In the event that you do find yourself a victim of fraud, we want to ensure things go smoothly—starting with reporting the incident. We’ve organized important SunTrust contact information so you know when and who to contact.
|If You Experience This:||Do This:|
Call the SunTrust Fraud Prevention and Claims Center at 1.800.447.8994
International Number: 1.800.STTRAVEL
To expedite your call, please have the following information available:
Personal Credit Cards:
Business Credit Cards:
Commercial Credit Cards:
Forward information to firstname.lastname@example.org.
If you believe you have provided personal or account information in response to a fraudulent email or site, please contact a SunTrust representative at
File a Claim Now (Credit Card claims cannot be filed Online) Link opens a new window
If you believe that you have fallen victim to identity theft, contact all three credit bureaus—Equifax, Experian and TransUnion. When you alert them to possible fraud, they can flag your files so that new accounts cannot be open in your name without your explicit permission.
Call Equifax: 1.800.525.6285 | Call Experian: 1.800.397.3742 | Call TransUnion: 1.800.680.7289
There are several other steps that should be taken when working to resolve identity theft and repair your accounts. You can find more of that information, including how to handle non-SunTrust account incidents on our Identify and Resolve page.
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Services provided by the following affiliates of SunTrust Banks, Inc.: Banking products and services are provided by SunTrust Bank, Member FDIC. Trust and investment management services are provided by SunTrust Bank, SunTrust Delaware Trust Company. Securities, brokerage accounts and insurance (including annuities) are offered by SunTrust Investment Services, Inc., a SEC registered broker-dealer, member FINRA, SIPC, and a licensed insurance agency. Investment advisory services are offered by SunTrust Advisory Services, Inc., a SEC registered adviser. GFO Advisory Services, LLC is a SEC registered investment adviser that provides investment advisory services to a group of private investment funds and other non-investment advisory services to affiliates. Mortgage products and services are offered through SunTrust Mortgage, a tradename for SunTrust Bank, and loans are made by SunTrust Bank.
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