Account protection and security goes beyond what SunTrust can do alone. It happens when our clients play an active role in helping us stop fraud before it starts. Use the simple checklist below to see how your current accounts’ security measures up.
No one can predict the schemes, scams and other threats that target your accounts. SunTrust has two guarantees in place to help protect our clients from any losses that may unexpectedly occur.
SunTrust is committed to providing SunTrust Online Banking clients with a secure and dependable environment for accessing accounts.
In the unlikely event that unauthorized access to your deposit account is established through SunTrust Online Banking, you are covered for 100% of the funds removed, including loss of interest, insufficient funds and overdraft charges.
To learn more about SunTrust’s Online Banking Security Guarantee, call 800.382.3232
*The SunTrust Online Banking Guarantee applies only to customers governed by the Online Services Agreement and only to online transactions involving their SunTrust consumer account(s).
You can be confident that the transactions performed using SunTrust Mobile Banking will be secure and performed correctly, provided you adhere to the terms and conditions governing the service.
In the unlikely event that someone establishes unauthorized access to your account through SunTrust Mobile Banking, you are 100% covered for any funds removed from those accounts. This reimbursement assurance includes loss of interest, insufficient funds, and overdraft charges; we require that you contact us within sixty days of receiving your statement that contains the unauthorized activity.
To learn about SunTrust’s Mobile Banking Guarantee call 800.382.3232
*The SunTrust Mobile Banking Guarantee applies only to customers governed by the Online Services Agreement and only to mobile transactions involving their SunTrust consumer account(s).
SunTrust proactively monitors your accounts, but we also want to make sure you’re able to identify legitimate SunTrust communications in order to avoid schemes and scams.
SunTrust will never:
Send unsolicited emails or text messages asking you to provide, update or verify personal or account information, such as passwords, Social Security numbers, PINs, credit or check card numbers or other confidential information. In most cases, we won’t send you emails at all unless you have initiated an email dialogue with us, or have previously requested us to communicate with you in that manner.
To report a fraudulent email or website, call us at 800.382.3232 or email firstname.lastname@example.org.
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Investment and Insurance Products:
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Services provided by the following affiliates of SunTrust Banks, Inc.: Banking products and services are provided by SunTrust Bank, Member FDIC. Trust and investment management services are provided by SunTrust Bank, SunTrust Delaware Trust Company and SunTrust Banks Trust Company (Cayman) Limited. Securities, brokerage accounts and insurance (including annuities) are offered by SunTrust Investment Services, Inc., a SEC registered broker-dealer, member FINRA, SIPC, and a licensed insurance agency. Investment advisory services are offered by SunTrust Advisory Services, Inc., a SEC registered adviser. GFO Advisory Services, LLC is a SEC registered investment adviser that provides investment advisory services to a group of private investment funds and other non-investment advisory services to affiliates. Mortgage products and services are offered through SunTrust Mortgage, a tradename for SunTrust Bank, and loans are made by SunTrust Bank.
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