Customer Service

How Can We Help You?

SunTrust Mortgage is dedicated to providing you the best products and service available. Let our experienced loan officers help guide you through the mortgage process. For new loans or old, there's always a convenient way to reach us:

  • Email us
  • Find a Loan Officer
  • Call us at: 1-800-634-7928
    • For our hearing- and speech-disabled clients: When using the Relay System, call us at: 1-800-634-7928. Relay System calls are accepted from 8 am - 8 pm Eastern Time, Monday-Friday and 9 am - 3 pm Eastern Time on Saturdays. Closed on federal holidays.

Online, you can also:

Write Us:

General Inquires/Research Request
SunTrust Mortgage, Inc.
Mail Code RVW 3003
PO Box 26149
Richmond, VA 23260-6149

Mail Monthly Payments
SunTrust Mortgage, Inc.
PO Box 79041
Baltimore, MD 21279-0041

Insurance Renewals/Bills
SunTrust Mortgage, Inc.
P.O. Box 47047
Atlanta, GA 30362

Qualified Written Requests/Notices of Error/Requests for Information
SunTrust Mortgage, Inc.
PO Box 26527
Richmond, VA 23261-6527