In the event that you do find yourself a victim of fraud, we want to ensure things go smoothly—starting with reporting the incident. We’ve organized important SunTrust contact information so you know when and who to contact.
|If You Experience This:||Do This:|
Call the SunTrust Fraud Prevention and Claims Center at 1.800.447.8994
International Number: 1.800.STTRAVEL
To expedite your call, please have the following information available:
Personal Credit Cards:
Business Credit Cards:
Commercial Credit Cards:
Forward information to firstname.lastname@example.org.
If you believe you have provided personal or account information in response to a fraudulent email or site, please contact a SunTrust representative at
File a Claim Now (Credit Card claims cannot be filed Online) Link opens a new window
If you believe that you have fallen victim to identity theft, contact all three credit bureaus—Equifax, Experian and TransUnion. When you alert them to possible fraud, they can flag your files so that new accounts cannot be open in your name without your explicit permission.
Call Equifax: 1.800.525.6285 | Call Experian: 1.800.397.3742 | Call TransUnion: 1.800.680.7289
There are several other steps that should be taken when working to resolve identity theft and repair your accounts. You can find more of that information, including how to handle non-SunTrust account incidents on our Identify and Resolve page.
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