Report Fraud

It is important to report phishing or any suspicious, unauthorized or fraudulent activity on your SunTrust accounts in a timely manner. Please refer to the table below to determine how to report fraud to a SunTrust Fraud Specialist.

If you believe that your information has gotten into the wrong hands, it’s also a good idea to notify all three credit bureaus—Equifax, Experian and TransUnion. When you alert them to a possible fraud they can flag your files so that new accounts cannot be open in your name without your explicit permission.

If you experience the following Contact
• Unauthorized check or paper draft activity
• Unauthorized withdrawal from an account
• Unauthorized debit card transaction
• Unauthorized wire transfer of funds
• Identity Theft
• Lost or stolen checks, debit card or ATM card

Call the SunTrust Fraud Prevention and Claims Center at 800.447.8994

To expedite your call, please have the following information available:

• Your account number and/or check card number
• Date and amount of suspected fraudulent transaction
• Pen and paper to record your case number

Fraudulent activity involving your equity line, consumer loan or small business loan Call the SunTrust Fraud Prevention and Claims Center at 800.447.8994
Lost or stolen personal SunTrust credit card Call SunTrust Card Services at 800.477.9702; for international calls you may call collect at 407.762.7212
Lost or stolen commercial SunTrust credit card Call SunTrust Business Card Services at 800.836.8562; for international calls you may call collect at 407.762.5777
Suspicious SunTrust e-mails (phishing), suspicious communication or scams

Forward information to You will receive an automated response to let you know that we received your e-mail.

If you believe you have provided personal or account information in response to a fraudulent e-mail or site, please contact a SunTrust representative at 800.786.8787.

Investment and Insurance Products:

  • Are Not FDIC or any other Government Agency Insured
  • Are Not Bank Guaranteed
  • May Lose Value

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Services provided by the following affiliates of SunTrust Banks, Inc.: Banking and trust products, including investment advisory products and services, are provided by SunTrust Bank, member FDIC; securities, insurance (including annuities), and other investment products and services are provided by SunTrust Investment Services, Inc.; investment advisory products and services are offered by SunTrust Investment Services, Inc.; mortgage products and services are provided by SunTrust Mortgage, Inc.

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