Free Identity Theft And Credit Monitoring

Shield your identity by knowing what’s going on with your personal data.

Being confident about the security of your private information can be challenging in today’s digital world. Protect your identity with IDnotify, a premium monitoring service offered to SunTrust clients at no cost.

Help us stop fraud before it starts.

IDnotify Identity Theft Protection empowers you to protect and take control of your personal data through:

You’ll receive a free credit report from Experian on signup, too. It’s your identity. Protect it with IDnotify by Experian.

Protect Your Identity

Use our other SunTrust services available through Online Banking to protect yourself:

Frequently Asked Questions

Frequently Asked Questions

What is identity theft?

Identity theft is officially defined as the deliberate assumption of another person’s identity. It occurs when a criminal acquires and uses the victim’s personal information—such as a Social Security or driver’s license number—to take out loans, obtain new credit cards, rent an apartment, purchase a car, run up debt, file for bankruptcy and other criminal activities. Identity theft is a growing concern because it can not only damage someone’s creditworthiness, it can also be flagged on routine background checks.

What is the IDnotify enrollment process like?

Enrolling in IDnotify takes just minutes. During the enrollment process, you will be asked to supply some brief personal information so we can confirm that it is secure, and ensure that we monitor the right data.

How does IDnotify by Experian keep my information safe?

Experian maintains a highly secure environment with best-in-class security measures and policies in place to ensure the utmost secure handling of all data.

How can I tell if I am a victim of identity theft?

In addition to enrolling into IDnotify, monitor both your financial and public record information and look for any of these occurrences:

  • Receiving credit cards for which you did not apply
  • Being denied credit for no apparent reason
  • Receiving calls or letters from debt collectors or businesses about merchandise or services you did not buy

Although any of these indications could be a result of a simple clerical error, you should not assume that there’s been a mistake and do nothing. Always follow up with the business or institution to find out.

What should I do if I believe I am a victim of identity theft?

IDnotify members may contact Experian’s specialists anytime by calling 888.582.7566 for additional assistance.

How is identity theft different from financial fraud?

The term “financial fraud” covers common credit card, check and debit card fraud. When a criminal uses your credit cards or debit cards to make a purchase, he or she usually hasn’t assumed your identity. Recovering from financial fraud is relatively easy, since most creditors don’t hold you liable for fraudulent charges.

What else can I do to help minimize my risk of identity theft?

  • Keep important documents safe. Don’t carry extra credit cards, Social Security cards, birth certificates or passports, if not needed. Consider opening a SunTrust Safe Deposit Box. Stop by your local SunTrust branch to inquire about availability.
  • Need checks? When ordering new checks, consider ordering them online. You can monitor the anticipated delivery date with online tracking.
  • Think before you share. Be wary of suspicious messages, links and requests for personal information.
  • Consider investing in a shredder. Shred your receipts, credit card offers, bank statements, returned checks and any other sensitive information before throwing it away.
  • Cover your bases. Ensure that your employer, landlord and anyone else with access to your personal data keeps your records safe.
  • Read your credit report. Make sure your credit reports are accurate. If you spot an inaccuracy, follow up.
  • Keep your SSN under wraps. Do not print or write down your SSN on any document that could fall into the hands of identity thieves, like checks.
  • Don’t use weak passwords. Using passwords that include a mix of letters, numbers and special characters makes it harder for identity thieves to crack these codes.

Identify, Report & Resolve Fraud

We are here to help protect and resolve fraud.                         

Prevent and Protect

Discover tips and techniques to help you prevent fraud and identity theft before it happens.

SunTrust Fraud & Security Center

Be confident in knowing how to keep your information safe.


Account holders must enroll into IDnotify via SunTrust channels to receive this service at no cost. Service will be cancelled for clients who no longer have any active accounts with SunTrust. Clients with Business products or services only do not qualify for IDnotify.

Desired information to be monitored must be entered by client in order for specific information to be monitored by IDnotify.

The Identity Theft Insurance is underwritten and administered by American Bankers Insurance Company of Florida, an Assurant company under group or blanket policy(ies).  The description herein is a summary and intended for informational purposes only and does not include all terms, conditions and exclusions of the policies described. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Coverage may not be available in all jurisdictions. Review the Summary of Benefits Link opens a new window.

3 Locking your card will not stop card transactions including recurring payments, Bill Pay, money transfers, returns, credits, dispute adjustments, previously authorized, offline and purchase transactions during system downtime.

Experian and the Experian marks used herein are service marks or registered trademarks of Experian Information Solutions, Inc.