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Contact Us
Contact SunTrust – from anywhere, anytime. Whether you have a general question about SunTrust services or specific financial needs, we're here to help.

Email Us >>
Send your comments, questions, or suggestions to us via email and we'll reply within 24 hours.

Bank by Phone >>
SunTrust Automated Telephone Banking allows you to stop payments, transfer funds, order checks, or apply for a loan 24 hours a day, 7 days a week. Call 800.786.8787.

Call Us >>
If you have questions or need to report a lost or stolen card, call a SunTrust representative at 800.SUNTRUST (800.786.8787). You can even contact us from outside the U.S. or Canada by using our international calling instructions.

Or, use our telephone directory to find numbers dedicated to specific services.

TDD >>
Our hearing-impaired clients can contact SunTrust using a text telephone or TDD at 800.854.8965. Operators are available 7 a.m. to 6 p.m. ET, 7 days a week.

Visit Us at an ATM or Branch Location >>
Get maps, driving directions, telephone numbers, and business hours for any SunTrust ATM or branch.
More >>

Write Us >>
Mail your questions, comments, or suggestions to SunTrust Bank, P.O. Box 85024, Richmond, VA 23285-5024. (No deposits or payments accepted at this address).

SunTrust Mortgage Correspondence

SunTrust Mortgage, Inc.
Attn: Customer Service Dept.
P.O. Box 26149
Richmond, VA 23260-6149

Credit Bureau Disputes

SunTrust Consumer Collections
P.O. Box 85041
Richmond, VA 23285-5041

Bank by Mail >>
You may mail checking, savings, or money market deposits to SunTrust Bank, Special Handling, VA-RIC-9292, P.O. Box 27572, Richmond, VA 23261-7572. (Be sure to include a deposit slip or your name and account number. Do not send currency via U.S. mail).

Bank By Mail

SunTrust Bank
Attn: Special Handling
VA-RIC 9292
P.O. Box 27572
Richmond, VA 23261-7572

Bank By Mail - Overnight Address

SunTrust Bank
Attn: Special Handling
VA-RIC 9292
7818 E. Parham Road
Richmond, VA 23294-4302

Loan Payments >>

Access 3 payment address:
SunTrust Bank,
P. O. Box 791274,
Baltimore MD 21279-1274

All other lines of Credit Payments:
SunTrust Bank,
P. O. Box 79282,
Baltimore MD 21279-0282

Consumer Loan Payments:
SunTrust Bank,
P.O. Box 791144,
Baltimore, MD 21279-1144

Overnight loan payments

SunTrust Bank
CLS Monetary
41 Rachel Drive
Nashville, TN 37214-3684

Loan/Line Payoffs >>

SunTrust Bank
CLS Monetary
PO BOX 305008
Nashville, TN 37230

Mortgage Payments

With or Without Coupon:
SunTrust Mortgage, Inc.
P.O. Box 79041
Baltimore, MD 21279-0041

Overnight Mortgage Payments

SunTrust Mortgage, Inc.
Attn: Payment Processing
1001 Semmes Ave.
Richmond, VA 23224-2245

SunTrust Mortgage Payoff Dept.

SunTrust Mortgage, Inc.
Attn: Payoff Department
RVW- 3102
1001 Semmes Ave.
Richmond, VA 23224-2245

Mortgage Inquiries
SunTrust Mortgage, Inc. is dedicated to providing you the best products and service available. Let our experienced loan officers help guide you through the mortgage process.

For new loans or questions about your existing loan, there's always a convenient way to reach us:
email us
find a Loan Officer
call us at 800.634.7928

Online, you can also:
access your account
apply for a mortgage

For Loss Mitigation, Bankruptcy filings, Real-Estate Owned (REO) and Short Sale inquiries:
call us at 800.443.1032

For Credit Bureau disputes:
call us at 877.596.5407

Feedback Form >>
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Securities and Insurance Products and Services:
Are Not FDIC or any other Government Agency Insured Are Not Bank Guaranteed May Lose Value
Services provided by the following affiliates of SunTrust Banks, Inc.: Banking and trust products (including checking accounts) and services are provided by SunTrust Bank, Member FDIC. Securities, insurance (including annuities and certain life insurance products) and other investment services (including Brokerage accounts) are offered by SunTrust Investment Services, Inc., an SEC registered investment adviser and broker-dealer and a member of the FINRA and SIPC. Other insurance products and services offered by SunTrust Insurance Services, Inc., a licensed insurance agency.