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Keeping your accounts and information secure and confidential is one of SunTrust's most important responsibilities.

One of the most effective protections is the precaution you take to guard your account and personal information.

Here are some simple tips to help you better protect yourself from fraud and identity theft:

Sign up for free1 text alerts via SunTrust's Fraud Alert System

  • How it Works

    1. SunTrust will automatically alert you through SMS text or by phone to suspicious debit or credit card activity on your personal accounts. You’ll receive a fraud alert text message on your mobile phone.

    2. You text back a "Y" or "N".

    3. If you text "N" to tell us it's not your purchase, we'll stop the transaction and text you a number to call to validate outstanding charges, prevent any further fraud and start the process of getting you a new card.

  • Get Started With Text Alerts

    Be sure to provide SunTrust with your mobile phone number and other updated contact information.

    Call us at 1.800.SUNTRUST or stop by a local branch and talk to one of our teammates.

    For another way to monitor your accounts, sign up for Balance Alerts via Online Banking.

For assistance, send HELP to 706-50. Or to cancel your text-based Fraud Alert services send STOP to 706-50. Message frequency is based on user activity. For support call 1.800.SUNTRUST. To view our Privacy Policy, click here.

1 Standard carrier messaging rates do not apply. SunTrust Fraud text alerts are free and supported by Verizon Wireless, AT&T, Sprint, T-Mobile© and Metro PCS. Carriers not supported will not receive text messaging.

If you notice any unauthorized activity in your account or believe your personal account information has been compromised, please contact SunTrust immediately at 1.800.447.8994.

Visit our Theft Signs & Solutions page to learn more on what to watch out for.

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