At SunTrust our purpose is lighting the way to financial well-being. This means offering our products, and working with you, our clients, in a fair, clear and responsible manner. It also includes following the spirit and intent of fair and responsible banking laws both in words and actions.
Our commitment to fair and responsible banking is at the heart of our relationship with the people and communities we serve. That commitment starts with our executive management team and Board of Directors and extends through to our knowledgeable and experienced teammates.
This is our promise to you: If you’re shopping for a financial product or service, you will be treated fairly and equitably at SunTrust.
And here's how we fulfill that promise:
We follow all fair and responsible banking rules.
We offer and extend all of our products and services to any qualified applicant without regard to race, sex, religion, color, national origin, age, marital status, familial status, disability, veteran status, sexual orientation, gender identity, geographic location within our lending footprint, exercise of consumer protection rights, or any other basis prohibited by applicable law.
SunTrust is committed to fairly representing its products and services while disclosing the costs and fees associated with such products with honesty and transparency. We provide value to our clients, protect their interests, and assist them in selecting the products or services that meet their needs. We also deliver information and financial education to help clients learn about and select the best products and services for their situations.
We have a Strong Code of Conduct – one that goes beyond the law.
In accordance with our Code of conduct, every teammate at SunTrust is expected, and required to treat all customers fairly and consistently from account opening to account closing and at every stage in between.
Our staff is informed and trained.
We regularly train our teammates on fair and responsible banking rules and regulations, as well as our own fair housing and fair banking policy and a wide range of other diversity issues and practices. We work to ensure our disclosures are clear and understandable and in keeping with the spirit and intent of fair and responsible banking laws and regulations. We monitor our performance to ensure we meet our goals.