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Guaranteed Security
SunTrust is committed to providing online clients with a secure and dependable environment for accessing account information. In the unlikely event that unauthorized access to your deposit account is established through SunTrust Online Banking, you are covered for 100% of the funds removed, including loss of interest, insufficient funds and overdraft charges. Read Your Responsibilities below for more information about preventing unauthorized access to your accounts.

Keeping Your Account Information Safe
SunTrust employs advanced encryption technology to protect client information and prevent unauthorized users from accessing data during sign on or usage of SunTrust Online Banking. Learn more about information security, as well tips for avoiding online fraud and identity theft, by visiting our Online Security Guidelines.

Protecting Your Privacy
SunTrust is committed to keeping your financial information secure and confidential, and follows strict guidelines when collecting and using your personal information. Read our Online Privacy Practices to learn more about how we treat your financial information. As part of the SunTrust Client Commitment, we will never send unsolicited emails asking you to provide this information.

Your Responsibilities
You also play an important role in preventing unauthorized access to your accounts. SunTrust requires you to:
  • Review your account statement regularly and report any unauthorized or suspicious activity promptly to SunTrust within 60 calendar days of the transaction first appearing on your statement.
  • You should not leave your computer unattended while using SunTrust Online Banking. Once your banking is completed, sign off and close your browser before leaving your computer.
  • Never share your Online Banking User ID / Password, or other personal account information (including your Account Number & ATM PIN). Sharing this information constitutes a misuse and therefore, all transactions initiated by those with whom you shared information will be considered as authorized by you, regardless of whether you intended those transactions to be made.
Learn More:
Review the entire Online Security Guarantee, as well as the SunTrust Bill Pay Guarantee and the SunTrust Mobile Banking Guarantee.

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Services provided by the following affiliates of SunTrust Banks, Inc.: Banking and trust products (including checking accounts) and services are provided by SunTrust Bank, Member FDIC. Securities, insurance (including annuities and certain life insurance products) and other investment services (including Brokerage accounts) are offered by SunTrust Investment Services, Inc., an SEC registered investment adviser and broker-dealer and a member of the FINRA and SIPC. Other insurance products and services offered by SunTrust Insurance Services, Inc., a licensed insurance agency.