Business Fraud Protection Services and Advice | SunTrust Small Business Banking

Business Fraud Protection

Protecting you and your business from fraud is a top priority.

When it comes to safeguarding your business against fraud and other security threats, our promise is simple: to help protect you. Whether that’s through online banking with Online Cash Manager, our SunTrust Business Mobile app, or at any one of our branches, know that we are doing everything we can to keep your personal and financial information safe and secure.

With SunTrust’s fraud protection services, you can count on rigorous online security measures, advanced technology and robust security protocols to help give you the confidence you need to bank with trust.

We promise you that:

  • All transactions are secure and encrypted
  • Our networks are kept virus-free with the latest anti-virus software
  • We will never send unsolicited emails asking you to provide, update or verify personal or account information
  • The most up-to-date security measures are present when you bank with us online or via your smartphone or tablet
  • The highest security protocols are in place when you visit our branches and interact with our employees

We will help you:

Check for Fraud Protection
Improve decision-making, reduce your costs and free your staff to focus on exception items through two levels of check fraud protection—Positive Pay and Controlled Payment Reconciliation.

  • Positive Pay
    • By simply transmitting your check issue records to SunTrust, Positive Pay automatically ensures that any checks posted for payment match your records.
  • Controlled Payment Reconciliation
    • For businesses seeking an extra level of check fraud protection, we perform a daily review of your accounts and provide same-day notification of suspicious checks, as well as daily disbursement reconciliation and funding information.

Reduce the Risk of Fraudulent Checks
Receive exception notices, view check images, submit pay/no-pay decisions, and more through our Online Treasury Manager.

Increase Control Over ACH Fraud
ACH fraud is on the rise and we want to help you increase control while also benefiting from its low cost and cash flow advantages. Get the tools you need to set parameters for which tools are allowed, monitor electronic payments, block unauthorized ACH debits before they post to your account and more.

Identify and curb potential fraud on your accounts 
With Fraud Inspector™ via Online Cash Manager, you’ll be able to review the previous day’s transactions that have cleared your SunTrust deposit accounts and initiate the return of suspected fraudulent items.


To learn more about how we can help protect you, call 800.786.8787.

Small Business Resource Center

  • Contact

  • Support

      24-hour automated assistance
      800.786.8787 (800.SUNTRUST)

       

      Online Cash Manager, PC Banking and Bill Pay
      800.382.3232

       

      TDD (Telephone Device for the Deaf)
      800.854.8965

       

      Report Checking Account Fraud
      800.447.8994 Option 1 - Option 3

       

      Lost or Stolen Card
      800.786.8787 Option 5

       

      Directory Assistance
      800.786.8787 Option 7 - Option 5

       

      International Toll Free
      800.ST.TRAVEL (800.7887.2835)

       

      Please note that Federal Regulation E outlines the rules and procedures for electronic funds transfers (EFTs) for consumers. The protections and deadlines included in Regulation E do not apply to business accounts. Regulation E only establishes rights, liabilities, and responsibilities for consumer transactions on consumer accounts.

  • Mail

       

      Write Us
      Mail your questions, comments, or suggestions to (No deposits or payments accepted at this address):
      SunTrust Bank
      GA-Atlanta-0795
      P.O. Box 4418
      Atlanta, GA 30302-4418

       

      Bank by Mail
      You may mail checking, savings, or money market deposits to (Be sure to include a deposit slip or your name and account number. Do not send currency via U.S. mail):
      SunTrust Bank, Special Handling
      VA-RIC-9292
      P.O. Box 27572
      Richmond, VA 23261-7572

       

      Consumer Loan/Line Payment Addresses Access 3 payment address
      SunTrust Bank
      P. O. Box 791274
      Baltimore MD 21279-1274

       

      All other lines of Credit Payments
      SunTrust Bank
      P. O. Box 79282
      Baltimore MD 21279-0282

       

      Consumer Loan Payments
      SunTrust Bank
      P.O. Box 791144
      Baltimore, MD 21279-1144

       

  • Wires

       

      For more details about Wire Transfers with SunTrust, call 800.947.3786

       

      SunTrust Incoming wire instructions:

       

      • For Domestic incoming wire use Routing ABA: 061000104
      • For International incoming wire use SWIFT/BIC: SNTRUS3A
      • Beneficiary account number: SunTrust full account number
      • Beneficiary name: The name as it appears on the SunTrust account

      SunTrust Incoming wire instructions are also available by calling 800.947.3786 - option 1

       

Investment and Insurance Products:

Are Not FDIC or any other Government Agency Insured   Are Not Bank Guaranteed  May Lose Value 

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Services provided by the following affiliates of SunTrust Banks, Inc.: Banking products and services are provided by SunTrust Bank, Member FDIC. Trust and investment management services are provided by SunTrust Bank, SunTrust Delaware Trust Company and SunTrust Banks Trust Company (Cayman) Limited. Securities, brokerage accounts and insurance (including annuities) are offered by SunTrust Investment Services, Inc., a SEC registered broker-dealer, member FINRA, SIPC, and a licensed insurance agency. Investment advisory services are offered by SunTrust Advisory Services, Inc., a SEC registered adviser. GFO Advisory Services, LLC is a SEC registered investment adviser that provides investment advisory services to a group of private investment funds and other non-investment advisory services to affiliates. Mortgage products and services are provided by SunTrust Mortgage, Inc.

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SunTrust Bank and its affiliates do not accept fiduciary responsibility for all banking and investment account types offered. Please consult with your SunTrust representative to determine whether SunTrust and its affiliates have agreed to accept fiduciary responsibility for your account(s) and if you have completed the documentation necessary to establish a fiduciary relationship with SunTrust Bank or an affiliate. Additional information regarding account types and important disclosures may be found at www.suntrust.com/investmentinfo.

SunTrust Robinson Humphrey is the trade name for the corporate and investment banking services of SunTrust Banks, Inc. and its subsidiaries, including SunTrust Robinson Humphrey, Inc., member FINRA and SIPC.