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Frequently Asked Questions

We’re proud to partner with some of the most successful companies in the world and have gathered some of the most frequently asked questions about our commercial banking services here.

Frequently Asked Questions

Why choose SunTrust Corporate and Institutional?

We build close, enduring relationships with our business and corporate clients. With a history of more than a century of commitment, leadership and trust; we are invested in helping our clients prosper. Our team of financial professionals leverages in-depth market and industry expertise, along with a thorough understanding of your unique circumstances, to deliver thoughtful, unbiased advice and creative solutions that are relevant to your specific goals.

How do I reset my Online Cash Manager password?

In the Preference tab click on Change password. Enter your current password then the new password and click Submit to accept the change.

How do I reset my Online Treasury Manager password?

Contact the Online Treasury Manager Administrator at your company that grants OTM access and they will be able to reset your password.

How do I request a draw on my line of credit?

Dependent on the type of loan, you may contact SunTrust Business Care Center for transfer process direction.  Funds should be available to complete the transfer. Only authorized signers on the line of credit may request to draw from the loan account to same relationship deposit account.  Commercial Banking clients should fax written requests to SunTrust Business Care Center.

Clients may submit requests through Online Cash Manager based on procedural requirements.  Transfers are limited to $50,000.00.

How do I change my address and phone number?

Contact the SunTrust Business Care Center at 800.752.2515, visit any SunTrust branch location or send the request via Online Cash Manager (click on "Message Center" at the top of the screen, then select "Send Secure Message").

How do I get a copy of a paid check or other deposit?

From the Accounts tab, select the Balances sub-tab, then on the account you wish to view. Then, in the Activity sub-tab, select the transaction you wish to view. If an image is available, click "View Image" on the View Transaction page.

How do I reset Online Treasury Manager security questions?

If you are the new administrator for your company's Online Treasury Manager, and you are being asked security questions you can't answer—you may wonder how you can obtain access to Online Treasury Manager.

If you answer the security question incorrectly five times in a row, you will be locked out of the system. Contact SunTrust Technical Support at 877.785.6925 to have your security questions reset. You will be prompted to choose and answer new security questions.

Why am I no longer receiving my reports via e-mail?

Your e-mail address may have been placed on the blocked list due to too many invalid attempts to send the report from Online Courier. Contact SunTrust Technical Support at 877.785.6925 to have your e-mail address removed from the blocked list.

How do I setup an automatic payment on my business credit card?

Clients may request to be set up with automatic payment by submitting the request in writing on company letterhead or on an auto-pay form. Authorization must be signed by the authorized signer, bank representative or individual cardholder (if the account is individual pay).

How do I add accounts to my Online Cash Manager profile?

Your Online Cash Manager system administrator may add the accounts through User Permissions. To view a recently opened account, contact Online Banking at 800.382.3232.

How do I get an encoding error corrected?

Contact the SunTrust Business Care Center at 800.752.2515 and a representative will submit a request to have the item researched and corrected.

Commercial Banking Service Center
866.496.1460

Corporate Credit Solutions
866.476.1460

Corporate Retirement Distribution Support Services
800.453.4015

Corporate Retirement Plans
866.786.4015

Endowments and Foundations
866.223.1499

Equipment Leasing
866.624.3084

Foreign Exchange
800.494.9782

Institutional Investment Management
877.984.7321

Client Services - Florida and Tennessee
866.448.6394

Client Services - All other states
866.448.6392

International Trade Services Atlanta
404.588.7507

International Trade Services Miami
305-579.7216

International Trade Services Orlando
407.237.5102

International Trade Services Richmond
804.782.5558

Loan Servicing
888.461.8862

Online Cash Manager
800.382.3232

Payroll Card Account Servicing
800.249.2226

Trade Finance
404.813.1030

Transportation Industry Banking
615.748.5934

Treasury Technical Support
877.785.6925

Wire Transfers
800.947.3786

Please note that Federal Regulation E outlines the rules and procedures for electronic funds transfers (EFTs) for consumers. The protections and deadlines included in Regulation E do not apply to business accounts. Regulation E only establishes rights, liabilities, and responsibilities for consumer transactions on consumer accounts.

General banking comments, questions, or suggestions
Complete a Contact Us form

Please note that Federal Regulation E outlines the rules and procedures for electronic funds transfers (EFTs) for consumers. The protections and deadlines included in Regulation E do not apply to business accounts. Regulation E only establishes rights, liabilities, and responsibilities for consumer transactions on consumer accounts.

Write Us
Mail your questions, comments, or suggestions to (No deposits or payments accepted at this address):

SunTrust Bank
GA-Atlanta-0795
P.O. Box 4418
Atlanta, GA 30302-4418

Bank by Mail
You may mail checking, savings, or money market deposits to (Be sure to include a deposit slip or your name and account number. Do not send currency via U.S. mail):

SunTrust Bank, Special Handling
VA-RIC-9292
P.O. Box 27572
Richmond, VA 23261-7572

Please note that Federal Regulation E outlines the rules and procedures for electronic funds transfers (EFTs) for consumers. The protections and deadlines included in Regulation E do not apply to business accounts. Regulation E only establishes rights, liabilities, and responsibilities for consumer transactions on consumer accounts.