"Putting Heart" into Customer Relationships Can Mean Results
Running a successful business requires more than just processing transactions. It’s built upon connecting with your customers, nurturing the relationship and earning their loyalty.
How Technology is Changing Small Businesses
New technology and marketing tools like software-as-a-service and cloud-based solutions are enabling small businesses to compete with their larger rivals. This has impacted business planning cycles.
Brightway Reinvents the Insurance Agency, One Customer at a Time
Brothers David and Michael Miller are radically changing the insurance business. By prioritizing customer choice and agent success, they’ve grown into a $400 million powerhouse in under a decade. To the Millers, though, it’s not about the growth—it’s abou