Direct Connect

Welcome to SunTrust Direct Connect for QuickBooks®

In today's challenging financial climate, businesses are seeking efficiencies through automation and integration. SunTrust Direct Connect for QuickBooks, combined with QuickBooks® accounting software, will enable you to seamlessly integrate your SunTrust account information, pay bills, and quickly and easily download transactions. This solution saves you valuable time by avoiding double entry of transactions and account information. SunTrust Direct Connect for QuickBooks allows you to spend less time managing your accounts and more time growing your business.

SunTrust Direct Connect for QuickBooks connects your QuickBooks financial software with your SunTrust accounts.

  • Access prior day activity and account balances
  • Easily download posted transactions into QuickBooks
  • Post unmatched transactions easily to your QuickBooks chart of accounts
  • Transfer funds between business and personal SunTrust accounts
  • Schedule online bill payments

SunTrust Direct Connect for QuickBooks is easy to set up, and when you're using QuickBooks business accounting software, you will benefit from the seamless integration. Manage your banking and accounting needs more efficiently and your business more effectively with SunTrust Direct Connect for QuickBooks.

If you have questions about the SunTrust Direct Connect for QuickBooks service, please contact a SunTrust representative at 877.370.5108

Features

Why use SunTrust Direct Connect for QuickBooks?

  • Seamless integration between QuickBooks (or Quicken) and SunTrust
  • Integrated Bill Pay
  • Funds transfer between your SunTrust deposit accounts
  • Direct transaction download into QuickBooks and simple account reconciliation

Benefits

With SunTrust Direct Connect for QuickBooks, you can manage your accounts directly from QuickBooks.

  • Gain quick access to online banking services directly from QuickBooks
  • View detailed transaction information up to prior day
  • Simplify account reconciliation processes
  • Avoid the double entry of transactions, saving time and improving accuracy

Disclaimers

SunTrust offers a complete suite of web-based services, such as SunTrust Online Cash Manager and Online Treasury Manager, designed to meet your online banking needs. Please contact a SunTrust representative to determine which online product best meets your business requirements. Please refer to the Direct Connect for QuickBooks Service Agreement for additional information about your use of this service.

Intuit, QuickBooks and Quicken are registered trademarks of Intuit, Inc.

Getting Started

Before you can begin using SunTrust Direct Connect for QuickBooks, your accounts must be set up by SunTrust for Direct Connect access. This process typically takes between seven to ten business days.

Once your accounts are set up, your authorized officer will be sent a welcome letter with a nine-digit Customer ID, a copy of the Service Agreement, and PIN mailer (under separate cover). When you have your PIN mailer and nine-digit Customer ID, you are ready to set up new accounts in QuickBooks or link your existing accounts to SunTrust Direct Connect.

Choose the Support tab to see examples of these materials.

When you are ready to begin, refer to tabs labeled Adding Accounts, Download Items, Match Items, Account Transfers, and Bill Pay for instructions.

If you have questions about how to enroll in the SunTrust Direct Connect for QuickBooks service, please contact a SunTrust representative at 877.370.5108.

If you have questions about how to use SunTrust Direct Connect for QuickBooks, please contact a SunTrust representative at 800.382.3232.

Adding Accounts

SunTrust Direct Connect for QuickBooks provides a rolling 90 days of retention history that begins accruing after your first download through the Direct Connect service. Demand Deposit Accounts (checking, savings and money market accounts) will display the current month’s and previous month’s history after your first download. Credit card account history will begin building from the day of your first download.

Note: To add your new accounts to SunTrust Direct Connect for QuickBooks, the account must first be set up in the QuickBooks Chart of Accounts as a Bank Account. This can be done by clicking the Chart of Accounts icon and selecting AccountNew. Click the account type "Bank", then Continue. Enter the Account NameAccount Number and SunTrust Routing Number "061000104". Once the account is set up, you can link your account to SunTrust as follows:

1. Under the Banking main menu, select Online Banking, then choose Online Banking Center. The Set Up Account for Online Services page will be displayed.

screenshot of Direct Connect screen

2. From the Select your QuickBooks account drop-down menu, select your account.

 

screenshot of Direct Connect set up

3. Click the Next button. The Setup Account for Online Services page will display.

4. Select SunTrust Bank from the Enter the name of your Financial Institution drop-down menu.

 

screenshot of Direct Connect Quickbook account

5. Click the Next button to start the online connection to SunTrust.

6. Click the Direct Connect radio button, then click Next.

 

screenshot of Direct Connect Financial Institution

7. Select the I have my special QuickBooks SunTrust Password button, then click Next.

8. Enter your nine digit Customer ID. Enter the password you received in your PIN mailer twice, then click the Sign In button. Important note: If you are setting up this service for the first time, you should change your password. If you are already using this service and you are adding new accounts, you should click the Cancel button.

