Important information mailed to our Existing Prepaid Card clients.

Questions about how this change impacts you? We have the answers for you.

SunTrust Prepaid MasterCard

SunTrust Prepaid MasterCard®

Effective May 1, 2015, SunTrust has discontinued the sales of the SunTrust Prepaid MasterCard®

SunTrust is committed to keeping our clients up to date on this important change, and to answer any questions you may have. You will soon receive a letter providing information regarding key dates and important actions you may need to take. Please review this communication carefully. We apologize for any inconvenience this change may cause you. If you should have any questions please call 1-888-968-7061 or visit your local SunTrust branch.


Important Dates:

5/1/2015: SunTrust Prepaid MasterCard is no longer available for purchase.
5/30/2015: Lost, stolen or expiring cards will no longer be reissued. Any balance remaining will be sent via check.
6/26/2015: Cards can no longer be reloaded at the branch, through MasterCard rePOWER or through direct deposit.
10/1/2015: Cards can no longer be used.

Actions You Need To Take:

  1. DIRECT DEPOSIT MOVE: It is very important that you contact your employer or the government agency providing your direct deposits immediately and make arrangements for those deposits to go to a different payment account. Please make sure you set up alternate funding arrangements by May 30, 2015 to avoid an interruption in accessing your direct deposit.
  2. CARD EXPIRATION: Is your card going to expire soon? Please use all the remaining funds on your card between now and its expiration date. Any remaining balance will be sent via check.
  3. BALANCE ON CARD: Do you have a balance on your card? Please use all the remaining funds on your card between now and October 1, 2015. Any remaining balance will be sent via check.
  4. OTHER PAYMENT SOLUTIONS: Visit your local SunTrust branch to discuss other product options that meet your direct deposit needs.

If you have any questions please call Customer Care at 1-888-968-7061.

©2015 MasterCard and MasterCard brand mark are registered trademarks of MasterCard International Incorporated.

Contact Us

To reach SunTrust's Prepaid MasterCard Service Center:

Investment and Insurance Products:

  • Are Not FDIC or any other Government Agency Insured
  • Are Not Bank Guaranteed
  • May Lose Value

© 2015 SunTrust Banks, Inc.

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SunTrust, SunTrust Mortgage, SunTrust Mobile Banking, SunTrust PortfolioView, SunTrust Robinson Humphrey, SunTrust Premier Program, AMC Fund Select, AMC Pinnacle, AMC Premier, Access 3, Signature Advantage Brokerage, Custom Choice Loan and Sure Pay are federally registered service marks of SunTrust Banks, Inc. SunTrust SummitView are service marks of SunTrust Banks, Inc. All other trademarks are the property of their respective owners.

Services provided by the following affiliates of SunTrust Banks, Inc.: Banking and trust products, including investment advisory products and services, are provided by SunTrust Bank, member FDIC; securities, insurance (including annuities), and other investment products and services are provided by SunTrust Investment Services, Inc.; investment advisory products and services are offered by SunTrust Investment Services, Inc.; mortgage products and services are provided by SunTrust Mortgage, Inc.

SunTrust Mortgage, Inc. - NMLS #2915, 901 Semmes Avenue, Richmond, VA 23224, toll free 1-800-634-7928 CA: licensed by the Department of Business Oversight under the California Residential Mortgage Lending Act, IL: Illinois Residential Mortgage Licensee #MB-989, Department of Financial and Professional Regulation, 100 W. Randolph, Suite 900, Chicago, Illinois 60601, (312) 793-1490, MA: Mortgage Lender license #-ML-2915, NH: licensed by the New Hampshire Banking Department, NJ: Mortgage Banker License - New Jersey Department of Banking and Insurance, and RI: Rhode Island Licensed Lender.

"SunTrust Advisors" may be officers and/or associated persons of the following affiliates of SunTrust Banks, Inc.: SunTrust Bank, our commercial bank, which provides banking, trust and asset management services; SunTrust Investment Services, Inc., an SEC registered investment adviser and broker-dealer, which is a member of FINRA and SIPC, and a licensed insurance agency, and which provides securities, annuities and life insurance products, and other investment services.

SunTrust Private Wealth Management, International Wealth Management, Business Owner Specialty Group, Sports and Entertainment Group, and Legal and Medical Specialty Groups are marketing names used by SunTrust Banks, Inc. and SunTrust Investment Services, Inc.

SunTrust Robinson Humphrey is the trade name for the corporate and investment banking services of SunTrust Banks, Inc. and its subsidiaries, including SunTrust Robinson Humphrey, Inc., member FINRA and SIPC.