Rewards Program Summary
This is a summary of the Cash Rewards Program for your SunTrust Prime Rewards Credit Card. The complete and most up to date terms for the Cash Rewards Program can be found in the SunTrust Rewards Program Agreement at www.suntrust.com/rewards. If there is a conflict between this Summary and the Program Agreement, the Program Agreement will govern. Your SunTrust Credit Card Account Agreement contains the terms and conditions related to your card account. If there is a conflict between your Credit Card Account Agreement and either the Summary or the Program Agreement, the Credit Card Account Agreement will govern.
Cash Rewards Earning
Through the Program1, you will earn Cash Rewards2 credits of 1% on new Qualifying Purchases3 on your Card4, if your Card Account5 is in Good Standing6. There is no restriction on the amount of Cash Rewards that you may earn or redeem, subject to the $5 minimum redemption amount (see below). SunTrust reserves the right to determine your eligibility for enrollment in the Program and your continued participation. There is no cost for Program participation. If eligible, you are automatically enrolled. Your Cash Rewards Program will be established in the name of the primary cardholder.
SunTrust Cash Rewards Accounts7 are updated daily. Your Card Account billing statement will include your total number of Cash Rewards earned for the then current billing period.
Cash Rewards Redemption, Expiration and Forfeiture
You can redeem Cash Rewards for cash back, gift cards, eGifts, merchandise, travel and experiential rewards, subject to the terms and conditions found in the SunTrust Rewards Program Agreement. Redemptions can be made through the Program website or by calling the Rewards Service Center. After close of the billing period in which the Cash Rewards are earned, if your Card Account is in Good Standing, upon your request, you may redeem your Cash Rewards in U.S. dollars for cash back with a minimum of $5 and any greater amount (not to exceed the total Cash Rewards earned, but not yet redeemed, on your Card Account at time of redemption). You may redeem your Cash Rewards for cash back through (1) a statement credit to your Card Account or (2) an ACH credit into the deposit account that you designate. Cash Rewards earned on Card Accounts that are redeemed through an ACH deposit into a SunTrust checking, savings, or money market account will receive a cash back bonus of 10%, 25%, 50%, or 75% on redemption, depending on your deposit relationship with SunTrust, as of the last day of the month preceding redemption, or if you redeem in the first few days of the month, the last day of two months’ prior to redemption (see Redemption Details8), as follows:
- SunTrust Private Wealth Management9 clients will receive a cash back bonus of 75%; on $100 in base Cash Rewards, these clients would earn an additional $75, totaling $175 in Cash Rewards earnings.
- Clients with SunTrust Signature Advantage accounts and $100,000 or more in Combined Consumer Deposits and Investment Balances10 with SunTrust or clients in the Premier Banking Program11, will receive a cash back bonus of 50%. On $100 in base Cash Rewards, these clients would earn an additional $50, totaling $150 in Cash Rewards earnings.
- Clients with SunTrust Signature Advantage accounts and less than $100,000 in Combined Consumer Deposits and Investment Balances with SunTrust will receive a cash back bonus of 25%. On $100 in base Cash Rewards, these clients would earn an additional $25, totaling $125 in Cash Rewards earnings.
- All other clients who redeem their Cash Rewards into a SunTrust checking, savings or money market account will receive a cash back bonus of 10%. On $100 in base Cash Rewards, these clients would earn an additional $10, totaling $110 in Cash Rewards earnings.
Redemption requests are typically initiated within 5 business days, however, processing time could be longer. You are still responsible for the minimum monthly payment in any given month that a cash back redemption is applied against your Card Account balance. Therefore, if you wish to avoid interest charges on your Account, you must pay your outstanding balance in full as a statement credit redemption may be delayed in posting to your Account. Cash Rewards credits may not be applied to your Card Account statement to produce a credit balance on your Card Account.
Cash Rewards credits are not your property and cannot be transferred, gifted, sold, attached, pledged or bartered under any circumstance, including disability, death, upon operation of law or in connection with a domestic relations or other legal dispute. SunTrust may suspend redemption rights of your Cash Rewards earnings if a dispute occurs between you and SunTrust or between you and an authorized user or joint owner regarding the business’s Card Account or Cash Rewards Account.
Cash Rewards have no expiration date; however, if you close your Card Account, you must request and redeem your Cash Rewards within 60 days after the date of your Card Account closing. If you request your redemption after you close your Card Account, SunTrust will issue a check for the Cash Rewards. If you do not redeem your Cash Rewards within 60 days after your Card Account is closed, you will forfeit the Cash Rewards earnings.
There is no minimum redemption requirement after Card Account closure; however, all earnings less than $5 are of such nominal value that they will be forfeited and are not redeemable.
Cash Rewards will be forfeited if (1) You file for bankruptcy, or (2) You close every Card Account enrolled in the Program and your Cash Rewards have not been redeemed within 60 days after your Card Account is closed; provided, however, that this 60 day grace period to redeem after Card Account closure will not apply if any Card Account is not in Good Standing at the time of closure and any circumstances of (1) or (2) above apply.
