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As a client of SunTrust, you can rest assured that we are committed to protecting the confidentiality of your personal financial information. At SunTrust, privacy is one of our top priorities.

But keep in mind that you also play a key role in the protection of your financial information. The most effective privacy protection is the precautions you take to guard against the disclosure and unauthorized use of your account and personal information.

  • Never provide personal information (including Social Security numbers or account and credit card information) over the phone unless you have initiated the call and know with whom you are speaking
  • Safeguard checks, account statements and ATM, credit and debit cards
  • Report any lost or stolen items immediately 
  • Memorize personal identification numbers (PINs) and avoid writing PINs, Social Security  numbers or credit card account numbers where they can be easily found—including personal  checks 
  • Destroy any pre-approved credit offers that you don’t intend to use
  • Review your credit report regularly to confirm that all information is accurate—view a free copy of your credit report at or call 877.322.8228.

To learn more about financial information protection call 800.382.3232.

Limit paper statements to safeguard your privacy

Eliminate paper with your personal information on it and increase your security by:

  • Reducing the amount of mail you receive that displays personal information.
  • Shredding unnecessary financial documents before throwing them away.
  • Signing up for Online Banking and receiving your statement electronically.
  • Signing up for Direct Deposit to have your funds put directly in your account.

Protect yourself from fraudulent e-mail offers

SunTrust will never send e-mails asking for personal or account information, such as passwords, credit or check card numbers or Social Security numbers. In most instances, we will not send you e-mails unless you have initiated an e-mail dialogue with us or you have previously requested us to communicate with you in this manner.

To report a fraudulent e-mail or Web site please call us at 800-382-3232 or e-mail

Opt out of direct mail and e-mail offers

Opt-out services limit direct mail and e-mail offers from companies other than SunTrust.

Register your home or mobile number now

The National Do Not Call Registry lets you register your home or mobile number—and stop telemarketers from calling your home. Changes in the law have limited such telemarketing, but unsolicited calls still happen. If you do receive such a call, use this site to file a complaint.

Privacy resources from the FTC

Visit the Federal Trade Commission Identity Theft Site to learn more about how to deter, detect and defend against fraud and identity theft.

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