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Report Fraud or Phishing

If you suspect suspicious or fraudulent activity with your SunTrust accounts, please report the incident to SunTrust in the ways listed below:

If you suspect the following…

Then…

  • Suspicious SunTrust emails (phishing), suspicious communication (including suspicious text messages) or scams
Forward information about the email, pop up web page, text message or scam to emailabuse@suntrust.com

You will receive an automated response to let you know we received your email.

If you believe you have provided personal or account information in response to a fraudulent email or site, please contact a SunTrust representative at 800-SunTrust (800.786.8787).
  • Lost or Stolen Checks
  • Unauthorized Check/Paper Draft Activity
  • Lost or Stolen Check Card or ATM Card
  • Unauthorized ACH Withdrawal
  • Unauthorized Debit Card Transaction
  • Unauthorized Wire Transfer
Call the Fraud Assistance Center
at 800.447.8994

To expedite your call, please be sure you have the following information available:
  • Account number and/or CheckCard number
  • Date and amount of fraudulent transaction
  • Pen and Paper to record your case number

Fraud involving your:

  • Equity Line
  • Consumer Loan
  • Small Business Loan
Call the Consumer Lending Operations Fraud Department at 877.239.3149.
Lost or Stolen Personal SunTrust Credit Card Call Card Services Customer Service at 800.477.9702
Lost or Stolen Commercial Credit Card Call 800.836.8562
Potentially fraudulent phone call If you believe you have provided personal or account information in response to a fraudulent phone call, immediately call 800.SUNTRUST (800.786.8787).

For any other non-fraud issues regarding your account, please use the Contact Us form.


 
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Services provided by the following affiliates of SunTrust Banks, Inc.: Banking and trust products (including checking accounts) and services are provided by SunTrust Bank, Member FDIC. Securities, insurance (including annuities and certain life insurance products) and other investment services (including Brokerage accounts) are offered by SunTrust Investment Services, Inc., an SEC registered investment adviser and broker-dealer and a member of the FINRA and SIPC. Other insurance products and services offered by SunTrust Insurance Services, Inc., a licensed insurance agency.