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Fraud Alerts

Examples of Recent Fraud


SunTrust is intent on keeping your personal account information safe and secure. This page houses the most recent examples of fraud involving bogus SunTrust emails, plus any additional information we believe you should be aware of. Please check this space often for the most up-to-date information we have.


September, 2011
Phishing Alert: Fraudulent emails from YesAsia.com

Fraudulent emails appearing to be from YesAsia.com are in circulation.

Do not click on the link. Recipients should consider the email an attempt to collect personal or confidential information, or to load malicious software onto a user's computer. The emails are reported to contain a zip file infected with malware. If opened, the file will likely release malicious software. Therefore, recipients are advised NOT to open the file. Instead, recipients should forward the email to
emailabuse@suntrust.com and then delete the email from their computer.

An example of a message is below, with the spelling and grammatical errors untouched.


From: YesAsia.com <no-reply@yesasia.com>
Date: Tue, Sep 6, 2011 at 2:43 PM
Subject:Your Order (XXXXXXXXX) has been successfully placed

Error! Filename not specified.

Dear customer,

Thank you for shopping with YesAsia.com, the No.1 Online Asian Entertainment Store.
Your order has been successfully placed. We will process and dispatch your order to you
as soon as possible.


Phishing Alert: Fraudulent emails from the FDIC

Fraudulent emails appearing to be from the FDIC are in circulation. The FDIC does not directly contact consumers, nor does the FDIC request bank customers to install software upgrades.

Do not click on the link. Recipients should consider the email an attempt to collect personal or confidential information, or to load malicious software onto a user's computer. The emails are reported to contain a file infected with malware. If opened, the file will likely release malicious software. Therefore, recipients should be advised NOT to open the file. Instead, they should forward the email to
emailabuse@suntrust.com and then delete the email from their computer.

An example of a message is below, with the spelling and grammatical errors untouched.


Subject line: "FDIC notification"

Dear customer,

Your account ACH and WIRE transaction have been temporarily suspended for security reasons
due to the expiration of your security version. To download and install the newest installations
read the document(pdf) attached below.

As soon as it is setup, you transaction abilities will be fully restored.

Best Regards, Online Security departament, Federal Deposit Insurance Corporation.


June, 2011
Phone and Text Phishing

Fraudsters are making automated calls and texting from multiple numbers (sometimes blocked #’s) and are telling clients and non clients that their Card has been compromised, suspended lost or deactivated and needs to be reactivated. The scheme may ask for the card number, PIN, and expiration date in order to reactivate the card. The call may also ask the client to select an option to continue.

Consumers should be aware that, while SunTrust does monitor for fraudulent or suspicious activity and may proactively contact a client about this activity, we will never call and ask for confidential information including your full account number or PIN.

Report any incidents to
emailabuse@suntrust.com or 1-800-447-8994 if you have provided confidential information.


April, 2011
Phishing Alert

While SunTrust does not use Epsilon as a third party email processor we want to remind our clients to be vigilant of suspicious emails from unknown sources.

As a reminder of SunTrust's Client Commitment around the use of your email address. We will never send unsolicited emails asking clients to provide, update or verify personal or account information, such as passwords, Social Security numbers, PINs, credit or Check Card numbers, or other confidential information.


February, 2011
> Phishing Alert: Fraudulent ACH Email

December, 2010
> Phone and Text Phishing Alert

November, 2010
Fraud Advisory for Consumers and  Businesses from the U.S. Secret Service, FBI, the Internet Crime Complaint Center and the Financial Services Information Sharing and Analysis Center.

Criminals are targeting financial accounts of consumers, business owners and employees, resulting in business disruption and potential monetary loss.



August, 2010
> Phishing Alert: Fraudulent Email
> Phishing Alert: Fraudulent Email

June, 2010
> Phone Phishing Alert

May, 2010
> Phishing Alert: Merchant Refund Pending

March, 2010
> Fraud alert: ”Telephone Fraud Scam“

 
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