Free Identity Protection and Credit Monitoring

Help secure your private information with IDnotify™ by Experian®

SunTrust clients get free identity and dark web monitoring. To enroll through Online Banking, simply log in, look for the IDnotify box on the right of the screen and sign up.

Sign up for Online Banking:

  • You will need your Social Security number and your loan account number located in your welcome letter. You should have received your welcome letter in the mail.
  • If you choose to enroll in Online Banking, you will select "SunTrust Account", then "Loan" for Account Type.
  • Simply follow the steps confirming your email, and complete your enrollment.
  • Once you are set up, you will be able to view your monthly payment amount, due date and easily manage your auto loan.

Set up Auto Pay:

  • Sign on to Online Banking.
  • Select your auto loan account, and click on the Pay icon.
  • Follow the instructions for setting up one-time or recurring payments from either your SunTrust deposit account or from an external account.

Download the SunTrust Mobile App:

Available on the App StoreGet it on Google Play

What to know when using the SunTrust Mobile App:

  • If you have already enrolled in Online Banking, simply enter your user name and password on the app log in screen.
  • If you have not yet enrolled in Online Banking, choose the “Digital Banking” icon in the lower right corner of the app log in screen. Note: You will need to have your account number handy to get started.

Take advantage of these key features built into the mobile app:

  • View your loan balance.
  • Schedule same-day payments.*
  • Schedule, edit and delete a payment for a future date.
  • Make payments from a SunTrust account or an account at another bank.
  • View scheduled and processed payments in one place.

*Payments will be credited to your account on the same day if scheduled by 11:59 p.m. ET.

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Frequently Asked Questions

Frequently Asked Questions

How do I make my auto loan payment?

You can choose from these options to pay your auto loan:

  • Sign up for Online Banking and make a one-time payment or sign up for AutoPay.
  • Mail your payment to:
  • SunTrust Consumer Loan Payments
    PO Box 791144
    Baltimore, MD 21279-1144

  • Pay by phone at 800.SUNTRUST (800-786-8787)
  • Drop off at a SunTrust branch

Is there a grace period if I miss my auto loan payment due date?

Yes. Please reference your loan contract to understand the grace period and late fees associated with your loan payment.

How do I pay my auto loan off in advance?

Borrowers can pay down or pay off their simple interest loan at any time without penalty. Please note, you will need to specify principal reduction on your payment so the excess amount is not applied as additional payments.

Let us know how we can help.

For assistance with your SunTrust Auto Loan, please call 800.SUNTRUST (800-786-8787)
For Online Banking support, please call 800-382-3232
For more information about SunTrust Bank, visit