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Online Fraud
Don't Get Hooked
 
Be on the lookout for phishing emails that appear to come from SunTrust. These fraudulent emails may tell you to update or confirm your account information as a result of a security update, technology upgrade, or routine maintenance.

SunTrust will never trade, rent, or sell your personal information – including email addresses – to anyone. For more information on our privacy policy, visit our Privacy section on this SunTrust Web site.

For the latest information on SunTrust-identified fraudulent email, please visit the Fraud Alerts page.

Types of Online Fraud

Phishing
Criminals use fraudulent emails (known as phishes) or pop-up Web pages that appear legitimate and are designed to deceive you into sharing personal or account information. The phishes often include logos of legitimate companies, content from their Web sites, and names of real employees.

Many scammers randomly generate email addresses - that's why you may have received fraudulent emails that appear to be from banks you do not have an account with. They may also obtain email addresses online from Web pages, chat rooms, online auctions, directories or other sources.

Remember, SunTrust will never send unsolicited emails asking clients to provide, update, or verify personal or account information, such as passwords, Social Security numbers, PINs, credit or Check Card numbers, or other confidential information.

Pop-Up Advertisements
Pop-ups are the advertisements that "pop up" in a separate browser window. When you click on some of these pop-ups, it's possible that you're also downloading "spyware" or "adware."

Sometimes, criminals create pop-up ads that look like they come from a respected financial institution and ask you to enter personal financial information, but SunTrust will never ask you to verify personal financial information in pop-ups.


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Examples of Fraud

The following are examples of fraud that we've identified. We've categorized the scams by their subject matter and content. This page will be updated frequently. Please visit this page often to learn about the latest alerts.

Phishing emails
Take care when clicking on links within emails – phishing emails may appear to be from legitimate companies.

Notification of Changed Email Address or Password
Fraudulent emails notifying clients of changes to their email addresses or passwords have been identified. The emails include statements such as: "Thank you for banking online at suntrust.com. Our records indicate that you recently added or made a change to one of your email address(es). This notification is to confirm that you initiated this change. If you feel you have received this email in error and did not add or change your email address(es), please click here." This email is not from SunTrust and is fraudulent. Users should not click on the link in these emails; the link may take them to a phishing site or could download spyware to their computers.

Request to Update Your Online Account
Some users have received emails stating they need to update their SunTrust account "due to the recent changes we have made on our online banking system" which "allows us to activate new features for your account on our system." The email includes a hyperlink that appears to take users to a SunTrust Web site. However, the hyperlink takes users to a phishing site or can download spyware to their computers. This email is not from SunTrust and is fraud.

SunTrust System/Technical Updates
Many fraudulent emails mention "system", "technical", or "technology" updates at SunTrust. For example, one email tells clients that there has been a "regular update and verification" to their Online Banking accounts, and that they need to verify their information. Clients are warned that their access to Online Banking will be limited if they do not respond.

Clients receive a voice mail and are asked to verify possible fraudulent activities on their cards. The voice mail includes bogus phone numbers for clients to call.

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How SunTrust Helps Protect You

We're committed to keeping your accounts safe from unauthorized access and your identity confidential. Learn more about how we help protect your accounts.

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How to Report Fraud
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