Disability Services

SunTrust maintains a strong commitment to include individuals with disabilities, and is committed to ensuring full and equal enjoyment to all banking services. We offer a variety of accommodations to make banking accessible and convenient for all of our clients.

Reasonable accommodations are provided at no cost. Examples of accommodations available upon request include:

  • Braille, large print and audio CD statement conversion
  • Sign language interpreters
  • Guideline/raised-line checks

Individuals who need a reasonable accommodation to access SunTrust’s products and services should call us at 800.786.8787 (TDD/TTY 800.854.8965), or visit a local branch to provide the date on which the reasonable accommodation is needed and information about the nature of the requested accommodation.

Requesters should include contact information such as an email address or telephone number at which they can be reached. Depending on the nature of the request, SunTrust may need sufficient notice to provide a reasonable accommodation.

  • Our Branches

    • Our SunTrust branches are designed with accessibility in mind and include features such as:

      • Accessible entrances
      • Designated accessible parking spaces
      • Curb cuts and ramps
  • Service Animals

      • SunTrust is committed to making reasonable modifications in its policies, practices, and procedures to permit the use of service animals by persons with disabilities. Service animals play an important role in ensuring the independence of people with disabilities.
      • It is SunTrust’s policy to welcome any animal that is individually trained to assist a person with a disability into all SunTrust branches and offices, and onto all SunTrust premises open to the public.
  • Accessible ATMs

      • All SunTrust ATMs have speech output and voice guidance in English and Spanish, and are equipped with headphone and Braille features to assist clients who are blind or visually impaired.
      • Our ATMs are designed to comply with height and reach requirements to support wheelchair accessibility.
      • All SunTrust ATMs also have tactilely discernible function and keypad keys.
  • Telephone Banking

      • You can manage your accounts using your telephone keypad via the automated phone system at 800.SUNTRUST (800.786.8787).
      • SunTrust’s automated phone system also gives you the option of using voice recognition technology.
      • Disabled clients may speak directly to an operator by calling SunTrust at 800.786.8787 from 8 a.m. to 8 p.m. Monday through Friday and 8 a.m. to 5 p.m. Saturday, Eastern time, excluding most Federal Holidays.
      • Clients may choose to contact SunTrust using the Relay System, a technology that allows the client to communicate with SunTrust through a specially trained intermediary Communications Assistant, provided free of charge through your telephone service.
      • Anyone can initiate the Relay System by dialing 7-1-1and providing the SunTrust Customer Care at 800.786.8787.
      • Hearing or speech impaired clients may also contact SunTrust using a text telephone (TTY) or Telephone for the Deaf (TDD) at 800.854.8965.
      • Operators are available from 8 a.m. to 8 p.m. Monday through Friday and 8 a.m. to 5 p.m. Saturday, Eastern time.
  • Online and Mobile Accessibility

      • SunTrust is working to continually improve accessibility across our digital properties.
      • We design our tools with accessibility in mind and incorporate industry guidelines, such as the Web Content Accessibility Guidelines (WCAG) issued by the World Wide Web Consortium Link opens a new window.
      • Resources and tools that are free and down-loadable on the internet make suntrust.com and online banking more accessible.
      • We test our applications using the most prevalent assistive technologies.
      • In most cases, these applications are free and may be pre-installed on your most popular devices.
      • Examples of testing applications include, but are not limited to: NVDA, Apple VoiceOver and Google TalkBack.
      • As software and browser manufacturers release new versions with upgrades and improvements, we continually test our web pages for optimum performance.
  • Browsers

      • Most browsers have easy-to-use controls for adjusting the size and colors of content on a web page.
      • This allows the ability to personalize the content presentation in your browser.
      • We’ve designed the web content we provide to work with these controls.
  • Third-Party Websites

      • SunTrust’s website contains links to webpages hosted by third parties.
      • SunTrust works with our partners to provide accessible digital content; however, SunTrust does not make representations with regard to the accessibility of third-party websites and is not able to remediate accessibility barriers on such websites.

At SunTrust, we are always working to enhance the accessibility of our products and services. If you have an idea or question about accessibility support services at SunTrust, please contact us at 800.786.8787 (TDD/TTY 800.854.8965).

In the event that a user with a disability experiences accessibility issues with our website, please notify us by calling us at 800.786.8787.

In your communication with us, please specify the nature of the accessibility difficulty, including the web address that may have presented an accessibility challenge.

Start by filling out this Client Care Request Form.

Mail your questions, comments, or suggestions to: 
SunTrust Bank 
P.O. Box 4418 
GA-Atlanta-0795 
Atlanta, GA 30302-4418 
Note that no deposits or payments accepted at this address.

Resource Center

  • Support

      Hearing Impaired Customers

      TDD/TTY 800.854.8965

      7am-6pm EST, Monday through Saturday
      (excluding most Federal Holidays)

Investment and Insurance Products:

Are Not FDIC or any other Government Agency Insured   Are Not Bank Guaranteed  May Lose Value 

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Services provided by the following affiliates of SunTrust Banks, Inc.: Banking products and services are provided by SunTrust Bank, Member FDIC. Trust and investment management services are provided by SunTrust Bank, SunTrust Delaware Trust Company and SunTrust Banks Trust Company (Cayman) Limited. Securities, brokerage accounts and insurance (including annuities) are offered by SunTrust Investment Services, Inc., a SEC registered broker-dealer, member FINRA, SIPC, and a licensed insurance agency. Investment advisory services are offered by SunTrust Advisory Services, Inc., a SEC registered adviser. GFO Advisory Services, LLC is a SEC registered investment adviser that provides investment advisory services to a group of private investment funds and other non-investment advisory services to affiliates. Mortgage products and services are provided by SunTrust Mortgage, Inc.

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