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Prevent losses with our advanced fraud protection tools.

SunTrust understands that preventing fraud is a top priority for treasury professionals. Payments fraud in particular can be a serious threat to your business. It can occur at multiple points in the payment process, by anyone who comes into contact with account information. Unfortunately, the perpetrators are often employees or other trusted contacts. We provide a full suite of advanced fraud protection tools to automatically flag unauthorized transactions and help you prevent losses before they occur.

Check fraud protection
We offer two levels of check fraud protection, both of which help you improve decision-making, reduce costs and free your staff to focus on exception items rather than laborious manual reconciliation.

  • Positive Pay: Transmit your check issue records to SunTrust, and Positive Pay automatically ensures that any checks posted for payment match your records.
  • Controlled Payment Reconciliation: For businesses seeking an extra level of check fraud protection, we perform a daily review of your accounts and provide same-day notification of suspicious checks as well as daily disbursement reconciliation and funding information.

ACH Fraud Control
While ACH is efficient and cost-effective, ACH fraud is on the rise. You can increase control over ACH and continue to take advantage of its low cost and cash flow advantages. ACH Fraud Control lets you set parameters for which transactions are allowed. And with our online ACH access, you’ll have the tools you need to monitor electronic payments and block unauthorized ACH debits before they post to your account.

Commercial Card fraud protection
If your staff uses company credit cards, fraudulent or abusive spending by unscrupulous employees or unauthorized users can cost you countless dollars. Enterprise Spend Platform, our online card management program, gives you unprecedented control over your card program with tools to track and prevent unauthorized card purchases.

To learn more, please contact your Treasury Sales Officer or Relationship Manager.

Some of the features of our payments fraud protection solutions are:

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  • PhoneBusiness Contact Center
    866.476.1460

    Phone24-Hour Automated Assistance
    800.SUNTRUST

    PhoneOnline Cash Manager
    800.382.3232

    PhoneFraud-Related Issues
    866.495.5411

  • Business Contact Center
    866.476.1460

  • 24-Hour Automated Assistance
    800.SUNTRUST

  • Online Cash Manager
    800.382.3232

  • Fraud-Related Issues
    866.495.5411

  • Client Services
    866.448.6394 - Use this number for all states

  • Loan Servicing
    888.461.8862

  • Payroll Card Account Servicing
    800.249.2226

  • Treasury Technical Support
    877.785.6925

  • For details about Wire Transfers with SunTrust, call 800.947.3786

    SunTrust Incoming wire instructions:

    • For Domestic incoming wire use Routing ABA: 061000104
    • For International incoming wire use SWIFT/BIC: SNTRUS3A
    • Beneficiary account number: SunTrust full account number
    • Beneficiary name: The name as it appears on the SunTrust account


    SunTrust Incoming wire instructions are also available by calling: 800.947.3786 - option 1