I have worked with Marion for about 6 months from our first contact to us finally buying a home. She is great to work with especially first-time homebuyers as she helps explain various aspects of the rather confusing process. She has been absolutely a pleasure to work with and was with us every step of the way while looking at homes to placing offers that got outbid to finally finding and buying a home. She is reachable 24/7 - I sometimes wonder if anyone in the home buying process ever takes a day off! She really got to know her clients which made this rather sometimes crazy home buying process much more enjoyable. I am sure to be recommending Marion to various friends and family and sure to be using her for any help on any future purchases.
-J. Lan, Potomac, MD
I have had a very positive and pleasant experience working with Marion on our Mortgage Refinance. The level of service was exceptional; Marion was very responsive, would always return our calls and email promptly, sometimes within minutes but always the same day. All her communications were clear and unambiguous and she took the time and patience to explain certain refinance features that were alien to us. If there was something that had to go through underwriting or another department, she would take the initiative to follow through and ensure an answer was received expeditiously. We were impressed by her knowledge and appreciated the guidance she provided as to the most appropriate terms for our refinance. She would never pressure us into any decisions and made sure we were comfortable with the refinance terms and options before making a commitment. Also notable was her quick response to our queries even when she was on vacation.
Since we were leaving town on a long vacation in early January, Marion helped expedite our loan process and made sure the closing date took place in December, well ahead of our departure date. This demonstrates her dedication and commitment to her clients.
We enjoyed dealing with Marion and take this opportunity to thank her for her high level of service and responsiveness. We would not hesitate in recommending her to any of our friends or colleagues.
-F. Vatcha, Gaithersburg, MD
It is rare to find a big bank that not only offers highly competitive rates but can also operate nimbly and responsively with customers. While SunTrust was able to provide us with a competitive mortgage rate, it was Marion's expert advice and support that were the key elements that led us to work with SunTrust rather than a local bank. Marion was available at all times and able to answer all of our questions. Most importantly, Marion's exceptional attention to detail and ability to work seamlessly with all parties engaged in the closing process enabled us to work with SunTrust in spite of the limited amount of time we had between our bid and the deadline to close on our new home. In spite of our tight timeline, we received our approval and disclosure documents with time to spare. As first-time home buyers, it was also great that Marion kept us fully informed through every step of the process. We will highly recommend Marion and SunTrust to friends and neighbors.
-B. Master & B. Fang, Washington, DC
We came across Marion while shopping for home loans. As first-time home buyers, we were completely unfamiliar with this process and it can easily be confusing, overwhelming, very time consuming and stressful. Marion basically shepherded us through our loan process, with us successfully ending up with a home at an excellent rate! We cannot thank Marion enough or sing enough praises of her. She made the whole process so much easier and less stressful – she was simply awesome!!
Marion helped us get extremely competitive rates at SunTrust through their doctor's loan program. These rates were well below the rates we were being offered elsewhere. However, we kept hearing (including from our agent) that SunTrust were not to be trusted to get the loan ready and in a timely manner for closing. She assured us that she would get it done, we stuck with her and that ended up being a wise choice.
Marion was on top of the loan process from the get go, asked the right questions at the right time, which is a reflection of her thorough knowledge, expertise. Many questions come up during the loan process, some are technical, some are personal/sensitive. Marion was very approachable: we felt comfortable asking anything with her, and she was always informative and straight. She was super communicative – always responded to our questions/queries right away. Since both me and my wife have busy schedules, we often only got the chance to talk at odd hours, and Marion was extremely accommodating by being willing to talk at our convenience. She works tirelessly, and we always felt assured when we talked with her – she and her team were on the ball the whole way. Really impressive!
We also really appreciated that she drove an hour to be at our closing (and she didn't really need to be) – such a nice gesture. We wholeheartedly recommend her to anyone looking for loans, especially first-time home buyers, and for ones that qualify via doctor's loan program.
-A. Ranjit and S. Shrestha, Washington, DC
Marion is a phenomenal loan officer - - this is why we worked with her twice (original mortgage and refinancing)! Marion is a true professional. Her expertise is exceptional, and her work is seamless. She simplified a very daunting process with clear, concise communication and endless patience. Marion secured us an excellent rate (TWICE!) that no other bank or lender could match. She is thorough, careful, and detail oriented. We were first time home buyers who were intimidated by the process; she walked us through it, preparing us for each step and all of the important deadlines. Marion also explained every form and spreadsheet line by line. She encouraged questions throughout the entire process. Marion doesn't miss a beat. She responds to messages/emails at lightning speed. We were very comfortable working with Marion and have zero concerns/complaints. We have referred several of our friends to Marion, and they all feel the same that we do!
-S. Kumar, Washington, DC