FAQ's

Your Search for "Personal Banking" found 146 results

How do I sign on to Online Banking?

From the SunTrust home page, you will see an Online Banking Sign On box in the upper left corner of the page.  Enter your  User ID and Password in the text boxes and click SIGN ON. 

Can I accept overdraft coverage without using Online Banking?

Yes. SunTrust clients can also call 800.485.7279 or visit their local branch to accept coverage.

What are the system requirements for Online Banking?

To view your accounts in Online Banking, you will need internet access using the latest versions of the following supported browsers: Google Chrome, Microsoft Internet Explorer, Mozilla Firefox or Safari.

How do I stop a payment on a check?

You can stop a payment on a check by signing on to Online Banking and choosing Support from the top of the page. Under Find it Fast, choose Stop Payment link listed under Accounts.

How do I report a fraudulent e-mail or Web site?

Forward the suspicious e-mail or Web page, or send information about the e-mail or Web page, to reportfraud@suntrust.com. If you believe you have provided personal or account information in response to a fraudulent e-mail or pop-up Web page, immediately contact a SunTrust representative at 800.227.3782.

How can I protect myself from identity theft?

The important thing to remember is to use caution when disclosing personal and financial information. Please visit our Fraud Center to learn more about how you can protect your information.

How can I verify if an e-mail is from SunTrust?

SunTrust will never send you an e-mail asking you to provide, update or verify your personal or account information. Therefore, any unsolicited e-mail asking you to provide passwords, Social Security numbers, PINs, credit or check card numbers, or other confidential information is fraudulent.

Can I pay my auto loan online?

If you have a SunTrust checking account, you may log into Online Banking to make your loan payment online. You can also make your payments at any SunTrust branch.  Or payments can be automatically drafted from a designated checking or savings account using SunTrust SurePay (Electronic Payment Service).

How do I make a payment using my Access 3 pay stub from my statement?

Your payment stub allows you to direct amounts over your minimum payment to any of the repayment options. You must pay the minimum amount due for that month. 

Can SunTrust approve a loan for me before I pick out a RV motor home?

Yes. You should know how much you qualify for before you shop for your motor home. SunTrust offers conditional approvals for specific loan amounts. To discuss this option, contact us at 800.797.2628. If you're ready, download our PDF application form to apply now.

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Investment and Insurance Products:

  • Are Not FDIC or any other Government Agency Insured
  • Are Not Bank Guaranteed
  • May Lose Value

© 2015 SunTrust Banks, Inc.

Equal Housing SunTrust Bank is an Equal Housing Lender. Member FDIC.

Equal Housing Equal Housing Lender. SunTrust Mortgage, Inc.

SunTrust, SunTrust Mortgage, SunTrust Mobile Banking, SunTrust PortfolioView, SunTrust Robinson Humphrey, SunTrust Premier Program, AMC Fund Select, AMC Pinnacle, AMC Premier, Access 3, Signature Advantage Brokerage, Custom Choice Loan and Sure Pay are federally registered service marks of SunTrust Banks, Inc. SunTrust SummitView are service marks of SunTrust Banks, Inc. All other trademarks are the property of their respective owners.

Services provided by the following affiliates of SunTrust Banks, Inc.: Banking and trust products, including investment advisory products and services, are provided by SunTrust Bank, member FDIC; securities, insurance (including annuities), and other investment products and services are provided by SunTrust Investment Services, Inc.; investment advisory products and services are offered by SunTrust Investment Services, Inc.; mortgage products and services are provided by SunTrust Mortgage, Inc.

SunTrust Mortgage, Inc. - NMLS #2915, 901 Semmes Avenue, Richmond, VA 23224, toll free 1-800-634-7928 CA: licensed by the Department of Business Oversight under the California Residential Mortgage Lending Act, IL: Illinois Residential Mortgage Licensee #MB-989, Department of Financial and Professional Regulation, 100 W. Randolph, Suite 900, Chicago, Illinois 60601, (312) 793-1490, MA: Mortgage Lender license #-ML-2915, NH: licensed by the New Hampshire Banking Department, NJ: Mortgage Banker License - New Jersey Department of Banking and Insurance, and RI: Rhode Island Licensed Lender.

"SunTrust Advisors" may be officers and/or associated persons of the following affiliates of SunTrust Banks, Inc.: SunTrust Bank, our commercial bank, which provides banking, trust and asset management services; SunTrust Investment Services, Inc., an SEC registered investment adviser and broker-dealer, which is a member of FINRA and SIPC, and a licensed insurance agency, and which provides securities, annuities and life insurance products, and other investment services.

SunTrust Private Wealth Management, International Wealth Management, Business Owner Specialty Group, Sports and Entertainment Group, and Legal and Medical Specialty Groups are marketing names used by SunTrust Banks, Inc. and SunTrust Investment Services, Inc.

SunTrust Robinson Humphrey is the trade name for the corporate and investment banking services of SunTrust Banks, Inc. and its subsidiaries, including SunTrust Robinson Humphrey, Inc., member FINRA and SIPC.