Student Loan Repayment

Learn the ins and outs of private student loan repayment.

Keeping up with student loan payments is an important, if sometimes challenging, responsibility. Find out ways to successfully manage the repayment of your private student loan from start to finish. Learn about repayment considerations:

When you apply and while in school.

Carefully weigh your loan repayment options up front.
One of the best things you can do to help manage your student loan payments happens before you even finalize your loan: the selection of the repayment options you want for your loan.

The repayment options you select will be among the most important loan decisions you make. Why? Because the length of the loan term, rate type (variable or fixed rate) and repayment option while in school (e.g., opting to defer your payments while in school vs. paying while in school) can greatly affect the amount of interest you pay in the long run. These options can also determine whether you are able to handle your payments on a monthly basis when you get out of school, for the life of the loan.

Try It Yourself: Compare different repayment options
Select a SunTrust private student loan below and use the Payment Comparison Tool to compare different loan options and see how it affects the total amount you would pay over the life of the loan. Not sure which loan to select? Compare SunTrust private student loans to learn more about each loan.

After you graduate, leave school or drop below half-time status.

Know when your payments start.
Unless you chose the Immediate Repayment option – making principal and interest payments during your in-school deferment period – you will start making principal and interest payments after you graduate, leave school or drop below half-time status1. We want to make your repayment experience a positive one. Here are helpful information and resources to assist you with repayment issues and questions.

Be aware of the role of your loan servicer.

Many lenders partner with loan servicers to manage private student loans after the loan proceeds have been sent to the school. Servicers perform several tasks:

  • Process payments
  • Accept deferment requests
  • Maintain loan records and files

American Education Services (AES) is the servicer for SunTrust private student loans and manages contact with borrowers during in-school, grace and repayment periods. It is very important to inform AES of any changes in address, phone number and/or enrollment status. 

To contact your SunTrust private student loan servicer, AES:

  • Website: to securely access account information online, make online payments or sign up for auto-debit
  • Phone: 800.233.0557 for assistance

Prior to first payment due date borrowers will be sent information from the AES with monthly payment information (amount due, date due and where to send the payment).

Understand your private student loan borrower's responsibilities. 
The credit agreement (sometimes also called a promissory note) explains all borrower and cosigner obligations. Among them are the following:

Private student loan borrowers, and their cosigners, if applicable, are responsible for paying back the loan, even if the student borrower doesn't complete coursework, graduate from college or cannot find a job after graduating.

Private student loan borrowers and their cosigners should notify the lender or servicer if:

  • There is a change in name, address, phone number or Social Security number
  • The student drops below half-time enrollment status
  • The student graduates, withdraws or transfers to another school
  • Scheduled loan payments cannot be made as scheduled
  • Loan repayment needs to be delayed or put on hold with a deferment
  • The student or cosigner becomes an active service member within the military

In addition, borrowers and cosigners should open and read all mail related to any student loan

Know what happens if you miss a payment.

  • If you miss a payment, you may incur additional charges, such as late fees.
  • Missing a payment will cause your loan to be delinquent. If you fail to make payments for a specified period of time according to your loan agreement, your loan will be in default.
  • Defaulting on a private student loan can result in consequences for both you and your cosigner, if applicable. Your credit score and your cosigner’s credit score could be negatively impacted.
  • If you have difficulty making your payments as scheduled, you should immediately contact AES to discuss your available options.

If you have more questions, please contact us.

Important Information

Before applying for a private student loan, SunTrust recommends comparing all financial aid alternatives including grants, scholarships, and both federal and private student loans. View and compare the available features of SunTrust private student loans.

Union Federal is a federally registered trademark of Cognition Financial Corporation used by SunTrust Bank under license. The Union Federal Private Student Loan is funded by SunTrust Bank and is not offered in connection with any other lender or the federal government. Cognition Financial Corporation is not an affiliate of SunTrust Bank.

Certain restrictions and limitations may apply. SunTrust Bank reserves the right to change or discontinue these programs without notice. These loan programs are subject to approval under the SunTrust credit policy and other criteria and may not be available in certain jurisdictions.


Principal and interest payments may be deferred while the student is enrolled at least half‐time at an approved school and during the six month grace period after graduation or dropping below half‐time status, but the total initial deferment period, including the grace period, may not exceed 66 months from the first disbursement date. Any accrued and unpaid interest will be capitalized (added to the unpaid principal loan balance) when repayment of principal and interest begins. There are no prepayment penalties.

