Correspondent Lending

Social Media has Changed the Real Estate Marketing Game

Man looking at tablet for “Social Media has Changed the Real Estate Marketing Game”
 

It’s no secret that social media is leaving its mark on all industries. In fact, the days of marketers pitching products and services to consumers and telling them what they need seem long gone. Instead, marketers are conversing directly with consumers, responding to questions and requests through social media.

But when it comes to using social media to market property, only 31 percent of Realtors are comfortable using social media, with only 26 percent feeling extremely comfortable. In addition, 48 percent of all real estate firms feel that the biggest challenge they currently face is keeping up with technology.1

Don’t miss out on the conversation. If you haven’t started already, here are some tips to get your social media presence up and running.

Meet consumers where they are to build trust

Social media—where you can reach people on a personal and familiar level—is where the conversation is already taking place. In fact, when it comes to searching for a home, 88 percent of potential buyers rely on the internet.2 But that doesn’t just mean they want to look at your website. They want to see how you interact socially, and how others respond.

Fact: 79 percent of online adults use Facebook.3

Consumers rely on finding information on social media. And, more importantly, social media allows people to share topics and information, which can build trust. This is a big differentiator in the social media conversation compared to traditional marketing tactics.

When considering a purchase, 82 percent of Americans seek recommendations from friends and family, and 67 percent are more likely to make a purchase after a friend or family member shared it via social media or email.4

Yes, “shares” and “likes” matter

You may think accruing a bunch of “likes” is just a numbers game—but it’s more than that. When people share your posts or listings, think of it as a vote of confidence, or at least an expression of interest. Others who see these shares or likes might gain a similar interest.

Social media provides an opportunity for you to put your information out into the world and have others discuss and carry it even farther. The voice of a collective people is a powerful thing, and when it comes to big decisions such as purchasing a home, you want that discussion and those voices happening in your corner.

Young home buyers expect it

Millennials in particular trust social media as a hub of information sharing with their peers and weigh referrals and advice more heavily than advertisements. In fact, millennials are more likely to find a home through a mobile app as opposed to Generation X buyers, who more largely rely on an open house.2

Plus, millennials are the largest home buying demographic. And while the internet is the number one source this generation used to find a home, they also relied on a real estate agent more than any other generations as well.2

Millennials trust their peers and recommendations, but also want the expertise of a real estate agent who knows the ropes. Think of social media as an introduction to your agent or firm. Make sure that agent is available to reply to questions and comments.

Different benefits for different platforms

Trying to make yourself too present can quickly lead to spreading yourself too thin. The goal shouldn’t be getting everywhere at once; rather, focus on getting yourself onto the platforms that work best for your situation.

Facebook is perhaps the best-known social media platform, but other avenues, like Instagram, have also proven very useful for real estate marketers. Over the past few years, Instagram has become one of the most popular social media platforms, and its popularity is only expected to continue. The platform currently has more than 500 million daily users, who share, on average, more than 95 million photos and videos every day. Additionally, Instagram posts receive about 4.2 billion likes each day as well.5

Don’t tell home shoppers about the home—show them. Let them see photos and videos of the entire home. Show them the great exterior and curb appeal, but also get granular with images of specific woodwork or fun light fixtures. You can also share information about the neighborhood or show the condition of the sidewalks, parks and other community perks.

Twitter can be great for quick updates as well. But most importantly, people want to see photos and videos of a property. Overall, find what works for you and dive in. Your audience is already out there, so get your conversations rolling.

Strengthen your social media presence right away

Reach out to SunTrust Correspondent Lending for additional information or support when implementing your social media strategy.

1 “Real Estate in a Digital Age: 2017 Report,” 2017, National Association of Realtors

2“NAR Generational Survey: Millennials Lead All Buyers, Most Likely to Use Real Estate Agent,” March 2015, National Association of Realtors

3“Social Media Update 2016,” November 2016, Pew Research Center

4 “8 Statistics That Will Change the Way You Think About Referral Marketing,” February 2016, Ambassador

5“Instagram Just Hit the 500 Million User Mark,” June 2016, Reuters

 

The information contained herein is intended as informational material for the sole and exclusive use of the business entities to which it was distributed and is subject to change without written notice

 

Equal Housing Lender. SunTrust Mortgage, Inc. ‐ NMLS #2915, 901 Semmes Avenue, Richmond, VA 23224, 1‐800‐634‐7928. CA: licensed by the Department of Business Oversight under the California Residential Mortgage Lending Act, IL: Illinois Residential Mortgage Licensee, MA: Mortgage Lender license #‐ML‐2915, NJ: Mortgage Banker License ‐ New Jersey Department of Banking and Insurance, NY: Licensed Mortgage Banker—NYS Department of Financial Services, and RI: Rhode Island Licensed Lender. ©2017 SunTrust Banks, Inc. SunTrust and SunTrust Mortgage are federally registered service marks of SunTrust Banks, Inc.

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