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How We Help Protect You
You've put your trust in us and we want to let you know how we're safekeeping your accounts and identity.

We're committed to keeping your accounts and personal information secure. Our goal is to help you protect yourself against fraud and identity theft. We have a number of safety measures in place to help protect you, including industry-standard technologies on our Web site and teams dedicated to fighting against fraud and identity theft. You can depend on us to safeguard your personal and financial information.
Online Security at SunTrust


We realize that you, like many of our clients, rely on the Internet for your banking and financial needs. Following are some of the ways we ensure the online security of your personal and account information.

Secure Transmissions and Encryption. When you use the Internet to conduct transactions or communicate with us, it's critical that your information is handled securely. We use an encryption protocol called Secure Socket Layer (SSL) to protect your personal information. SSL converts sensitive data like passwords and PINs into secure code and then sends them over a secure connection. Only SunTrust has the secret key that can decrypt your confidential information. You can tell your data is being protected when you see a URL that begins with “https” (as opposed to “http").

Also, when you use the secure contact forms and email in online banking, your data is transmitted securely.


Firewalls. SunTrust computer networks are protected by firewalls. Firewalls prevent any unauthorized access to our computers and are one of the key safeguards that protect your information. Every message that enters or leaves the SunTrust network passes through the firewall. The firewall blocks any message that does not meet our strict criteria.

Virus Protection. We use the latest virus software programs on our systems to help us keep our computer networks virus-free. By using these programs, we ensure that you can communicate and transact with us in a safe and secure manner.


Email Policy


SunTrust Client Commitment. We will never send unsolicited emails asking clients to provide, update or verify personal or account information, such as passwords, Social Security numbers, PINs, credit or Check Card numbers, or other confidential information.

At SunTrust, we have strict privacy policies in place. SunTrust will not trade, rent or sell your personal information - including email addresses - to anyone. We will not provide account or personal information to non-SunTrust companies for the purpose of independent telemarketing or direct mail marketing for non-financial products or services. For more information on our privacy policy, visit suntrust.com/privacy.html.

Third-Party Links. SunTrust may provide you with access to information, products or services offered on nonaffiliated Web sites through the use of hyperlinks. By clicking on these links, you are directed from our Web site to a third-party site. SunTrust cannot guarantee how third-party Web sites collect information about you. SunTrust makes no representations or warranties regarding non-SunTrust sites or the companies maintaining them. If you choose to access non-SunTrust Web sites through links on our Web pages, we encourage you to review the privacy and security polices on those sites before you provide them with any personal or financial information.

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Security Features: Our Product and Services

Whether you bank online or offline, our products and services have many built-in features that help protect your accounts and identity. From online security questions to Visa® Zero Liability, we have a number of safeguards in place to help protect your confidential information.

Online Banking Security Features. At SunTrust, convenience and security go hand in hand. Following are some of our online banking security features:

Automatic Sign Off. For your security, SunTrust online banking automatically ends your online banking session if there is no activity on your computer for 10 minutes. By automatically signing you out, the chances of unauthorized access to your accounts are minimized.

Unique User IDs and Passwords. Before you sign on to online banking, you need to enter a valid and unique Customer Identification Number (User ID) and Password. We recommend that your User ID and password use a combination of letters and numbers so that it's difficult to guess.

Security Questions. When you sign up for online banking, we ask you to create security questions as part of your account profile. These security questions add an extra level of security to help prevent unauthorized access to your accounts.

Secure Email Correspondence. When you sign on to online banking, you are in a secure environment. This means that you can communicate with us via email safely and securely. To send us a secure email, visit suntrust.com, select the “Online Banking” link and then signing in with your CIN/User ID and password.

Online Statements. Online banking allows you to access up to 18 months of your statements online. Online statements give you the power to closely monitor your accounts and quickly stop suspicious activities. You can also choose to stop having paper statements delivered to you. By receiving your statements online, you reduce the chances of someone stealing your statements from your mailbox.

Online Bill Pay. Online Banking offers a service called Bill Pay that allows you to pay your bills securely and conveniently online. By paying your bills electronically, your personal and account information is securely transmitted and you decrease the chances of someone stealing your payments from your mailbox. Learn more about Bill Pay.

Direct Deposit.
With direct deposit your paycheck, Social Security and Supplemental Security Income benefits, or any periodic income is securely and directly transferred into your SunTrust account. Learn more about Direct Deposit.

Visa® Zero Liability. Visa® Zero Liability is a feature we provide on all our credit cards. This feature protects you from unauthorized transactions. No matter where you shop, you'll never pay for transactions that you didn't authorize.

Verified by Visa®. Verified by Visa® is a service that protects your SunTrust Personal or Business Credit Card from unauthorized use when you shop online. By registering for this service, you will receive a unique password that offers an extra level of security. You will be able to use this password at checkout on many shopping Web sites. Learn more about Verified by Visa®.

You can also request your credit report from Experian at 888.397.3742 or experian.com or TransUnion 800.680.7289 or transunion.com.

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Our Security Policies and Processes
We use strict policies at SunTrust to protect your security. Following are some of the stringent processes we enforce to help protect your personal and account information:

Protocols and Permissions. We realize that you expect high levels of customer service and security. That's why only an extremely limited number of SunTrust employees are given access to your information. Our strict protocols state that only employees who have prior permission, proper training, and the necessary credentials have the ability to see your finances and serve you.

Office and Branch Security. We have thousands of offices to conveniently serve you. Each of these locations uses industry-standard security methods to protect our computers from unauthorized access. Our facilities are equipped with alarms and monitoring systems to restrict who has access to our facilities. 

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Securities and Insurance Products and Services:
Are Not FDIC or any other Government Agency Insured Are Not Bank Guaranteed May Lose Value
Services provided by the following affiliates of SunTrust Banks, Inc.: Banking and trust products (including checking accounts) and services are provided by SunTrust Bank, Member FDIC. Securities, insurance (including annuities and certain life insurance products) and other investment services (including Brokerage accounts) are offered by SunTrust Investment Services, Inc., an SEC registered investment adviser and broker-dealer and a member of the FINRA and SIPC. Other insurance products and services offered by SunTrust Insurance Services, Inc., a licensed insurance agency.