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Simplify the way you do business around the world.

SunTrust makes it easier for you to do business around the world, whether you're purchasing supplies from overseas vendors or selling goods to buyers abroad. Our team of international experts can provide you with the solutions and advice to help you manage foreign exchange, letters of credit and payments, international trade and trade financing.

SunTrust Online Trade Services can help increase efficiency while reducing costs and risk. It is a web-based application that allows you to manage and process your trade and standby letters of credit, as well as your documentary collections. Whether you are in the office or overseas, control of your letters of credit and documentary collections is at your fingertips with:

  • Secure online access
  • Straight-through processing for Letters of Credit and Documentary Collections
  • Direct email communications with Global Trade Services International Operations
  • Document image delivery, tied to specific transactions
  • Automated discrepancy notification and resolution
  • Customized reporting
  • Anytime, anywhere access from any computer with an Internet connection

Import & Export Letters of Credit reduce payment risks

Import Letters of Credit assist importers by reducing payment risks associated with buying from international suppliers. As an importer, you can be more secure knowing that the exporter must comply with the terms of the Letter of Credit in order to be paid.

As an exporter, you may be concerned with the risks of selling to an international customer, especially a new one. An Export Letter of Credit gives you a measure of security and the assurance that you will be paid once you have shipped product and are in compliance with the terms of the letter of credit. SunTrust Online Trade Services platform will assist you with managing both your import letters of credit and export letters of credit.

Standby Letters of Credit demonstrate SunTrust backing

Standby Letters of Credit give your counter party assurance through demonstrated financial backing from SunTrust Bank. We have extensive experience creating standby letters of credit for all types of international and domestic transactions—and you can be confident we will deliver the advice and solutions to support for your objectives.

Documentary Collections are cost-effective option

Documentary Collections provide a cost-effective alternative to letters of credit and do not tie up your line of credit. SunTrust is still involved to control documents and payments but does not provide conditional guaranty of payment as with Letters of Credit.

With Online Trade Services, you have access to both import and export Document Collections solutions. You can create and send cover letters and payment instructions, view images of your incoming collections and create customized reporting.

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  • PhoneRetirement Plans
    866.786.4015

    PhoneBusiness Contact Center
    866.476.1460

    Phone24-Hour Automated Assistance
    800.SUNTRUST

    PhoneOnline Cash Manager
    800.382.3232

    PhoneFraud-Related Issues
    866.495.5411

  • Business Contact Center
    866.476.1460

  • 24-Hour Automated Assistance
    800.SUNTRUST

  • Online Cash Manager
    800.382.3232

  • Fraud-Related Issues
    866.495.5411

  • Client Services
    866.448.6394 - Use this number for all states

  • Loan Servicing
    888.461.8862

  • Payroll Card Account Servicing
    800.249.2226

  • Treasury Technical Support
    877.785.6925

  • For details about Wire Transfers with SunTrust, call 800.947.3786

    SunTrust Incoming wire instructions:

    • For Domestic incoming wire use Routing ABA: 061000104
    • For International incoming wire use SWIFT/BIC: SNTRUS3A
    • Beneficiary account number: SunTrust full account number
    • Beneficiary name: The name as it appears on the SunTrust account


    SunTrust Incoming wire instructions are also available by calling: 800.947.3786 - option 1