 

screenshot of Direct Connect sign in

screenshot of Direct Connect Password Change

9. From the Set Up Account for Online Services for SunTrust Account page, enter the Account TypeAccount Number and Routing Number, then click Next.

 

screenshot of Direct Connect bank account info

10. Select the SunTrust Bank account(s) you want to connect.

 

screenshot of selecting an account in Direct Connect

You will see the Direct Connect Setup Complete Screen. Click on Activate Online Bill Payments and click Finish

 

screenshot of Direct Connect Complete screen

Download Items

Once your bank accounts are set up, you are ready to download transactions.

1. Under the Banking main menu, select Online Banking, then choose Online Banking Center.

2. Click the Receive Transactions button.

 

screenshot of Direct Connect transactions

4. You will be prompted to enter your PIN. After you click the OK button, you will see a Finishing Online Session message.

5. The Online Transmission Summary page will display with summary information about the transactions you have downloaded.

 

screenshot of Direct Connect Banking Transactions

5. Click the Close button.

Match Items

Once you have download transactions, you are ready to match downloaded transactions (reconcile transactions against the Chart of Accounts) and update your account register with the most recent account information from SunTrust. In the Match Downloaded Transactions dialog box you can add transactions that have not yet been added to your account register.

  1. To match downloaded transactions, choose View from the Online Banking Center. The Receive Transactions page will display.


  2. Click the Receive Transactions button.


  3. You will be prompted to enter your PIN. After you click the OK button, you will see a Finishing Online Session message.


  4. The Online Transmission Summary screen will display with summary information about the transactions you have downloaded.

Account Transfers

With SunTrust Direct Connect for QuickBooks, you can transfer funds on a next day basis between your SunTrust accounts if they are set up for online banking access. You cannot transfer funds between online accounts at financial institutions other than SunTrust.

  1. Under the Banking main menu, select Online Banking, then select Transfer Funds. The Transfer Funds page appears.


  2. Select the Transfer Funds From account from the drop-down menu.


  3. Select the Transfer Funds To account from the drop-down menu.


  4. Enter the Transfer Amount. Click the Save & Close button, or click Save & New to enter additional account transfers.

The saved account transfer will appear under Items to Send in the Online Banking Center.

Bill Pay

With SunTrust Direct Connect for QuickBooks, you can pay bills online and schedule bill payments for future settlement.

1. From the main menu, click the Enter Bills icon. The Enter Bill screen will display.

2. Select an existing vendor from the Vendor drop-down list. You can also enter a new vendor name by clicking Add New. Note: When adding a new vendor you must enter the company name, address, phone and bill pay account number.

3. Enter the bill pay Amount Due.

4. Confirm the date in the Bill Due field.

 

screenshot of Direct Connect Bill Due screen

5. Click the Save & Close button, or to enter another bill payment, click Save & New button.

6. To enter payments, click the Pay Bills icon in the main menu. The Select Bills to be Paid page appears.

 

screenshot of Direct Connect Bill Pay screen

7. Enter a check mark by the Bill Pay item.

8. Select Online Payment from the Method drop-down menu.

9. Select the debit account from the Account drop-down menu.

10. Click the Pay Selected Bills button when you are finished. The Payment Summary page will display.

11. Click Done. The bill pay item will appear under Items to Send in the Online Banking Center.

 

screenshot of Direct Connect Online Banking center

Support and Resources

Account Types, History and Cut-Off Times

Direct Connect provides you the ability to download transactions for the following SunTrust account types: Demand Deposit, Savings, Money Market, Consumer Credit Card, Business Credit Card, Line of Credit, and Access 3.

Account transfers are available between SunTrust Demand Deposit accounts only, including Savings and Money Market.

The Bill Pay feature is available for use from Demand Deposit accounts only.

Direct Connect History - SunTrust Direct Connect for QuickBooks provides a rolling 90 days of retention history that begins accruing after your first download through the Direct Connect service. Demand Deposit Accounts (checking, savings and money market accounts) will display the current month’s and previous month’s history after your first download. Credit card account history will begin building from the day of your first download.

Bill payments and account transfers are limited by the account balance or availability of the accounts.

The cut-off time for account transfer and Bill Payment initiation is 4:00 p.m. ET.

Product Information

Sales Sheet (PDF)

Sample Welcome Letter (PDF)

SunTrust Direct Connect for QuickBooks Service Agreement (PDF)

Sample PIN Mailer (PDF)

Support

If you have questions about SunTrust Direct Connect for QuickBooks, please contact a SunTrust representative at 800.382.3232.