FAQ's

Your Search for "Personal Banking" found 112 results

What are the system requirements for Online Banking?

To view your accounts in Online Banking, you will need internet access using the latest versions of the following supported browsers: Google Chrome, Microsoft Internet Explorer, Mozilla Firefox or Safari.

Can I accept overdraft coverage without using Online Banking?

Yes. SunTrust clients can also call 800.485.7279 or visit their local branch to accept coverage.

How do I sign on to Online Banking?

From the SunTrust home page, you will see an Online Banking Sign On box in the upper left corner of the page.  Enter your  User ID and Password in the text boxes and click SIGN ON. 

How can I prevent receiving fraudulent e-mails?

Do not share your e-mail address or personal information with untrusted third parties or Web sites. Additionally, keep the anti-spam, anti-spyware and anti-virus software on your computer up to date. This will help reduce the number of fraudulent e-mails you receive.

How did a scammer get my e-mail address?

Scammers purchase e-mail lists through legitimate or illegitimate sources or randomly generate e-mail addresses using computers. We assure you that the scammer did not obtain your e-mail from SunTrust. SunTrust does not sell personal or account information, including e-mail addresses. To learn more, read our privacy policy.

How does a rollover IRA differ from a traditional IRA?

The main difference is that there's no limit to the amount that can be rolled over into your rollover IRA, while the most you can contribute to your traditional IRA per year is $5,500 ($6,500 if you are age 50 or older). To learn more, visit SunTrust Individual Retirement Accounts overview or contact a SunTrust Investment Services, Inc, Financial Advisor at 844.206.8900.

What is Overdraft Coverage versus Overdraft Protection?

Overdraft Coverage allows SunTrust to pay ATM and one-time debit card transactions when your available balance is not sufficient to cover the transaction. You may be charged up to $36 for each overdrawn item. (Note: The number of fees you can incur per day is limited to 6 total Overdraft and Returned item fees.) Overdraft Protection helps you avoid overdrafts by linking your checking account to another SunTrust deposit account, credit card, Access 3 or other personal line of credit, or Overdraft Assurance line of credit, and transferring funds when necessary. There is a $12.50 overdraft protection transfer fee charged to the protected deposit account each day we transfer funds on your behalf. (Note: Special rules apply to Overdraft Assurance lines of credit.)  Keep in mind that SunTrust pays overdrafts at its discretion, which means we can't guarantee that we will always cover every transaction.

Can SunTrust approve a loan for me before I pick out a RV motor home?

Yes. You should know how much you qualify for before you shop for your motor home. SunTrust offers conditional approvals for specific loan amounts. To discuss this option, contact us at 800.797.2628. If you're ready, download our PDF application form to apply now.

How do I stop a payment on a check?

You can stop a payment on a check by signing on to Online Banking and choosing Support from the top of the page. Under Find it Fast, choose Stop Payment link listed under Accounts.

How do I make a payment using my Access 3 pay stub from my statement?

Your payment stub allows you to direct amounts over your minimum payment to any of the repayment options. You must pay the minimum amount due for that month. 

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Investment and Insurance Products:

  • Are Not FDIC or any other Government Agency Insured
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© 2016 SunTrust Banks, Inc.

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SunTrust, SunTrust Mortgage, SunTrust PortfolioView, SunTrust Robinson Humphrey, SunTrust Premier Program, AMC Pinnacle, AMC Premier, Access 3, Signature Advantage Brokerage, Custom Choice Loan and SunTrust SummitView are federally registered service marks of SunTrust Banks, Inc. All other trademarks are the property of their respective owners.

Services provided by the following affiliates of SunTrust Banks, Inc.: Banking and trust products, including investment advisory products and services, are provided by SunTrust Bank, member FDIC. Trust and investment management services are provided by SunTrust Bank, SunTrust Delaware Trust Company and SunTrust Banks Trust Company (Cayman) Limited. Securities, brokerage accounts, insurance (including annuities) and investment advisory products and services are offered by SunTrust Investment Services, Inc., a SEC registered investment adviser and broker-dealer, member FINRA, SIPC, and a licensed insurance agency. Investment advisory services are offered by SunTrust Advisory Services LLC, SunTrust Investment Services, Inc., and GenSpring Family Offices, LLC, each of which is registered as an investment adviser with the U.S. Securities and Exchange Commission. Mortgage products and services are provided by SunTrust Mortgage, Inc.

SunTrust Mortgage, Inc. - NMLS #2915, 901 Semmes Avenue, Richmond, VA 23224, toll free 1-800-634-7928 CA: licensed by the Department of Business Oversight under the California Residential Mortgage Lending Act, IL: Illinois Residential Mortgage Licensee #MB-989, Department of Financial and Professional Regulation, 100 W. Randolph, Suite 900, Chicago, IL 60601, (312) 793-1490, MA: Mortgage Lender license #-ML-2915, NH: licensed by the New Hampshire Banking Department, NJ: Mortgage Banker License - New Jersey Department of Banking and Insurance, and RI: Rhode Island Licensed Lender.

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SunTrust Robinson Humphrey is the trade name for the corporate and investment banking services of SunTrust Banks, Inc. and its subsidiaries, including SunTrust Robinson Humphrey, Inc., member FINRA and SIPC.