FAQ's

Your Search for "Personal Banking" found 145 results

How do I sign on to Online Banking?

From the SunTrust home page, you will see an Online Banking Sign On box in the upper left corner of the page.  Enter your  User ID and Password in the text boxes and click SIGN ON. 

What are the system requirements for Online Banking?

To view your accounts in Online Banking you will need internet access using one of the following supported browsers:  Microsoft Internet Explorer 6 or higher , Firefox 3, Safari 3.

Can I accept overdraft coverage without using Online Banking?

Yes. SunTrust clients can also call 800.485.7279 or visit their local branch to accept coverage.

Can I pay my auto loan online?

If you have a SunTrust checking account, you may log into Online Banking to make your loan payment online. You can also make your payments at any SunTrust branch.  Or payments can be automatically drafted from a designated checking or savings account using SunTrust SurePay (Electronic Payment Service).

How do I provide feedback?

If you have Online Banking, sign on from the home page and send us a secure email message.

Send your general banking comments, questions, or suggestions to us using the appropriate link on the Contact Us page.

How do I order checks online?

Deluxe Corporation is SunTrust's preferred provider for ordering checks online.  You can reorder personal checks or business checks through the Deluxe Corporation web site.  If you experience errors using this service, you may not currently be able to reorder your SunTrust checks online. Please speak with a SunTrust representative at 800.SUNTRUST (800.786.8787) or visit your local SunTrust branch.

How can I verify if an e-mail is from SunTrust?

SunTrust will never send you an e-mail asking you to provide, update or verify your personal or account information. Therefore, any unsolicited e-mail asking you to provide passwords, Social Security numbers, PINs, credit or check card numbers, or other confidential information is fraudulent.

Is Online Bill Pay a free service?

Yes. Online Bill Pay is free with all personal SunTrust checking accounts.

How can I prevent receiving fraudulent e-mails?

Do not share your e-mail address or personal information with untrusted third parties or Web sites. Additionally, keep the anti-spam, anti-spyware and anti-virus software on your computer up to date. This will help reduce the number of fraudulent e-mails you receive.

How can I protect myself from identity theft?

The important thing to remember is to use caution when disclosing personal and financial information. Please visit our Fraud Center to learn more about how you can protect your information.

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Securities, Investment and Insurance Products and Services:

  • Are Not FDIC or any other Government Agency Insured
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  • May Lose Value

© 2014 SunTrust Banks, Inc.

Equal Housing SunTrust Bank is an Equal Housing Lender. Member FDIC.

Equal Housing Equal Housing Lender. SunTrust Mortgage, Inc.

SunTrust, SunTrust Mortgage, SunTrust at Work, SunTrust Mobile Banking, SunTrust PortfolioView, SunTrust Robinson Humphrey, SunTrust Solid Theft Protection, Ridgeworth Funds, RidgeWorth Capital Management, Wealth Select, AMC Fund Select, AMC Pinnacle, AMC Premier, Access 3, Bank Your Way Snapshot, Signature Advantage Brokerage, Custom Choice and Sure Pay are federally registered service marks of SunTrust Banks, Inc. All other trademarks are the property of their respective owners.

Services provided by the following affiliates of SunTrust Banks, Inc.: Banking and trust products, including investment advisory products and services, are provided by SunTrust Bank, member FDIC; securities, insurance (including annuities), and other investment products and services are provided by SunTrust Investment Services, Inc., an SEC registered broker/dealer and a member of the FINRA and SIPC, and a licensed insurance agency; investment advisory products and services are offered by SunTrust Investment Services, Inc. and Ridgeworth Capital Management, Inc.; mortgage products and services are provided by SunTrust Mortgage, Inc.

SunTrust Mortgage, Inc. - NMLS #2915, 901 Semmes Avenue, Richmond, VA 23224, toll free 1-800-634-7928 CA: licensed by the Department of Business Oversight under the California Residential Mortgage Lending Act, IL: Illinois Residential Mortgage Licensee, MA: Mortgage Lender license #-ML-2915, NH: licensed by the New Hampshire Banking Department, NJ: Mortgage Banker License - New Jersey Department of Banking and Insurance, and RI: Rhode Island Licensed Lender. © 2014 SunTrust Banks, Inc. SunTrust and SunTrust Mortgage are federally registered service marks of SunTrust Banks, Inc. How can we help you shine? is a service mark of SunTrust Banks, Inc.

"SunTrust Advisors" may be officers and/or associated persons of the following affiliates of SunTrust Banks, Inc.: SunTrust Bank, our commercial bank, which provides banking, trust and asset management services; SunTrust Investment Services, Inc., an SEC registered investment adviser and broker-dealer, which is a member of FINRA and SIPC, and a licensed insurance agency, and which provides securities, annuities and life insurance products, and other investment services.

SunTrust Private Wealth Management, International Wealth Management, Business Owner Specialty Group, Sports and Entertainment Group, and Legal and Medical Specialty Groups are marketing names used by SunTrust Banks, Inc., SunTrust Investment Services, Inc., and Ridgeworth Capital Management, Inc.

SunTrust Robinson Humphrey is the trade name for the corporate and investment banking services of SunTrust Banks, Inc. and its subsidiaries, including SunTrust Robinson Humphrey, Inc., member FINRA and SIPC.