Equity Loan/Line Hardship Assistance Programs

We understand how difficult it can be when circumstances limit your ability to keep up with payments, and SunTrust Bank can help by offering several options for you to stay in your home. If you cannot stay in your home, options may also be available to help you liquidate your property to avoid foreclosure. We will consider you for all available options.

Option Modification Payment Deferral (Equity Line) Loan Extension (Equity Loan) Short Sale Deed In Lieu of Foreclosure
How Does the Option Work? Modify the terms of your loan to make it more affordable Defer your payment for a short period of time. If you are unemployed, HOPE NOW provides valuable resources: to learn more, CLICK HERE Defer your payment for a short period of time. If you are unemployed, HOPE NOW provides valuable resources: to learn more, CLICK HERE Allows you to Sell your home and pay off a portion of your balance when you owe more on the home than it is worth. Transfer the ownership of your property to SunTrust
Key Benefits Modifies your loan so that your payments or terms are more manageable. Allows time for a temporary financial hardship to be resolved. Allows time for a temporary financial hardship to be resolved. Allows you to transition out of your home without going through foreclosure. Allows you to transition out of your home without going through foreclosure. This is useful when there are no other liens on your property.

How to Get Started - Three Easy Steps

1. Document your hardship. Be prepared to share the circumstances that have caused you difficulty in making your monthly payments (i.e. income reduction, divorce, medical issues, etc.).

2. Gather your information. We need a complete understanding of your financial situation to determine the best option for you. Please have copies or supporting documents with the following information available:

  • Most recent 2 pay stubs along with the current year's W2 (if applicable) or last 2 years' tax returns if Self Employed or rental income is received.
  • Additional income (unemployment income, rental income, etc.)
  • First mortgage payment information and account numbers (most recent statement)

3. Call us today. Our representatives are ready to help you personally, and can be reached at 1-866-519-3479 Monday-Friday 8 a.m. to 6 p.m. EST. Please have your 17 digit SunTrust Bank real estate secured loan number ready. Or submit your information online. Click here to download required forms, which you can submit through our secure mail link. You will receive a call from us once your information has been reviewed.

After you have completed these steps, if it has not been already, your account will be assigned to a Consumer Home Loan Specialist (CHLS) who will contact you directly. The role of the CHLS is to be your single point of contact throughout the qualification process.

If you are facing financial challenges, we will do everything we can to help you stay in your home.

Federal Law permits you to contact us in writing regarding your account in order to request certain types of actions and/or information (with exceptions). These requests include (1) a Qualified Written Request, (2) Notice of Error, and (3) a Request for Information. If you submit a QWR or NOE, please include your name, loan account number and the reason you believe the account is in error. If you submit a RFI, please include your name, loan account number and the specific information requested. Please send all QUALIFIED WRITTEN REQUESTS/NOTICE OF ERROR/REQUEST FOR INFORMATION to SunTrust Bank, TN-Nashville-8105, PO BOX 305050, Nashville, TN 37230-5050

Additional Resources and Forms

There are a variety of tools and resources available to assist you with your financial situation. Click here to learn more.

At SunTrust Bank we are committed to protecting your privacy. Click here to learn more about our Privacy and Security Policy.

Investment and Insurance Products:

  • Are Not FDIC or any other Government Agency Insured
  • Are Not Bank Guaranteed
  • May Lose Value

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