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Experience a fast and cost-effective way to clear paper check receivables.

Processing checks manually means waiting longer for checks to clear. It’s easy to access your funds and data quickly with SunTrust’s Lockbox Services. Our nine lockbox sites offer Wholesale and Scannable Lockboxes.

  • Wholesale Lockboxes are best for business-to-business payments, or a low volume of high-dollar payments.
  • Scannable Lockboxes work well for consumer coupon payments, or a high volume of low-dollar payments.

Using Lockbox Services offers:

  • Increased security with multiple audit points and independent processing by SunTrust to minimize risk of loss or theft.
  • Aggressive pickup schedules and unique postal codes to speed up account posting and maximize cash flow.
  • Automated processing systems that offer immediate access to your checks and account information and improve accuracy.

To make Lockbox Services work harder for you, add Lockbox Image Browser and the Lockbox Application Program Interface to your business mix.

Lockbox Image Browser gives you online access to check images, remittance documents, reporting and more.

Lockbox Application Program Interface lets you access check images and data from within your accounts receivable system.



SunTrust Bank, Member FDIC. © 2015 SunTrust Banks, Inc. SunTrust, SunTrust Online Courier are federally registered service marks of SunTrust Banks, Inc. Brink’s trademarks and trade names are the property of Brink’s Inc. DTS is a federally registered service mark of International Financial Services, Inc.

Small Business Resource Center

  • Business Customer Service

    24-hour automated assistance
    800.786.8787 (800.SUNTRUST)

    Online Cash Manager, PC Banking and Bill Pay

    TDD (Telephone Device for the Deaf)

    Report Checking Account Fraud
    800.447.8994 Option 1 –Option 3

    Lost or Stolen Card
    800.786.8787 Option 5

    Directory Assistance
    800.786.8787 Option 7 –Option 5

    International Toll Free
    800.ST.TRAVEL (800.7887.2835)

  • Please note that Federal Regulation E outlines the rules and procedures for electronic funds transfers (EFTs) for consumers. The protections and deadlines included in Regulation E do not apply to business accounts. Regulation E only establishes rights, liabilities, and responsibilities for consumer transactions on consumer accounts.

  • Write Us
    Mail your questions, comments, or suggestions to (No deposits or payments accepted at this address):
    SunTrust Bank
    P.O. Box 4418
    Atlanta, GA 30302-4418

    Bank by Mail
    You may mail checking, savings, or money market deposits to (Be sure to include a deposit slip or your name and account number. Do not send currency via U.S. mail):
    SunTrust Bank, Special Handling
    P.O. Box 27572
    Richmond, VA 23261-7572

    Consumer Loan/Line Payment Addresses Access 3 payment address
    SunTrust Bank
    P. O. Box 791274
    Baltimore MD 21279-1274

    All other lines of Credit Payments
    SunTrust Bank
    P. O. Box 79282
    Baltimore MD 21279-0282

    Consumer Loan Payments
    SunTrust Bank
    P.O. Box 791144
    Baltimore, MD 21279-1144

  • For more details about Wire Transfers with SunTrust, call 1.800.947.3786 - options 1 & 4

    SunTrust Incoming wire instructions:

    • For Domestic incoming wire use Routing ABA: 061000104
    • For International incoming wire use SWIFT/BIC: SNTRUS3A
    • Beneficiary account number: SunTrust full account number
    • Beneficiary name: The name as it appears on the SunTrust account

    SunTrust Incoming wire instructions are also available by calling 1.800.947.3786 - options 1 & 1