FAQ's

Your Search for "Personal Banking" found 112 results

Can I accept overdraft coverage without using Online Banking?

Yes. SunTrust clients can also call 800.485.7279 or visit their local branch to accept coverage.

How do I sign on to Online Banking?

From the SunTrust home page, you will see an Online Banking Sign On box in the upper left corner of the page.  Enter your  User ID and Password in the text boxes and click SIGN ON. 

What are the system requirements for Online Banking?

To view your accounts in Online Banking, you will need internet access using the latest versions of the following supported browsers: Google Chrome, Microsoft Internet Explorer, Mozilla Firefox or Safari.

How can I verify if an e-mail is from SunTrust?

SunTrust will never send you an e-mail asking you to provide, update or verify your personal or account information. Therefore, any unsolicited e-mail asking you to provide passwords, Social Security numbers, PINs, credit or check card numbers, or other confidential information is fraudulent.

How can I prevent receiving fraudulent e-mails?

Do not share your e-mail address or personal information with untrusted third parties or Web sites. Additionally, keep the anti-spam, anti-spyware and anti-virus software on your computer up to date. This will help reduce the number of fraudulent e-mails you receive.

How did a scammer get my e-mail address?

Scammers purchase e-mail lists through legitimate or illegitimate sources or randomly generate e-mail addresses using computers. We assure you that the scammer did not obtain your e-mail from SunTrust. SunTrust does not sell personal or account information, including e-mail addresses. To learn more, read our privacy policy.

How does a rollover IRA differ from a traditional IRA?

The main difference is that there's no limit to the amount that can be rolled over into your rollover IRA, while the most you can contribute to your traditional IRA per year is $5,500 ($6,500 if you are age 50 or older). To learn more, visit SunTrust Individual Retirement Accounts overview or contact a SunTrust Investment Services, Inc, Financial Advisor at 844.206.8900.

How do I order checks online?

Deluxe Corporation is SunTrust's preferred provider for ordering checks online.  You can reorder personal checks or business checks through the Deluxe Corporation web site.  If you experience errors using this service, you may not currently be able to reorder your SunTrust checks online. Please speak with a SunTrust representative at 800.SUNTRUST (800.786.8787) or visit your local SunTrust branch.

Is Online Bill Pay a free service?

Yes. Online Bill Pay is free with all personal SunTrust checking accounts.

What is Overdraft Coverage versus Overdraft Protection?

Overdraft Coverage allows SunTrust to pay ATM and one-time debit card transactions when your available balance is not sufficient to cover the transaction. You may be charged up to $36 for each overdrawn item. (Note: The number of fees you can incur per day is limited to 6 total Overdraft and Returned item fees.) Overdraft Protection helps you avoid overdrafts by linking your checking account to another SunTrust deposit account, credit card, Access 3 or other personal line of credit, or Overdraft Assurance line of credit, and transferring funds when necessary. There is a $12.50 overdraft protection transfer fee charged to the protected deposit account each day we transfer funds on your behalf. (Note: Special rules apply to Overdraft Assurance lines of credit.)  Keep in mind that SunTrust pays overdrafts at its discretion, which means we can't guarantee that we will always cover every transaction.

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Investment and Insurance Products:

  • Are Not FDIC or any other Government Agency Insured
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  • May Lose Value

© 2017 SunTrust Banks, Inc.

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Services provided by the following affiliates of SunTrust Banks, Inc.: Banking products and services are provided by SunTrust Bank, Member FDIC. Trust and investment management services are provided by SunTrust Bank, SunTrust Delaware Trust Company and SunTrust Banks Trust Company (Cayman) Limited. Securities, brokerage accounts and insurance (including annuities) are offered by SunTrust Investment Services, Inc., a SEC registered broker-dealer, member FINRA, SIPC, and a licensed insurance agency. Investment advisory services are offered by SunTrust Advisory Services, Inc., and GenSpring Family Offices, LLC, each of which is registered as an investment adviser with the U.S. Securities and Exchange Commission. Mortgage products and services are provided by SunTrust Mortgage, Inc.

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SunTrust Private Wealth Management, International Wealth Management, Business Owner Specialty Group, Sports and Entertainment Group, and Legal and Medical Specialty Groups are marketing names used by SunTrust Bank, SunTrust Banks Trust Company (Cayman) Limited, SunTrust Delaware Trust Company, SunTrust Investment Services, Inc., and SunTrust Advisory Services, Inc.

SunTrust Bank and its affiliates do not accept fiduciary responsibility for all banking and investment account types offered. Please consult with your SunTrust representative to determine whether SunTrust and its affiliates have agreed to accept fiduciary responsibility for your account(s) and if you have completed the documentation necessary to establish a fiduciary relationship with SunTrust Bank or an affiliate. Additional information regarding account types and important disclosures may be found at www.suntrust.com\investmentinfo.

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