Mobile Banking;  SunTrust Text Banking

Text Banking

Text Sent. Text Received. Banking Complete.

The simplest form of Mobile Banking-- no smartphone required. Need to know your account balance before you make that purchase? Your deposit and credit card account information is at your fingertips by simply texting a short command to SUN411 (786411).1

Get Started Now—Follow These Steps
1. Sign on to Online Banking and select “Mobile Banking Center”
2. Add and verify your mobile number
3. Enable Text Banking

To see Text Banking in action, watch our demo.

Use Simple Text Commands to Manage Accounts

Text to SUN411 (786411) and receive the following...

BAL


HIST + shortname*

ATM + zip code

BRANCH + zip code

APP

CMD

HELP

STOP

Available balance for checking, savings and credit card accounts

Transaction history for the account specified (Ex. HIST CKG1234)

Nearby ATMs (Ex. BRANCH 54321)

Nearby branches (Ex. BRANCH 54321)


A link to download our Mobile App

All valid Text Banking Commands

SunTrust Mobile Banking HelpLine

Stop your text services

*Shortname is a 3 character code (SIG, CKG, SAV, etc.) plus the last 4 digits of your account.

Download and print a PDF version of this chart.

Safe and Secure Banking

With the SunTrust Mobile Banking Guarantee, you’ll get peace of mind knowing we’ll replace 100% of any funds removed if someone gains unauthorized access to your accounts2. Our state-of-the-art technology protects your information and does not allow any personal information to be stored on your mobile device.

Disclaimers

1SunTrust does not charge a fee for the use of SunTrust Mobile Banking. If you do not already have a data plan with your wireless service provider, normal data rates will apply.

2We are dedicated to providing you with safe, secure and dependable SunTrust Mobile Banking service. You can rest assured that the transactions performed using SunTrust Mobile Banking will be secure and completed correctly, provided that you adhere to the terms and conditions of the End User Agreement. In the unlikely event that someone establishes unauthorized access to your accounts through SunTrust Mobile Banking, you are 100% covered ($0 liability) for any funds removed from these accounts (including loss of interest, insufficient funds, and overdraft charges) when you contact us within sixty days of receiving your statement that contains the unauthorized activity. Read our Mobile Banking Guarantee.

SunTrust will never send unsolicited text messages. Mobile alerts and related text messages will be sent from SUN411 (786411). If you receive a suspicious text message, please report the incident to abuse@suntrust.com.

Contact Us

To speak with a SunTrust representative:

Securities, Investment and Insurance Products and Services:

  • Are Not FDIC or any other Government Agency Insured
  • Are Not Bank Guaranteed
  • May Lose Value

© 2014 SunTrust Banks, Inc.

Equal Housing SunTrust Bank is an Equal Housing Lender. Member FDIC.

Equal Housing Equal Housing Lender. SunTrust Mortgage, Inc.

SunTrust, SunTrust Mortgage, SunTrust at Work, SunTrust Mobile Banking, SunTrust PortfolioView, SunTrust Robinson Humphrey, SunTrust Solid Theft Protection, Ridgeworth Funds, RidgeWorth Capital Management, Wealth Select, AMC Fund Select, AMC Pinnacle, AMC Premier, Access 3, Bank Your Way Snapshot, Signature Advantage Brokerage, Custom Choice and Sure Pay are federally registered service marks of SunTrust Banks, Inc. All other trademarks are the property of their respective owners.

Services provided by the following affiliates of SunTrust Banks, Inc.: Banking and trust products, including investment advisory products and services, are provided by SunTrust Bank, member FDIC; securities, insurance (including annuities), and other investment products and services are provided by SunTrust Investment Services, Inc., an SEC registered broker/dealer and a member of the FINRA and SIPC, and a licensed insurance agency; investment advisory products and services are offered by SunTrust Investment Services, Inc. and Ridgeworth Capital Management, Inc.; mortgage products and services are provided by SunTrust Mortgage, Inc.

SunTrust Mortgage, Inc. - NMLS #2915, 901 Semmes Avenue, Richmond, VA 23224, toll free 1-800-634-7928 CA: licensed by the Department of Business Oversight under the California Residential Mortgage Lending Act, IL: Illinois Residential Mortgage Licensee, MA: Mortgage Lender license #-ML-2915, NH: licensed by the New Hampshire Banking Department, NJ: Mortgage Banker License - New Jersey Department of Banking and Insurance, and RI: Rhode Island Licensed Lender. © 2014 SunTrust Banks, Inc. SunTrust and SunTrust Mortgage are federally registered service marks of SunTrust Banks, Inc. How can we help you shine? is a service mark of SunTrust Banks, Inc.

"SunTrust Advisors" may be officers and/or associated persons of the following affiliates of SunTrust Banks, Inc.: SunTrust Bank, our commercial bank, which provides banking, trust and asset management services; SunTrust Investment Services, Inc., an SEC registered investment adviser and broker-dealer, which is a member of FINRA and SIPC, and a licensed insurance agency, and which provides securities, annuities and life insurance products, and other investment services.

SunTrust Private Wealth Management, International Wealth Management, Business Owner Specialty Group, Sports and Entertainment Group, and Legal and Medical Specialty Groups are marketing names used by SunTrust Banks, Inc., SunTrust Investment Services, Inc., and Ridgeworth Capital Management, Inc.

SunTrust Robinson Humphrey is the trade name for the corporate and investment banking services of SunTrust Banks, Inc. and its subsidiaries, including SunTrust Robinson Humphrey, Inc., member FINRA and SIPC.