Trusteer Rapport Online Fraud Protection Software

SunTrust is committed to helping you keep your company's SunTrust online transactions safe from fraud. With increasingly sophisticated malware in the online environment, traditional controls such as antivirus software and firewalls alone may no longer be enough to protect your company from online attacks. To help your company protect its computers, SunTrust has engaged with Trusteer — a leader in providing secure browsing services — so that your company can use Trusteer Rapport security software with Online Cash Manager Premium®.

How does Trusteer Rapport work to protect Online Cash Manager Premium?

SunTrust Online Cash Manager Premium works with Trusteer Rapport software to help provide you with an added layer of protection for your company's online sessions. When you sign on to Online Cash Manager Premium from a computer with Trusteer Rapport installed, this browser security plug-in provides keystroke encryption and helps protect against malware behavior and attacks such as pharming and session hijacking.

Trusteer Rapport can also remove or deactivate certain types of financial malware. If you have downloaded Trusteer Rapport through the site listed below and elected to receive the automatic updates to Trusteer Rapport, malware removal should be active. If Trusteer Rapport identifies pieces of software on your computer as one of these certain types of financial malware, Trusteer Rapport will remove or deactivate it and provide a user alert. Learn more about Trusteer Rapport, including answers to frequently asked questions about malware attacks.

Once Trusteer Rapport is installed, a green arrow indicator in your browser address window shows when it is working to help protect your SunTrust Online Cash Manager Premium session.

Protected URL

And a gray arrow indicator shows when the URL is not protected.

Unprotected URL

Install Trusteer Rapport

Trusteer Rapport software must be installed and running on every computer used to access Online Cash Manager Premium, and works with Online Cash Manager Premium supported browsers. For maximum security protection, SunTrust highly recommends that you install Rapport with computer administrative privileges. Note that your company's technology administrator's approval may be required, depending on your company's security policies. Trusteer Rapport complements traditional security measures such as firewalls and anti-virus software, but does not replace them.

Click one of the links below to install Trusteer Rapport free of charge. This easy one-time installation process only takes a few minutes.

Install Trusteer Rapport for PC
Install Trusteer Rapport for Mac - OS 10.5 and up
Install Trusteer Rapport for Mac - OS 10.4


Trusteer Fraud Protection

If you need assistance with Trusteer Rapport, visit or send an email to

Please note: Rapport software downloaded to your computer is offered solely by Trusteer.  By downloading Rapport, you agree, on behalf of your company and yourself, that (i) use of Rapport and any related services is subject to Trusteer's terms and conditions, including Trusteer's privacy policy; (ii)  SunTrust makes no, and disclaims all, representations or warranties of any kind related to Rapport or Trusteer's related services, and SunTrust has no responsibility for the performance of Rapport or related services or any losses, damages, costs or expenses incurred related to use of Rapport or those services; and (iii) when Rapport is used with Online Cash Manager Premium, Trusteer may make certain fraud detection-specific information related to the computer on which it is installed available to SunTrust and SunTrust has no obligation to provide any notices with respect to any information made available to SunTrust by Trusteer for the purposes of fraud prevention.
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