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SunTrust maintains a strong commitment to include individuals with disabilities, and is committed to ensuring full and equal enjoyment to all banking services. We offer a variety of accommodations to make banking accessible and convenient for all of our clients.

Reasonable accommodations are provided at no cost. Examples of accommodations available upon request include:

  • Braille, large print and audio CD statement conversion
  • Sign language interpreters
  • Guideline/raised-line checks

Individuals who need a reasonable accommodation to access SunTrust’s products and services should call us at 800.786.8787 (TDD/TTY 800.854.8965), or visit a local branch to provide the date on which the reasonable accommodation is needed and information about the nature of the requested accommodation.

Requesters should include contact information such as an email address or telephone number at which they can be reached. Depending on the nature of the request, SunTrust may need sufficient notice to provide a reasonable accommodation.

At SunTrust, we are always working to enhance the accessibility of our products and services. If you have an idea or question about accessibility support services at SunTrust, please contact us at 800.786.8787 (TDD/TTY 800.854.8965).

In the event that a user with a disability experiences accessibility issues with our website, please notify us by calling us at 800.786.8787.

In your communication with us, please specify the nature of the accessibility difficulty, including the web address that may have presented an accessibility challenge.

Start by filling out this Client Care Request Form.

Mail your questions, comments, or suggestions to:
SunTrust Bank
P.O. Box 4418
GA-Atlanta-0795
Atlanta, GA 30302-4418
Note that no deposits or payments accepted at this address.

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  • Hearing Impaired Customers
    TDD/TTY 800.854.8965
    7am-6pm EST, Monday through Saturday
    (excluding most Federal Holidays)