Lockbox Services

Experience a fast and cost-effective way to clear paper check receivables.

Processing checks manually means waiting longer for checks to clear. It’s easy to access your funds and data quickly with SunTrust’s Lockbox Services. Our nine lockbox sites offer Wholesale and Scannable Lockboxes.

  • Wholesale Lockboxes are best for business-to-business payments, or a low volume of high-dollar payments.
  • Scannable Lockboxes work well for consumer coupon payments, or a high volume of low-dollar payments.

Using Lockbox Services offers:

  • Increased security with multiple audit points and independent processing by SunTrust to minimize risk of loss or theft.
  • Aggressive pickup schedules and unique postal codes to speed up account posting and maximize cash flow.
  • Automated processing systems that offer immediate access to your checks and account information and improve accuracy.

To make Lockbox Services work harder for you, add Lockbox Image Browser to your business mix.

Lockbox Image Browser gives you online access to check images, remittance documents, reporting and more.

DISCLAIMERS

SunTrust Bank, Member FDIC. © 2018 SunTrust Banks, Inc. SunTrust, SunTrust Online Courier are federally registered service marks of SunTrust Banks, Inc.

 

Small Business Resource Center

  • Contact

  • Support

      24-hour automated assistance
      800.786.8787 (800.SUNTRUST)

       

      Online Cash Manager, PC Banking and Bill Pay
      800.382.3232

       

      TDD (Telephone Device for the Deaf)
      800.854.8965

       

      Report Checking Account Fraud
      800.447.8994 Option 1 - Option 3

       

      Lost or Stolen Card
      800.786.8787 Option 5

       

      Directory Assistance
      800.786.8787 Option 7 - Option 5

       

      International Toll Free
      800.ST.TRAVEL (800.7887.2835)

       

      Please note that Federal Regulation E outlines the rules and procedures for electronic funds transfers (EFTs) for consumers. The protections and deadlines included in Regulation E do not apply to business accounts. Regulation E only establishes rights, liabilities, and responsibilities for consumer transactions on consumer accounts.

  • Mail

       

      Write Us
      Mail your questions, comments, or suggestions to (No deposits or payments accepted at this address):
      SunTrust Bank
      GA-Atlanta-0795
      P.O. Box 4418
      Atlanta, GA 30302-4418

       

      Bank by Mail
      You may mail checking, savings, or money market deposits to (Be sure to include a deposit slip or your name and account number. Do not send currency via U.S. mail):
      SunTrust Bank, Special Handling
      VA-RIC-9292
      P.O. Box 27572
      Richmond, VA 23261-7572

       

      Consumer Loan/Line Payment Addresses Access 3 payment address
      SunTrust Bank
      P. O. Box 791274
      Baltimore MD 21279-1274

       

      All other lines of Credit Payments
      SunTrust Bank
      P. O. Box 79282
      Baltimore MD 21279-0282

       

      Consumer Loan Payments
      SunTrust Bank
      P.O. Box 791144
      Baltimore, MD 21279-1144

       

  • Wires

       

      For more details about Wire Transfers with SunTrust, call 800.947.3786

       

      SunTrust Incoming wire instructions:

       

      • For Domestic incoming wire use Routing ABA: 061000104
      • For International incoming wire use SWIFT/BIC: SNTRUS3A
      • Beneficiary account number: SunTrust full account number
      • Beneficiary name: The name as it appears on the SunTrust account

      SunTrust Incoming wire instructions are also available by calling 800.947.3786 - option 1