SunTrust Card Services manages SunTrust Cash Rewards. For questions or to address concerns about your Cash Rewards Account or to redeem Cash Rewards earnings, call the Rewards Service Center at 800.255.7125, Monday through Friday from 7:00 a.m. - 9:00 p.m. ET and on Saturday and Sunday from 9:00 a.m. - 9:00 p.m., ET.
If you believe there is an error on your Cash Rewards Account, you must report such error to us promptly but in no event more than 60 days after the date the Qualifying Purchase or any subsequent adjustment is posted to your SunTrust Cash Rewards Account. SunTrust is not liable for any error after that time period, and your SunTrust Cash Rewards Account will be deemed correct. SunTrust Cash Rewards Account errors are not billing errors under your Card Account Agreement. SunTrust’s decision regarding any error will be final.
Taxes. Earning Cash Rewards and redemption of Cash Rewards earnings may be subject to income tax and/or other taxes. Any applicable federal, state, or local tax obligations related to the Program are your responsibility. Please consult your tax advisor concerning any such income or other tax consequences related to your participation in the Program.
Changes. SunTrust may, from time to time and in SunTrust’s sole discretion, amend, delete, or add to these Program terms and may change or limit any aspect of the Program and its restrictions, benefits, or features, in whole or in part. Such changes may be retroactive as allowed by applicable law. SunTrust will post any such changes to these Program terms at www.suntrust.com/rewards and it is your responsibility to review the updated Program terms for any such changes.
Termination. SunTrust reserves the right to suspend or terminate the Program at any time. If the Program is terminated, you will be notified of the date by which you must redeem all your accumulated Cash Rewards earnings.
The following definitions apply each time the bolded word or phrase is used in this Program Summary.
1 Program or Rewards Program means the program offered by SunTrust whereby use of your Card allows you to earn Cash Rewards in accordance with the Rewards Program Agreement.
2 Cash Rewards are the credits for cash earned on your SunTrust Prime Rewards Credit Card in accordance with the SunTrust Rewards Program Agreement.
3 Qualifying Purchases means any new retail purchase transactions (qualifying purchases less credits, returns and adjustments) charged to any Card each billing cycle. Qualifying Purchases do not include balance transfers, convenience checks, payments made for stored value cards such as gift cards and similar cards, wire transfers, money transfers, quasi cash or cash-equivalent items (e.g., travelers checks, Rewards and any other items that serve as cash or are convertible to cash), and similar products that may be converted to cash, cash advances (including withdrawals from ATMs and originations from the Card itself), payment of existing Card balances, fees charged by us (for example; annual fees, finance charges, fees and other charges including, but not limited to, fees for products that protect or insure a Card balance), fraudulent/unauthorized transactions, overdraft advances, and purchases made when your Card is not in Good Standing. We reserve the right to determine in our sole discretion whether a particular transaction is a Qualifying Purchase.
4 Card means your SunTrust Prime Rewards Credit Card account and the credit card issued under your SunTrust Credit Card account enrolled in the Program.
5 Card Account or Account means your SunTrust Prime Rewards Credit Card account.
6 Good Standing means that your Card Account is not in default and you are in full compliance with the terms of your Card Account Agreement.
7 Cash Rewards Account means the rewards account where your Cash Rewards credits will be placed. This account is solely used to reflect your Cash Rewards earnings and is not a checking, savings, money market or other deposit-type account. Cash Rewards must be requested and redeemed before they can be made available to you in a deposit account, per the conditions described above and in the SunTrust Rewards Program Agreement..
8 Redemption Details: For the purposes of the Cash Rewards redemption bonus, your deposit relationship will be determined as of the last day of the month preceding redemption if you redeem after the first calendar day that falls after the first business day of the month. If, however, you redeem on or before the first calendar day of the month that falls after the first business day of the month, then your deposit relationship will be determined as of the last day of the month that is two months’ prior to redemption. So, for example, if the first of November is on a Sunday, then:
- If you redeem on Wednesday, November 4, your deposit relationship will be determined on October 31.
- If you redeem on Tuesday, November 3, your deposit relationship will be determined on September 30.
- If you redeem on Sunday, November 1, your deposit relationship will be determined on September 30.
9 Private Wealth Management means the group within SunTrust Bank that provides a full array of wealth management products and professional services to high net worth clients seeking active management of their financial resources. Private Wealth Management is a marketing name used by SunTrust Banks, Inc. and the following affiliates: Banking and trust products and services, including investment advisory products and services, are provided by SunTrust Bank. Securities, insurance (including annuities) and other investment products and services (including brokerage accounts) are offered by SunTrust Investment Services, Inc., an SEC registered investment adviser and broker-dealer, member FINRA, SIPC, and a licensed insurance agency.
10 Combined Consumer Deposits and Investment Balances means the sum of balances in the SunTrust Signature Advantage Banking account PLUS statement-linked SunTrust deposit accounts (savings, checking, money market, or CD’s), Trust accounts, IRA or Brokerage accounts introduced through SunTrust Investment Services, Inc. (excluding annuities).
11 Premier Banking means the group within SunTrust Bank that provides specialized services and benefits such as investment products and services (including brokerage accounts) which are offered by SunTrust Investment Services, Inc., an SEC registered investment adviser and broker-dealer, member FINRA, SIPC. Enrollment in Premier Banking is required.