Having trouble making payments? Got questions?

We're here to help. Please contact one of our student loan specialists today.

Loans Resource Center

  • Contact

  • Wires

      For more details about Wire Transfers with SunTrust, call 800.947.3786.


      SunTrust incoming wire instructions:

      • For domestic incoming wires, use Routing ABA: 061000104
      • For international incoming wires, use SWIFT/BIC: SNTRUS3A
      • Beneficiary account number: SunTrust full account number
      • Beneficiary name: The name as it appears on the SunTrust account

      SunTrust incoming wire instructions are also available by calling 800.947.3786 - option 1

Investment and Insurance Products:

Are Not FDIC or any other Government Agency Insured   Are Not Bank Guaranteed  May Lose Value 

© 2018 SunTrust Banks, Inc

equal housing logoSunTrust Bank is an Equal Housing Lender. Member FDIC

equal housing logoEqual Housing Lender. SunTrust Mortgage, Inc

SunTrust, SunTrust Mortgage, SunTrust PortfolioView, SunTrust Robinson Humphrey, SunTrust Premier Program, AMC Pinnacle, AMC Premier, Access 3, Signature Advantage Brokerage, Custom Choice Loan and SunTrust SummitView are federally registered service marks of SunTrust Banks, Inc. All other trademarks are the property of their respective owners.

Services provided by the following affiliates of SunTrust Banks, Inc.: Banking products and services are provided by SunTrust Bank, Member FDIC. Trust and investment management services are provided by SunTrust Bank, SunTrust Delaware Trust Company and SunTrust Banks Trust Company (Cayman) Limited. Securities, brokerage accounts and insurance (including annuities) are offered by SunTrust Investment Services, Inc., a SEC registered broker-dealer, member FINRA, SIPC, and a licensed insurance agency. Investment advisory services are offered by SunTrust Advisory Services, Inc., a SEC registered adviser. GFO Advisory Services, LLC is a SEC registered investment adviser that provides investment advisory services to a group of private investment funds and other non-investment advisory services to affiliates. Mortgage products and services are provided by SunTrust Mortgage, Inc.

SunTrust Mortgage, Inc. - NMLS #2915, 901 Semmes Avenue, Richmond, VA 23224, 1-800-634-7928. CA: licensed by the Department of Business Oversight under the California Residential Mortgage Lending Act, IL: Illinois Residential Mortgage Licensee #MB-989, Department of Financial and Professional Regulation, 100 W. Randolph, Suite 900, Chicago, IL 60601, 1-888-473-4858, MA: Mortgage Lender license #-ML-2915, NJ: Mortgage Banker License - New Jersey Department of Banking and Insurance, NY: Licensed Mortgage Banker—NYS Department of Financial Services, and RI: Rhode Island Licensed Lender.

"SunTrust Advisors" may be officers and/or associated persons of the following affiliates of SunTrust Banks, Inc.: SunTrust Bank, our commercial bank, which provides banking, trust and asset management services; SunTrust Investment Services, Inc., a registered broker-dealer, which is a member of FINRA and SIPC, and a licensed insurance agency, and which provides securities, annuities and life insurance products; SunTrust Advisory Services, Inc., a SEC registered investment adviser which provides Investment Advisory services.

SunTrust Private Wealth Management, International Wealth Management, Business Owner Specialty Group, Sports and Entertainment Group, and Legal and Medical Specialty Groups and GenSpring are marketing names used by SunTrust Bank, SunTrust Banks Trust Company (Cayman) Limited, SunTrust Delaware Trust Company, SunTrust Investment Services, Inc., and SunTrust Advisory Services, Inc.

SunTrust Bank and its affiliates do not accept fiduciary responsibility for all banking and investment account types offered. Please consult with your SunTrust representative to determine whether SunTrust and its affiliates have agreed to accept fiduciary responsibility for your account(s) and if you have completed the documentation necessary to establish a fiduciary relationship with SunTrust Bank or an affiliate. Additional information regarding account types and important disclosures may be found at

SunTrust Robinson Humphrey is the trade name for the corporate and investment banking services of SunTrust Banks, Inc. and its subsidiaries, including SunTrust Robinson Humphrey, Inc., member FINRA and SIPC.