Manage your accounts by phone
Have a question about your account? No need to visit a branch. Telephone Banking allows you to access account information and perform banking transactions (re-order checks, transfer funds, stop payment on checks, verify loan status, etc.)
Automated Telephone Banking
Manage your accounts using your telephone keypad 24/7 via Automated Telephone Banking, which you can reach using a touch-tone telephone, at 800.SUNTRUST (800.786.8787). Automated Telephone Banking also gives you the option of using voice recognition technology.
Operator-Assisted Telephone Banking
Disabled clients may speak directly to an operator by calling SunTrust at 800.786.8787 from 8 a.m. to 8 p.m. Monday through Friday and 8 a.m. to 5 p.m. Saturday, Eastern time, excluding most Federal Holidays.
Hearing or Speech Disabled Clients TTY/TDD
Our hearing impaired clients may also contact SunTrust using a text telephone (TTY) or Telephone for the Deaf (TDD) at 800.854.8965. Operators are available from 8 a.m. to 8 p.m. Monday through Friday and 8 a.m. to 5 p.m. Saturday, Eastern time.
Hearing and speech-disabled clients may also choose to contact SunTrust using the Relay System, a technology that allows the client to communicate with SunTrust through a specially trained intermediary Communications Assistant, provided free of charge through your telephone service. Anyone can initiate the Relay System by dialing 7-1-1. The caller then provides to the Communications Assistant the phone number of the person or business the caller wants to reach, either by typing the information on a TDD machine, by voice, text or using another type of technology. The Communications Assistant then makes the connection by telephone and relays the conversation back and forth between the caller and recipient. SunTrust Operators are available at 800.786.8787 to receive Relay System calls from 8 a.m. to 8 p.m. Monday through Friday and 8 a.m. to 5 p.m. Saturday, Eastern time.
Bank anywhere, anytime from a computer
Online Banking makes life easier for clients with disabilities. Online Banking lets you do most banking tasks, 24 hours a day, without having to visit a branch. And you can pay your bills online with our convenient Bill Pay service – no need to fill out checks or go to the mailbox.
SunTrust Mobile Banking includes four mobile access channels that provide clients control over their accounts anywhere, anytime on certain mobile devices. Ask about Mobile Banking at your local branch or at 1.800.SUNTRUST (800.786.8787) between 8 a.m. and 8 p.m. Monday through Friday and 8 a.m. through 5 p.m. Saturday, Eastern time.