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Frequently Asked Questions

At SunTrust, we have several credit card options to suit your needs. Below are the most frequently asked questions about our credit cards.

Frequently Asked Questions

How do I dispute a credit card transaction?

Charges can be disputed through Online Banking or by phone. To submit a dispute by phone, please call 800.477.9702.

How can I prevent receiving fraudulent SMS texts?

You should always call the phone number on the back of your card. If the text requests you call a specific number in the text, double check that it is the number on the back of your credit or debit card.

Customer Service
800.786.8787 (800.SUNTRUST)

Online Banking, PC Banking, Bill Pay, and Mobile Banking
800.382.3232

TDD (Telephone Device for the Deaf)
800.854.8965

Lost or Stolen Card
800.786.8787

International Toll Free
800.ST.TRAVEL (800.7887.2835)

Credit Bureau Disputes
877.596.5407

Account-specific questions
Sign onto Online Banking

General banking comments, questions, or suggestions
Complete a Contact Us form

Write Us
Mail your questions, comments, or suggestions to (No deposits or payments accepted at this address):

SunTrust Bank
P.O. Box 85024
Richmond, VA 23285-5024

Bank by Mail
You may mail checking, savings, or money market deposits to (Be sure to include a deposit slip or your name and account number. Do not send currency via U.S. mail):

SunTrust Bank, Special Handling
VA-RIC-9292
P.O. Box 27572
Richmond, VA 23261-7572

Mail All Other Payments and Payoffs as follows:

Access 3 payment address
SunTrust Bank
P. O. Box 791274
Baltimore MD 21279-1274

All other lines of Credit Payments
SunTrust Bank
P. O. Box 79282
Baltimore MD 21279-0282