1. SunTrust will automatically alert you through SMS text or by phone to suspicious debit or credit card activity on your personal accounts. You’ll receive a fraud alert text message on your mobile phone.
2. You text back a "Y" or "N".
3. If you text "N" to tell us it's not your purchase, we'll stop the transaction and text you a number to call to validate outstanding charges, prevent any further fraud and start the process of getting you a new card.
Get Started With Text Alerts
Be sure to provide SunTrust with your mobile phone number and other updated contact information.
Call us at 1.800.SUNTRUST or stop by a local branch and talk to one of our teammates.
Review your credit report regularly to confirm that all information is accurate—view a free copy of your credit report at AnnualCreditReport.com or call 877.322.8228.
Report any lost or stolen items immediately
Review your account statement regularly and report any unauthorized or suspicious activity promptly to SunTrust within 60 calendar days of the transaction first appearing on your statement.
Keep your address and telephone number current with SunTrust and other creditors even if you don’t have a balance. This makes it easier for us to reach you quickly if there is an unauthorized attempt to obtain credit in your name.
To learn more about financial information protection, call 800.382.3232.
Never provide personal information (Social Security numbers, account/credit card information, etc.) over the phone unless you have initiated the call or have verified the caller
Accept and return SunTrust calls as soon as possible regarding questions about a recent application or transaction; this helps us establish whether the transaction or inquiry is legitimate
Don’t ignore collection calls for debts you don’t owe; an identity thief may have used your name and personal information
Report to SunTrust voicemails and texts that ask you to verify SunTrust information
Use secure messaging in Online Banking to ensure that information is transmitted safely
Be wary of unsolicited emails; don’t click on links or respond in any way. They may contain harmful viruses, and if they want personal information, they’re likely scams. (Remember, SunTrust will never send you unsolicited emails asking you to verify or provide personal and bank information.)
Report to SunTrust any email that asks you to change your email address/password, update your online account, or are notifying you about system, technical or technology updates at SunTrust or other companies
Never share account numbers, debit or credit card numbers, Social Security numbers of any other sensitive information with strangers who contact you unsolicited via phone, text or email
Research companies that solicit your business. Use resources such as the Better Business Bureau. If you can't find any company information during your research, consider this a red flag and avoid doing business with them.
Avoid high-pressure situations or deadlines. If someone urges you to act quickly or advises you not to tell anyone else, you should be cautious about dealing with this person.
If a potential employer, unconfirmed business solicitor or potential buyer asks you to wire them money—don’t do it! It’s a scam.
Be suspicious of anyone who claims they can generate guaranteed profits quickly
Be skeptical of communications about lotteries you didn’t enter
Keep in mind that legitimate lotteries don’t ask winners to pay fees
The best scam protection: stay informed, and be skeptical of unsolicited offers.