How to Prevent and Protect Yourself from Fraud

As a SunTrust client, you can expect that we have security measures in place to protect your accounts.

Account protection and security goes beyond what SunTrust can do alone. It happens when our clients play an active role in helping us stop fraud before it starts. Use the simple checklist below to see how your current accounts’ security measures up.

SunTrust Security Checklist

It’s important to understand that fraud events occur and are out of our control.

No one can predict the schemes, scams and other threats that target your accounts. SunTrust has two guarantees in place to help protect our clients from any losses that may unexpectedly occur.

SunTrust is committed to providing SunTrust Online Banking clients with a secure and dependable environment for accessing accounts.

In the unlikely event that unauthorized access to your deposit account is established through SunTrust Online Banking, you are covered for 100% of the funds removed, including loss of interest, insufficient funds and overdraft charges.

To learn more about SunTrust’s Online Banking Security Guarantee, call 800.382.3232

*The SunTrust Online Banking Guarantee applies only to customers governed by the Online Services Agreement and only to online transactions involving their SunTrust consumer account(s).

You can be confident that the transactions performed using SunTrust Mobile Banking will be secure and performed correctly, provided you adhere to the terms and conditions governing the service.

In the unlikely event that someone establishes unauthorized access to your account through SunTrust Mobile Banking, you are 100% covered for any funds removed from those accounts. This reimbursement assurance includes loss of interest, insufficient funds, and overdraft charges; we require that you contact us within sixty days of receiving your statement that contains the unauthorized activity.

To learn about SunTrust’s Mobile Banking Guarantee call 800.382.3232

*The SunTrust Mobile Banking Guarantee applies only to customers governed by the Online Services Agreement and only to mobile transactions involving their SunTrust consumer account(s).

Is it SunTrust, or Is It A Scam?

SunTrust proactively monitors your accounts, but we also want to make sure you’re able to identify legitimate SunTrust communications in order to avoid schemes and scams.

SunTrust will never:
Send unsolicited emails or text messages asking you to provide, update or verify personal or account information, such as passwords, Social Security numbers, PINs, credit or check card numbers or other confidential information. In most cases, we won’t send you emails at all unless you have initiated an email dialogue with us, or have previously requested us to communicate with you in that manner.

To report a fraudulent email or website, call us at 800.382.3232 or email

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