detailed action plan if you're a victim of identity theft.

SunTrust Fraud Alerts

Federal Trade Commission

U.S. Postal Inspection Service

FDIC Consumer Protection

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