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It's important to report any suspicious, unauthorized or fraudulent activity on your SunTrust accounts (or others) as soon as possible.

In the event that you do find yourself a victim of fraud, we want to ensure things go smoothly—starting with reporting the incident. We’ve organized important SunTrust contact information so you know when and who to contact.

  • Unauthorized check or paper draft activity
  • Unauthorized debit card transaction
  • Identity theft
  • Unauthorized withdrawal from an account
  • Unauthorized wire transfer of funds
  • Fraudulent activity involving your SunTrust equity line, consumer loan or small business loan
  • Lost or stolen checks, debit card or ATM card
Call the SunTrust Fraud Prevention and Claims Center at 1.800.447.8994

International Number: 1.800.STTRAVEL (1.800.7887.7283)

To expedite your call, please have the following information available:
  • Your account number and/or debit card number
  • Date and amount of suspected fraudulent transaction
  • Pen and paper to record your case number
  • Lost or stolen credit card

Personal Credit Cards:
Call Card Services: 1.800.477.9702
For international calls: Call collect at 407.762.7212

Business Credit Cards:
Call Card Services: 1.855.574.2423
For international calls: Call collect at 407.762.5777

Commercial Credit Cards:
Call Card Services: 1.800.836.8562
For international calls: Call collect at 407.762.5777

  • Suspicious SunTrust emails (phishing), suspicious communication or scams

Forward information to emailabuse@suntrust.com.
You will receive an automated response to let you know that we received your email.

If you believe you have provided personal or account information in response to a fraudulent email or site, please contact a SunTrust representative at 1.800.SUNTRUST (1.800.786.8787)

  • Need to dispute a transaction you did not perform

File a Claim Now (Credit Card claims cannot be filed Online)
To file a claim online - login to Online Banking, select 'Support' and then click on 'Start a Claim'.

OR

Call 1.800.447.8994

If you believe that you have fallen victim to identity theft, contact all three credit bureaus—Equifax, Experian and TransUnion. When you alert them to possible fraud, they can flag your files so that new accounts cannot be open in your name without your explicit permission.

Call Equifax: 1.800.525.6285 | Call Experian: 1.800.397.3742 | Call TransUnion: 1.800.680.7289

There are several other steps that should be taken when working to resolve identity theft and repair your accounts. You can find more of that information, including how to handle non-SunTrust account incidents on our Identify and Resolve page.

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