Privacy

Your Privacy is our Priority

SunTrust now Truist understands the importance of protecting the privacy of our consumers’ sensitive financial information. We are committed to safeguarding the data entrusted to us, and transparency around our treatment of it. SunTrust now Truist’s Privacy Policy describes our practices, which are designed to put our client’s privacy first while making doing business with Truist easier and more convenient.

Some Notes about Truist's Privacy Practices

We believe trust is critical to any successful financial relationship. SunTrust now Truist outlines exactly how and why your personal information is used in our SunTrust now Truist Privacy Policy (Note: Adobe Reader is required to view the Privacy Policy documentation.  Click here if you need to download Adobe Reader) .

Additionally our Online Privacy Practices Statement describes exactly how SunTrust now Truist collects, uses and protects information when you are visiting SunTrust now Truist websites.

We are committed to answering any questions our clients have regarding how their information is being collected, used and shared (whether they live in California and are subject to the California Consumer Privacy Act, or otherwise). Consumers are welcome to submit requests for more information by visiting our  California Consumer Privacy Act (CCPA) Page or by calling 877-782-3847.

We firmly believe that clients own their own data, and have the right to make decisions concerning how it is used. Our Consumer Privacy Preferences page provides consumers an opportunity to restrict certain sharing and use of data.

Some of the most effective privacy precautions are those driven by the clients themselves. Review our Privacy Resources to learn how to protect your information.

To learn more about SunTrust now Truist privacy practices, call 800.SUNTRUST (1-800-786-8787).

What information does SunTrust collect?

  • If you apply for a loan or new account, we ask for your Social Security number, as well as financial information, such as employment, income and assets.
  • SunTrust may contact consumer reporting agencies and other creditors to inquire about your credit history.
  • If you apply for insurance, we may seek information relevant to the product. This information is not used for any purpose beyond underwriting and servicing that product.

Who has access to your information?

  • Employees of SunTrust and its subsidiaries have access to information needed to perform services on your behalf.
  • SunTrust offers clients services from other firms and with your permission, shares information pertinent to those services.
  • As industry practice, SunTrust provides data about your loan repayment and transactions to consumer credit bureaus.
  • Federal and state laws may require us to disclose your information for specified purposes.

How does SunTrust protect your online privacy?

There may be instances where SunTrust needs to treat your information differently when doing business with you online. In these cases, we will provide you with a clear disclosure and obtain your authorization before proceeding. By clicking on a disclosure, replying to an e-mail or enrolling in specialized online services you may be giving such authorization.

For details on SunTrust’s online information practices, read our online privacy practices.

How can you opt out of information sharing?

In an effort to provide clients with the best products and services available, SunTrust and its affiliates use select client information for targeted offers, such as for credit cards or insurance.

Not interested? You can elect to customize your privacy preferences using our opt-out form. For more information, including the required form, please visit our consumer privacy preferences.

Set your privacy preferences

We provide consumers details about our practices concerning the privacy of your data.