phishing prevention, online fraud

Online Fraud

Online fraud takes many forms, but phishing scams are among the most prevalent. These fraudulent e-mails appear to come from legitimate companies or sources and may include real company logos, content and even names of employees. In a typical phishing scam, you will be asked to update or confirm your account information as a result of a security update, technology upgrade or routine maintenance. These e-mails and requests are not legitimate and you should not respond to them. This type of scam can also come in the form of phone calls or text messages.

Remember, SunTrust will never send unsolicited e-mails asking clients to provide, update or verify personal or account information, such as passwords, Social Security numbers, PINs, credit or check card numbers, or other confidential information.

For the latest information on online fraud or other scams please visit our Fraud Alerts page.

To report online fraud or phishing, click here.

Fraud comes in many forms

Phishing e-mails and phone calls aren’t the only way scam artists try to get access to your information.

  • Pharming occurs when you are redirected to a fraudulent Web site and unknowingly share your personal information.
  • Pop-ups may cause you to inadvertently download spyware or adware. Ignore unsolicited pop-ups, particularly if they ask for personal information.

Be leery of unsolicited e-mails and calls

These fraudulent attempts to obtain personal information should be reported to SunTrust:

  • E-mails asking you to change your e-mail addresses or passwords
  • E-mails asking you to update your online account
  • E-mails about system, technical or technology updates at SunTrust or other companies
  • Voicemail or SMS messages asking you to verify SunTrust information
Do not click on the link in these e-mails or respond in any way.

Securities, Investment and Insurance Products and Services:

  • Are Not FDIC or any other Government Agency Insured
  • Are Not Bank Guaranteed
  • May Lose Value

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