Fraud Protection: How You Can Help Protect Your Information

Find out what you can do to help protect your information.

The Internet has made it easier than ever to bank, shop, communicate and gather information. Unfortunately, it has also made it easier for criminals to gain access to your personal and financial information.

We’re doing everything that we can to make sure your information doesn’t fall into the wrong hands, but there are also some simple things you can do to help.

  • Protect your computer with anti-virus software and update it regularly
  • Never share your passwords or PINs with anyone, and never write them down
  • Avoid obvious passwords or PINs, such as zip code or year of birth, and never use personal information like your Social Security number
  • Change your password regularly

Here are some other things you can do:

Use a UPIC
Safeguard your company’s sensitive account information by using a dummy account number known as a universal payment identification code (UPIC) to receive ACH payments.

Increase Your Online Banking Security Measures
While SunTrust uses security technologies to keep your information safe, there are things you can do to help.

  • Sign off when your transactions are complete
  • Don’t leave your computer unattended
  • Avoid using public computers for banking activities
  • Beware of suspicious or unfamiliar websites

Shop Securely
When you shop online, remember these tips to help protect yourself from fraud.

  • Limit your online shopping to retailers and services you trust
  • Make sure all websites you plug any sensitive information into has the secure website icon and “https” in the URL
  • Register for SecuredCode™ by MasterCard®, a free service that protects your SunTrust personal or business MasterCard check card from unauthorized use when you shop online

Browse the Internet with Care
You can surf the web confidently when you keep these tips in mind.

  • Review websites’ security and privacy policies before entering personal data
  • Make sure your web browser and anti-virus software are up to date
  • Don’t download anything from unfamiliar sites
  • If you enter any personal information on a public computer, always clear its cache memory
  • Take steps to avoid downloading spyware or invasive software

Be Smart About Email Communications
Familiarize yourself with these tips when sending or receiving emails.

  • Be wary of unsolicited emails; they may contain viruses
  • Use secure messaging to ensure personal information is transmitted safely
  • Never respond to unsolicited emails asking for personal information
  • Remember that SunTrust will never send you unsolicited emails asking you to verify or provide personal and bank information

Help protect your personal and financial information further by downloading our checklists. Print them off and give them to your employees and family members to help them stay safe. Or keep them near your computers at home and at the office as a convenient reminder.

Download our Online Fraud Protection: Best Practices Checklist

Download our Fraud Protection: Best Practices Checklist

To learn more about SunTrust online security, call 800.786.8787.


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  • Contact

  • Support

      24-hour automated assistance
      800.786.8787 (800.SUNTRUST)


      Online Cash Manager, PC Banking and Bill Pay


      TDD (Telephone Device for the Deaf)


      Report Checking Account Fraud
      800.447.8994 Option 1 - Option 3


      Lost or Stolen Card
      800.786.8787 Option 5


      Directory Assistance
      800.786.8787 Option 7 - Option 5


      International Toll Free
      800.ST.TRAVEL (800.7887.2835)


      Please note that Federal Regulation E outlines the rules and procedures for electronic funds transfers (EFTs) for consumers. The protections and deadlines included in Regulation E do not apply to business accounts. Regulation E only establishes rights, liabilities, and responsibilities for consumer transactions on consumer accounts.

  • Mail



      Write Us
      Mail your questions, comments, or suggestions to (No deposits or payments accepted at this address):
      SunTrust Bank
      P.O. Box 4418
      Atlanta, GA 30302-4418


      Bank by Mail
      You may mail checking, savings, or money market deposits to (Be sure to include a deposit slip or your name and account number. Do not send currency via U.S. mail):
      SunTrust Bank, Special Handling
      P.O. Box 27572
      Richmond, VA 23261-7572


      Consumer Home Equity Line & Access 3 payment address
      SunTrust Bank
      P. O. Box 791274
      Baltimore MD 21279-1274


      All other lines of Credit Payments
      SunTrust Bank
      P. O. Box 79282
      Baltimore MD 21279-0282


      Consumer Loan Payments
      SunTrust Bank
      P.O. Box 791144
      Baltimore, MD 21279-1144



  • Wires


      For more details about Wire Transfers with SunTrust, call 800.947.3786


      SunTrust Incoming wire instructions:


      • For Domestic incoming wire use Routing ABA: 061000104
      • For International incoming wire use SWIFT/BIC: SNTRUS3A
      • Beneficiary account number: SunTrust full account number
      • Beneficiary name: The name as it appears on the SunTrust account

      SunTrust Incoming wire instructions are also available by calling 800.947.3786 - option 1