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Online Privacy Practices

SunTrust has a long-standing commitment to protecting the confidentiality of our clients' personal financial information. Because of the unique nature of the Internet, we believe it is helpful to have an overview of how this commitment is applied as SunTrust collects, uses, and protects your personal information when you visit us online.

The Types of Information We Collect and How It is Used

When you visit a SunTrust Web site, we may collect navigational information, such as pages visited and average time spent on a particular page. This is done to help us analyze our site and enhance your experience. We may also collect technical information concerning your computer browser type, IP address, or the presence of any software necessary to view our site. This information may be used to alert you of any possible software compatibility issues as well as helping us to make decisions about how various technologies are used on our site. Further, to protect the security of your personal and account information, we may collect information about the computer you use to access secure Web pages.

When you or your representative provides personal information on applications, forms, and emails, we use it for many purposes, including processing transactions on your account, responding to product applications and questions, and to fulfill regulatory requirements. SunTrust maintains strict policies against the unauthorized disclosure or use of client information and has extensive safeguards in place to prevent unauthorized access.

SunTrust and its ad management and analytics partners may use cookies, beacons, pixels/gif files, JavaScript, and other technologies to understand the effectiveness of our advertising and marketing
(on both and select third-party sites), to develop content and offers to better serve our clients, and to personalize your experience. These tracking tools are either anonymous or encrypted, and do not contain your name, address, telephone number, or email address.

SunTrust has relationships with a number of partners, including:

You can also opt out by following the directions to disable cookies listed below. However, we recommend against making such a selection, since disabling cookies and similar files on our Web sites may hinder our ability to securely protect your account from unauthorized users and impact your ability to use some of their basic features.

Many of our partners have their own privacy policies. We encourage you to review these policies carefully. For more information about advertising and tracking online, visit

To help prevent unauthorized access to your accounts, we use specific encrypted cookies, flash objects and similar files to verify your identity and monitor any unusual or suspicious behavior - even if a criminal has your user ID and password. The information encrypted in these cookies is only specific to SunTrust and does not contain information about other Web sites you visit or any personally-identifiable information.

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A cookie is a piece of information that our Web server stores on your computer's hard drive and retrieves later. A cookie does not allow our Web site to access your files or any information you may have stored on your computer.

Do you have to accept cookies?

No. Most browsers provide you with the ability to restrict or completely reject cookies. (However, we recommend against making such a selection, as it may hinder our ability to securely protect your account from unauthorized users and impact your ability to use some features.)

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When you bank online, encrypted cookies, flash objects and similar tools help us ensure your identity and protect your accounts from unauthorized use. We also use firewalls, passcodes, data encryption and other safety features to ensure that the information you provide us remains secure.

More information on how we safeguard your information online and measures you can take to protect yourself can be found in the Security section of the site.

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Linking to Other Sites

We may provide links to non-SunTrust companies, such as credit bureaus or merchants, and will notify you when leaving the SunTrust site. If you choose to link to Web sites not controlled by SunTrust, we are not responsible for the privacy or security of these sites, including the accuracy, completeness, reliability or suitability of their information. If you are asked to provide information on one of these Web sites we urge you to carefully study their privacy policies before sharing.

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Aggregation Services

Aggregation allows you to gather information from many Web sites and view that information in a consolidated format on one site. If you provide information about your SunTrust accounts (including your access information) to an aggregation service provider, we will consider that as your having authorized all transactions initiated by that aggregation site. SunTrust reserves the right to disable aggregation for any account without notice. If you wish to cancel your third-party aggregation services you should also change your password at

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Social Security Numbers

As part of its Privacy practices, SunTrust is committed to protecting the confidentiality of Social Security numbers, prohibiting unlawful disclosure of Social Security numbers, and limiting access to Social Security numbers.

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Protecting Your Children

SunTrust strictly follows the federal guidelines of the Children's Online Privacy Protection Act (COPPA) which gives parents control over what type of information is collected online about their children. Visit the COPPA Web site for more information. We do not knowingly collect, maintain, or use personally identifiable information from children under age 13 on our Web sites. We are not responsible for the data collection and use practices of nonaffiliated third-parties that are linked from our Web sites.

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Services provided by the following affiliates of SunTrust Banks, Inc.: Banking and trust products (including checking accounts) and services are provided by SunTrust Bank, Member FDIC. Securities, insurance (including annuities and certain life insurance products) and other investment services (including Brokerage accounts) are offered by SunTrust Investment Services, Inc., an SEC registered investment adviser and broker-dealer and a member of the FINRA and SIPC. Other insurance products and services offered by SunTrust Insurance Services, Inc., a licensed insurance agency.