From first time homebuyers to longtime homeowners, understanding mortgages takes some research. We’ve pulled together a one-stop shop for the most frequently asked questions mortgage questions.
Online Banking, PC Banking, Bill Pay, and Mobile Banking
TDD (Telephone Device for the Deaf)
International Toll Free
New or Existing Mortgages
Credit Bureau Disputes
Request for Information or Notification of Error
Federal Law permits you to contact us in writing regarding your account in order to request certain types of actions and/or information (with exceptions). These requests include (1) a Qualified Written Request (QWR), (2) a Notice of Error (NOE), and (3) a Request for Information (RFI). If you submit a QWR or NOE, please include your name, loan account number and the reason you believe the account is in error. If you submit a RFI, please include your name, loan account number and the specific information requested.
Please send all Qualified Written Requests, Notices of Error and Requests for Information regarding your SunTrust mortgage to:
SunTrust Mortgage – A Division of SunTrust Bank
P. O. Box 26527
Richmond, VA 23261
Mail All Other Payments and Payoffs as follows:
With or Without Coupon:
P. O. Box 79041
Baltimore MD 21279-0041
Overnight Mortgage Payments
Attn: Payment Processing
1001 Semmes Ave.
Richmond, VA 23224-2245
SunTrust Mortgage Payoff Dept.
Attn: Payoff Department
1001 Semmes Ave.
Richmond, VA 23224-2245
Credit Reporting Dispute Notices
Please submit your credit reporting dispute to:
ATTN: Credit Reporting Disputes
PO Box 85526
Richmond, VA 23285-5526
Investment and Insurance Products:
Are Not FDIC or any other Government Agency Insured Are Not Bank Guaranteed May Lose Value
© 2019 SunTrust Banks, Inc.
Equal Housing Lender. SunTrust Bank - NMLS #93471Link opens a new window. Member FDIC.
SunTrust, SunTrust PortfolioView, SunTrust Robinson Humphrey, SunTrust Premier Program, AMC Pinnacle, AMC Premier, Access 3, Signature Advantage Brokerage, Custom Choice Loan and SunTrust SummitView are trademarks of SunTrust Banks, Inc. All rights reserved. All other trademarks are the property of their respective owners.
Services provided by the following affiliates of SunTrust Banks, Inc.: Banking products and services are provided by SunTrust Bank, Member FDIC. Trust and investment management services are provided by SunTrust Bank, SunTrust Delaware Trust Company. Securities, brokerage accounts and insurance (including annuities) are offered by SunTrust Investment Services, Inc., a SEC registered broker-dealer, member FINRA, SIPC, and a licensed insurance agency. Investment advisory services are offered by SunTrust Advisory Services, Inc., a SEC registered adviser. GFO Advisory Services, LLC is a SEC registered investment adviser that provides investment advisory services to a group of private investment funds and other non-investment advisory services to affiliates. Mortgage products and services are offered through SunTrust Mortgage, a tradename for SunTrust Bank, and loans are made by SunTrust Bank.
"SunTrust Advisors" may be officers and/or associated persons of the following affiliates of SunTrust Banks, Inc.: SunTrust Bank, our commercial bank, which provides banking, trust and asset management services; SunTrust Investment Services, Inc., a registered broker-dealer, which is a member of FINRALink opens a new window and SIPCLink opens a new window, and a licensed insurance agency, and which provides securities, annuities and life insurance products; SunTrust Advisory Services, Inc., a SEC registered investment adviser which provides Investment Advisory services.
SunTrust Private Wealth Management, International Wealth Management, Business Owner Specialty Group, Sports and Entertainment Group, and Legal and Medical Specialty Groups and GenSpring are marketing names used by SunTrust Bank, SunTrust Delaware Trust Company, SunTrust Investment Services, Inc., and SunTrust Advisory Services, Inc.
SunTrust Robinson Humphrey is the trade name for the corporate and investment banking services of SunTrust Banks, Inc. and its subsidiaries, including SunTrust Robinson Humphrey, Inc., member FINRALink opens a new window and SIPCLink opens a new window.