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Identity Theft FAQs

Following are some frequently asked questions about identity theft.

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What is identity theft?

Identity theft is a serious crime where people try to illegally use your personal information. You can learn more about identity theft with the SunTrust Online Fraud and Identity Theft Guide.

Who has access to my accounts?

Only a core group of SunTrust employees are given access to your information. Our strict protocols state that only employees who have prior permission, proper training, and the necessary credentials have the ability to see your finances and serve you.

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How did someone get my information?

Identity thieves look for pieces of your personal information. Here are just a few ways in which thieves might obtain your identity:

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If someone has my Social Security Number, what can happen?

If someone has your Social Security Number, new accounts can be opened in your name. That's why it's important to never carry your card in your wallet or purse and to use caution when disclosing your Social Security Number. If you have disclosed your Social Security Number in response to an unsolicited email or pop-up Web page that you suspect is fraudulent, your identity could be stolen. You should follow these steps:

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I think someone has stolen my identity and illegally accessed my accounts. What do I do?

If you suspect that you're a victim of online fraud or identity theft, follow these steps immediately:

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I can't remember if I responded to an email or Web site asking for my information. What should I do?

Closely monitor your accounts for any suspicious or fraudulent activity. You can monitor many of your SunTrust accounts with online banking. You should also request your credit report from the three credit reporting agencies and look for any entries that you do not recognize.

How does SunTrust protect me from identity theft?

SunTrust is committed to protecting the security of your accounts and your identity. We have aggressive processes, policies, and technologies in place to help protect you. Learn more.

How can I protect myself from identity theft?

There are a number of ways you can help protect yourself from identity theft. You can download our Online Fraud and Identity Theft Guide, which includes tips on how to help protect your personal and account information. Learn more.

If thieves obtain my information, how can I ensure that they do not steal any more of my money when I change my account/Check Card numbers?

Please be reassured that no further activity can take place on a closed Check Card or account. In the future, you can take preventive measures by never providing your personal information in response to unsolicited requests by email or pop up Web pages. You should also always use caution when disclosing personal or account information in response to unsolicited phone calls.

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