Fair and Responsible Banking

Fair and Responsible Banking

At SunTrust our purpose is lighting the way to financial well-being. This means offering our products, and working with you, our clients, in a fair, clear and responsible manner. It also includes following the spirit and intent of fair and responsible banking laws both in words and actions.

Our commitment to fair and responsible banking is at the heart of our relationship with the people and communities we serve. That commitment starts with our executive management team and Board of Directors and extends through to our knowledgeable and experienced teammates.

This is our promise to you: If you’re shopping for a financial product or service, you will be treated fairly and equitably at SunTrust.

And here's how we fulfill that promise:

We follow all fair and responsible banking rules.

We offer and extend all of our products and services to any qualified applicant without regard to race, sex, religion, color, national origin, age, marital status, familial status, disability, veteran status, sexual orientation, gender identity, geographic location within our lending footprint, exercise of consumer protection rights, or any other basis prohibited by applicable law.

SunTrust is committed to fairly representing its products and services while disclosing the costs and fees associated with such products with honesty and transparency. We provide value to our clients, protect their interests, and assist them in selecting the products or services that meet their needs. We also deliver information and financial education to help clients learn about and select the best products and services for their situations.

We have a Strong Code of Conduct – one that goes beyond the law.

In accordance with our Code of conduct, every teammate at SunTrust is expected, and required to treat all customers fairly and consistently from account opening to account closing and at every stage in between.

Our staff is informed and trained.

We regularly train our teammates on fair and responsible banking rules and regulations, as well as our own fair housing and fair banking policy and a wide range of other diversity issues and practices. We work to ensure our disclosures are clear and understandable and in keeping with the spirit and intent of fair and responsible banking laws and regulations. We monitor our performance to ensure we meet our goals.

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SunTrust, SunTrust Mortgage, SunTrust PortfolioView, SunTrust Robinson Humphrey, SunTrust Premier Program, AMC Pinnacle, AMC Premier, Access 3, Signature Advantage Brokerage, Custom Choice Loan and SunTrust SummitView are federally registered service marks of SunTrust Banks, Inc. All other trademarks are the property of their respective owners.

Services provided by the following affiliates of SunTrust Banks, Inc.: Banking products and services are provided by SunTrust Bank, Member FDIC. Trust and investment management services are provided by SunTrust Bank, SunTrust Delaware Trust Company and SunTrust Banks Trust Company (Cayman) Limited. Securities, brokerage accounts and insurance (including annuities) are offered by SunTrust Investment Services, Inc., a SEC registered broker-dealer, member FINRA, SIPC, and a licensed insurance agency. Investment advisory services are offered by SunTrust Advisory Services, Inc., a SEC registered adviser. GFO Advisory Services, LLC is a SEC registered investment adviser that provides investment advisory services to a group of private investment funds and other non-investment advisory services to affiliates. Mortgage products and services are provided by SunTrust Mortgage, Inc.

SunTrust Mortgage, Inc. - NMLS #2915, 901 Semmes Avenue, Richmond, VA 23224, 1-800-634-7928. CA: licensed by the Department of Business Oversight under the California Residential Mortgage Lending Act, IL: Illinois Residential Mortgage Licensee #MB-989, Department of Financial and Professional Regulation, 100 W. Randolph, Suite 900, Chicago, IL 60601, 1-888-473-4858, MA: Mortgage Lender license #-ML-2915, NJ: Mortgage Banker License - New Jersey Department of Banking and Insurance, NY: Licensed Mortgage Banker—NYS Department of Financial Services, and RI: Rhode Island Licensed Lender.

"SunTrust Advisors" may be officers and/or associated persons of the following affiliates of SunTrust Banks, Inc.: SunTrust Bank, our commercial bank, which provides banking, trust and asset management services; SunTrust Investment Services, Inc., a registered broker-dealer, which is a member of FINRA and SIPC, and a licensed insurance agency, and which provides securities, annuities and life insurance products; SunTrust Advisory Services, Inc., a SEC registered investment adviser which provides Investment Advisory services.

SunTrust Private Wealth Management, International Wealth Management, Business Owner Specialty Group, Sports and Entertainment Group, and Legal and Medical Specialty Groups and GenSpring are marketing names used by SunTrust Bank, SunTrust Banks Trust Company (Cayman) Limited, SunTrust Delaware Trust Company, SunTrust Investment Services, Inc., and SunTrust Advisory Services, Inc.

SunTrust Bank and its affiliates do not accept fiduciary responsibility for all banking and investment account types offered. Please consult with your SunTrust representative to determine whether SunTrust and its affiliates have agreed to accept fiduciary responsibility for your account(s) and if you have completed the documentation necessary to establish a fiduciary relationship with SunTrust Bank or an affiliate. Additional information regarding account types and important disclosures may be found at www.suntrust.com/investmentinfo.

SunTrust Robinson Humphrey is the trade name for the corporate and investment banking services of SunTrust Banks, Inc. and its subsidiaries, including SunTrust Robinson Humphrey, Inc., member FINRA and SIPC.