SunTrust Online Banking Security Guarantee
SunTrust is committed to providing SunTrust Online Banking clients with a secure and dependable environment for accessing accounts. In the unlikely event that unauthorized access to your deposit account is established through SunTrust Online Banking, you are covered for 100 percent of the funds removed, including loss of interest, insufficient funds and overdraft charges.
Keeping your account information safe
SunTrust employs advanced encryption technology to protect client information and protect against unauthorized users from accessing data during sign on or usage of SunTrust Online Banking. Learn more about information security, as well tips for avoiding online fraud and identity theft, by visiting our Online Security Guidelines.
Protecting your privacy
Keeping your financial information secure and confidential is one of SunTrust's most important responsibilities. Read our Online Privacy Practices to learn more about how your financial information is safeguarded.
Your use of SunTrust's Online Banking confirms your agreement to and understanding of the terms and conditions contained in the SunTrust Online Services Agreement. You are responsible for keeping your online password, account numbers, personal identification data and other account information confidential.
SunTrust requires you to:
- Review your account statement regularly and report any unauthorized or suspicious activity promptly to SunTrust within 60 calendar days of the transaction first appearing on your statement.
- Take care to not leave your computer unattended while using SunTrust Online Banking. Once your banking is completed, sign off and close your browser before leaving your computer.
- Never share your SunTrust Online Banking User ID and password, or other personal account information (including your account number and ATM PIN). Sharing this information constitutes a misuse and therefore, all transactions initiated by those with whom you shared information will be considered as authorized by you, regardless of whether you intended those transactions to be made.
If you notice any unauthorized activity in your account or believe your personal account information has been compromised, please contact SunTrust immediately at 800.227.3782.
To learn about SunTrust’s Online Banking Security Guarantee, call 800.382.3232.