In the event that you become a victim, SunTrust’s fraud specialists will work with you to resolve issues that may affect your SunTrust accounts.
Learn more: Refer to the Online Fraud and Identity Theft Guide for additional information on protecting your identity and accounts.
Important Note: If you have recently filed a fraud claim with SunTrust and have not transitioned to a new account then we ask that you contact SunTrust to close your current account and open a new replacement account(s) as soon as possible by visiting a branch or calling us at 1.800.SUNTRUST. To replace a business account, visit one of our branches. Please review your existing account in advance and identify any recurring automated transactions we will need to honor. We will need this information when we open the replacement account.
Learn more: Refer to the Online Fraud and Identity Theft GuideLink opens a new window for additional information on protecting your identity and accounts.
Step 1: A fraud specialist teammate will review questionable transactions and provide guidance.
Step 2: Complete requested documents which may be required to process a claim.
Step 3: SunTrust will apply missing funds from fraudulent transactions within 10 business days of claim submission. These are temporary until investigation is complete.
Step 4: SunTrust completes the investigation. If activity is found to be fraudulently initiated then preliminary credit is made permanent, usually within 10 days, but up to 90 days after the of start of the investigation.
Step 5: SunTrust communicates the results of the investigation. This may be done via mail or phone and may include additional follow up steps for account security.
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Services provided by the following affiliates of SunTrust Banks, Inc.: Banking products and services are provided by SunTrust Bank, Member FDIC. Trust and investment management services are provided by SunTrust Bank, SunTrust Delaware Trust Company. Securities, brokerage accounts and insurance (including annuities) are offered by SunTrust Investment Services, Inc., a SEC registered broker-dealer, member FINRA, SIPC, and a licensed insurance agency. Investment advisory services are offered by SunTrust Advisory Services, Inc., a SEC registered adviser. GFO Advisory Services, LLC is a SEC registered investment adviser that provides investment advisory services to a group of private investment funds and other non-investment advisory services to affiliates. Mortgage products and services are offered through SunTrust Mortgage, a tradename for SunTrust Bank, and loans are made by SunTrust Bank.
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