Privacy Resources | Information Protection from SunTrust

Privacy Resources

As a client of SunTrust, you can rest assured that we are committed to protecting the confidentiality of your personal financial information. At SunTrust, privacy is one of our top priorities.

But keep in mind that you also play a key role in the protection of your financial information. The most effective privacy protection is the precautions you take to guard against the disclosure and unauthorized use of your account and personal information.

  • Never provide personal information (including Social Security numbers or account and credit card information) over the phone unless you have initiated the call and know with whom you are speaking
  • Safeguard checks, account statements and ATM, credit and debit cards
  • Report any lost or stolen items immediately 
  • Memorize personal identification numbers (PINs) and avoid writing PINs, Social Security  numbers or credit card account numbers where they can be easily found—including personal  checks 
  • Destroy any pre-approved credit offers that you don’t intend to use
  • Review your credit report regularly to confirm that all information is accurate—view a free copy of your credit report at AnnualCreditReport.com or call 877.322.8228.

To learn more about financial information protection call 800.382.3232.

Limit paper statements to safeguard your privacy

Eliminate paper with your personal information on it and increase your security by:

  • Reducing the amount of mail you receive that displays personal information.
  • Shredding unnecessary financial documents before throwing them away.
  • Signing up for Online Banking and receiving your statement electronically.
  • Signing up for Direct Deposit to have your funds put directly in your account.

Protect yourself from fraudulent e-mail offers

SunTrust will never send e-mails asking for personal or account information, such as passwords, credit or check card numbers or Social Security numbers. In most instances, we will not send you e-mails unless you have initiated an e-mail dialogue with us or you have previously requested us to communicate with you in this manner.

To report a fraudulent e-mail or Web site please call us at 800-382-3232 or e-mail emailabuse@suntrust.com.

Opt out of direct mail and e-mail offers

Opt-out services limit direct mail and e-mail offers from companies other than SunTrust.

Register your home or mobile number now

The National Do Not Call Registry lets you register your home or mobile number—and stop telemarketers from calling your home. Changes in the law have limited such telemarketing, but unsolicited calls still happen. If you do receive such a call, use this site to file a complaint.

Privacy resources from the FTC

Visit the Federal Trade Commission Identity Theft Site to learn more about how to deter, detect and defend against fraud and identity theft.

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Services provided by the following affiliates of SunTrust Banks, Inc.: Banking products and services are provided by SunTrust Bank, Member FDIC. Trust and investment management services are provided by SunTrust Bank, SunTrust Delaware Trust Company and SunTrust Banks Trust Company (Cayman) Limited. Securities, brokerage accounts and insurance (including annuities) are offered by SunTrust Investment Services, Inc., a SEC registered broker-dealer, member FINRA, SIPC, and a licensed insurance agency. Investment advisory services are offered by SunTrust Advisory Services, Inc., a SEC registered adviser. GFO Advisory Services, LLC is a SEC registered investment adviser that provides investment advisory services to a group of private investment funds and other non-investment advisory services to affiliates. Mortgage products and services are provided by SunTrust Mortgage, Inc.

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SunTrust Bank and its affiliates do not accept fiduciary responsibility for all banking and investment account types offered. Please consult with your SunTrust representative to determine whether SunTrust and its affiliates have agreed to accept fiduciary responsibility for your account(s) and if you have completed the documentation necessary to establish a fiduciary relationship with SunTrust Bank or an affiliate. Additional information regarding account types and important disclosures may be found at www.suntrust.com/investmentinfo.

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