Matt provided an outstanding customer service experience from start to finish. He answered all questions comprehensively, researched issues thoroughly, and even saved us significant money by unearthing a competitive interest rate. He went above and beyond, with availability beyond business hours, and truly is "a cut above."
-P. Mehta, Charlotte, NC
Matt is a top notch mortgage agent. An absolute pleasure to do business with, who always goes the extra mile. On a survey he would be ALL 10s.
-Dr. D. Lasko, Fort Lauderdale, FL
Stellar communication and service. This is my third mortgage with Matt Albert. I cannot give enough praise for his work ethic!
-G. Goldin, Asheville, NC
Matt turned me on to the physician's loan program and was able to get me into an incredible home in an outstanding neighborhood. Without this program, I easily would have had to rent for a few years before being able to produce a typical 20% down payment. Matt was extremely helpful throughout the whole process, and was always incredibly responsive no matter when I contacted him (I mostly communicated via email, however, he was always available when I needed to talk on the phone too). I would highly recommend Matt for any mortgage needs. He did a fantastic job and got me to close with everything I needed.
-C. Gibson, Greensboro, NC
Matt was a tremendous resource during my recent home buying experience. In addition to teaching me about the Doctor Loan and walking me through every step of the loan application process, he was available 24/7 to answer any questions or concerns I had, no matter how small. He was very pleasant to work with, responded promptly to emails and messages, and has a vast amount of knowledge about the mortgage process, specifically the Doctor Loan. I cannot speak highly enough of his skill and charisma, and would recommend him with the utmost enthusiasm to anyone seeking a mortgage loan officer.
-Dr. A. Hilzendager, Chapel Hill, NC
Matthew Albert and his team were wonderful to work with! We had to work through closing on our previous home with a physician loan, as well as our new home. He made the process essentially seamless, and we’re extremely happy that we worked with him! I’d highly recommend him, especially if you’re considering physician loans.
-Dr. C. Weaver, Summerfield, NC
Mr. Albert is one of the most professional, communicative and courteous individuals that I have had the pleasure of doing business with. I recently purchased the home of my dreams but the lack of professionalism and responsiveness from the sellers made the process an absolute nightmare. Fortunately we had Mr. Albert in our corner and he soon became a close confident during this process. He was always there for us night and day and I cannot imagine going through this process without him. He made applying for our first mortgage a breeze, and I would recommend him to everyone I know. Thank you Matt!
-Dr. Rich R., Coconut Grove, FL
We are extremely lucky to have Mr. Matthew Albert as our loan officer for the doctor loan at SunTrust. This loan allowed us to afford a house of our dream without the down payment that the traditional loans required. The service from Mr. Albert was exceptional. It is amazing that he seems to be working at any time - including nights and weekends! He is patient, kind, knowledgeable and always available. His responses to our questions are almost immediate every single time. We could not imagine a better loan officer! We highly recommend Mr. Albert to anyone who is seeking a doctor mortgage loan.
-Dr. X. Chen, Chapel Hill, NC
Matt was very helpful throughout the mortgage process. He was prompt and easy to reach when needed. He was knowledgeable about the process. He also seemed to really care about us and securing a loan. I would recommend him to my friends and family.
-Dr. J. Pittman, Cary, NC
I first met Matthew on a Sunday in the winter. I was in need of someone who could speak intelligently on the SunTrust Physician loan program. I ran a google search and came up with Matthew Albert. I sent him a text message on his personal cell phone, listed on his webpage and he replied within minutes. We spoke shortly thereafter and his knowledge of the SunTrust program was excellent and very helpful. Over the course of the following months, he was able to guide me along the process with great advice and knowledge of the process, making for a very painless experience. I have nothing but positive things to say about Matt or the SunTrust loan experience.
-J. Rogers, MD, Greensboro, NC
Matt, was great to work with! His knowledge of the Doctor Loan was absolutely wonderful as he seemed to know the answer to all of my questions on the spot! He made himself available literally night or day and on the weekends!! I cannot say enough about his customer service and that of his team. The process was effortless on my part and really couldn’t have been any easier. This was the second time I personally used Matt and I have and will continue to refer my colleagues to him in the future!
-Dr. D. Brooks, Greensboro, NC
Matt was extremely helpful in the loan approval process. His responses were thorough and informative. He was readily available to answer questions and assist throughout the process, even responding during weekends and evenings. Thanks for all your help!
-Dr. D. Baluch, Hypoluxo, FL
We applied for a doctor's loan and were pleased with the service that Matthew Albert provided. He was very knowledgeable and was able to answer any questions we had. He also replied to all emails in a timely manner. Working with Matthew Albert was a pleasure. His attentiveness to our needs being a first time homebuyer was paramount making it a smooth transaction. Thanks to his advocacy for the buyer he helped prevent over spending for a home loan.
-Dr. L. Park & M. Park, Virginia Beach, VA
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