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Build lasting relationships with your loyal customers.

As a business owner, you know the true value of a loyal customer and how it can sometimes be difficult to maintain that loyalty. With SunTrust Merchant Services, you can get the technology and tools to better understand your customers’ purchasing patterns, offer targeted promotions and rewards and forge better customer relationships. We’re here to help you get more out of your marketing dollars, so you can grow your customer satisfaction—and your business, too.

Get started toward a better customer experience with these solutions:

The InsighticsSM  Solution

Use real payments data to help you grow your business with The Insightics Solution software. It makes it easy for small business owners like you to identify product trends, get a complete view of customer spending and cash transactions and get to know customers and their shopping habits.

The PerkaTM Solution

The Perka™ Solution makes rewarding your customers easy, simple and straightforward through the Clover™ App Market. This solution is affordable and as familiar as an old-fashioned punch card, and helps you connect with customers on their mobile phones. It allows you to reach customers anywhere at anytime, seamlessly connect perks to purchases, customize offers and rewards to fit your business and lets you get to know your shoppers by name and purchase patterns.

SunTrust Loyalty Programs

Get help earning more frequent—and more impactful—visits from customers with our small business loyalty reward program. With it you’ll be able to:

  • Reward your most profitable customers
  • Provide flexible promotion options
  • Have point-of-sale (POS) messaging on all member receipts
  • Access promotion management and web-based reporting tools
  • Utilize easy loyalty identifiers
  • Give your customers more personalized offers and rewards

To learn about our business loyalty program call 800.786.8787.


All trademarks, service marks and tradenames referenced in this material are the property of their respective owners. SunTrust Merchant Services, LLC. SunTrust Merchant Services and SunTrust are federally registered service marks of SunTrust Banks, Inc. Merchant Services are provided by SunTrust Merchant Services, LLC, an alliance between FDS Holdings, Inc. and SunTrust Bank.
Apple® and iPhone® are registered trademarks of Apple Inc.
EMV™ is a trademark owned by EMVCo LLC.

Small Business Resource Center

  • Business Customer Service

    24-hour automated assistance
    800.786.8787 (800.SUNTRUST)

    Online Cash Manager, PC Banking and Bill Pay

    TDD (Telephone Device for the Deaf)

    Report Checking Account Fraud
    800.447.8994 Option 1 –Option 3

    Lost or Stolen Card
    800.786.8787 Option 5

    Directory Assistance
    800.786.8787 Option 7 –Option 5

    International Toll Free
    800.ST.TRAVEL (800.7887.2835)

  • Please note that Federal Regulation E outlines the rules and procedures for electronic funds transfers (EFTs) for consumers. The protections and deadlines included in Regulation E do not apply to business accounts. Regulation E only establishes rights, liabilities, and responsibilities for consumer transactions on consumer accounts.

  • Write Us
    Mail your questions, comments, or suggestions to (No deposits or payments accepted at this address):
    SunTrust Bank
    P.O. Box 4418
    Atlanta, GA 30302-4418

    Bank by Mail
    You may mail checking, savings, or money market deposits to (Be sure to include a deposit slip or your name and account number. Do not send currency via U.S. mail):
    SunTrust Bank, Special Handling
    P.O. Box 27572
    Richmond, VA 23261-7572

    Consumer Loan/Line Payment Addresses Access 3 payment address
    SunTrust Bank
    P. O. Box 791274
    Baltimore MD 21279-1274

    All other lines of Credit Payments
    SunTrust Bank
    P. O. Box 79282
    Baltimore MD 21279-0282

    Consumer Loan Payments
    SunTrust Bank
    P.O. Box 791144
    Baltimore, MD 21279-1144

  • For more details about Wire Transfers with SunTrust, call 1.800.947.3786 - options 1 & 4

    SunTrust Incoming wire instructions:

    • For Domestic incoming wire use Routing ABA: 061000104
    • For International incoming wire use SWIFT/BIC: SNTRUS3A
    • Beneficiary account number: SunTrust full account number
    • Beneficiary name: The name as it appears on the SunTrust account

    SunTrust Incoming wire instructions are also available by calling 1.800.947.3786 - options 1 & 1