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Privacy @ SunTrust
Protecting the Confidentiality of Our Clients' Information

At SunTrust, we recognize the sensitive nature of your financial information, and take appropriate precautions to protect your privacy. When you entrust us with this information, you can be certain it will be used only within our strict guidelines:

SunTrust uses information responsibly to provide you with the services you've requested; offer you other financial products and services; and make doing business with SunTrust more convenient for you.

The kinds of information we collect >>

If you apply for a loan or a new account:We ask you to provide information about your financial status, such as employment, income, monthly expenses and assets, as well as identifying information such as your address, telephone number and Social Security number. If we need to know about your credit and repayment history, we also obtain information from consumer reporting agencies and other creditors.

Once you become a client:We maintain information about your transactions including account balances, securities holdings and repayment history.

Who has access to this information? >>

Within SunTrust:
SunTrust employees are permitted access to the information they need to perform their jobs on your behalf. We maintain strict internal policies against unauthorized disclosure or use of client information by employees. Information held by any SunTrust subsidiary is available to other members of the SunTrust corporate family for authorized purposes, unless a client has specifically requested otherwise.

Outside service providers:
We have arrangements with companies that execute securities transactions, enable online banking, and make account statements possible for SunTrust clients. These companies are required to safeguard your information and only use it for authorized purposes.

SunTrust also provides data about client loan repayment and transactions to consumer reporting agencies and other creditors.

How to limit information sharing and marketing? >>

If you prefer, you may direct us not to share your personal information and/or restrict the marketing offers you receive via mail or phone.
  1. Call 1.800.432.9472
  2. Complete the online form available here.
  3. Or visit your nearest branch and speak with a client service representative.
How we protect your privacy online? >>

Due to the unique nature of the Internet, we believe it is helpful to have an overview of how our Privacy commitment is applied when SunTrust collects, uses, and protects your personal information as you visit us online. For more complete details of SunTrust's online information practices, including specific examples and an overview of our security measures, please click here.
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Securities and Insurance Products and Services:
Are Not FDIC or any other Government Agency Insured Are Not Bank Guaranteed May Lose Value
Services provided by the following affiliates of SunTrust Banks, Inc.: Banking and trust products (including checking accounts) and services are provided by SunTrust Bank, Member FDIC. Securities, insurance (including annuities and certain life insurance products) and other investment services (including Brokerage accounts) are offered by SunTrust Investment Services, Inc., an SEC registered investment adviser and broker-dealer and a member of the FINRA and SIPC. Other insurance products and services offered by SunTrust Insurance Services, Inc., a licensed insurance agency.